Wish Express

This article pertains to all terms and definitions related to Wish Express and can be found on the Wish Express Performance page.

Wish Express Cashback - Merchants that fulfill orders within specified delivery dates for Wish Express are eligible for 5% rebate. Please see Wish Express Cashback Program FAQ.

Fulfillment

95th Percentile Working Days Until Arrival 95th percentile of number of working days from placing order to customer receiving order
Average Claimed Fulfillment Time (Hours) Average time from order placed to the time you marked the order shipped
Avg. Working Days Until Arrival Average number of working days from placing order to receiving order
Confirmed Delivered Date The date Wish received the delivery confirmation from the tracking provider
Confirmed Delivery Rate Percentage of orders confirmed delivered by the carrier
Late Arrival Rate Percentage of orders delivered after the delivery deadline
Pre-fulfillment Cancellation Rate Percentage of orders that are refunded due to the merchant being unable to fulfill the order
Valid Tracking Rate The percentage of orders confirmed shipped by the carrier


Refunds

30 Day Shipping Refund Rate Percentage of orders refunded from the past 30 days due to shipping reasons
Pre-fulfillment Cancellation Rate Percentage of orders that are refunded due to the merchant being unable to fulfill the order
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