Merchants are responsible for refunds on excessively delayed shipments

Late Delivery Policy:

Late Delivery Policy: If an order is not confirmed delivered by X days after the order is placed, the merchant is responsible for 100% of the cost of any refund for that order.

X is calculated based on reasonable delivery times collected per destination.

Find out X for top destinations here:

Country Country Code X Days
United States US 15 Days
France FR 16 Days
Canada CA 18 Days
Spain ES 21 Days
Switzerland CH 17 Days
Italy IT 21 Days
Japan JP 13 Days
Denmark DK 16 Days
Belgium BE 16 Days
Great Britain GB 12 Days
Sweden SE 20 Days
Norway NO 18 Days
Ireland IE 23 Days
Brazil BR 29 Days
Poland PL 18 Days
Finland FI 17 Days
Singapore SG 16 Days
Portugal PT 19 Days
Australia AU 14 Days
Czech Republic CZ 17 Days
Germany DE 16 Days
Malaysia MY 20 Days
Croatia HR 15 Days
Puerto Rico PR 13 Days
Mexico MX 22 Days
Greece GR 23 Days
Netherlands NL 15 Days
Turkey TR 22 Days
New Zealand NZ 14 Days
South Korea KR 12 Days
Russia RU 23 Days
Israel IL 23 Days
Austria AT 15 Days
Argentina AR 33 Days
United Arab Emirates AE 24 Days
Slovakia SK 17 Days
Hungary HU 17 Days
Chile CL 20 Days
India IN 26 Days
Costa Rica CR 33 Days
Saudi Arabia SA 33 Days
Colombia CO 31 Days
Kuwait KW 30 Days
South Africa ZA 37 Days
Peru PE 31 Days
Ecuador EC 33 Days

*Wish reserves the right to change these values at any time.

Example
: For orders to the US: 15 days after the order is placed the order is eligible for this policy.

1. Example Acceptable Time to Door:

  • August 1: Order Z is placed by a customer in the United States (US).
  • August 2: Merchant ships Order Z. Assume the merchant is owed $20.00 USD.
  • August 10: Order Z is confirmed delivered.
  • August 15: Customer requests a refund and says order did not arrive.

 After the refund, the merchant is still owed $20.00 USD.

2. Example Acceptable Time to Door:

  • August 1: Order U is placed by a customer in France (FR).
  •  August 1: Merchant ships Order U. Assume the merchant is owed $12.00 USD.
  •  August 3: Customer requests a refund and says shipping is taking too long.

After the refund, the merchant is still owed $12.00 USD

3. Example Unacceptable Time to Door:

  • Nov 1: Order X is placed by a customer in the United States (US). 
  • Nov 2: Merchant ships order X. Assume the merchant is owed $10.00 USD.
  • Nov 3: Tracking information is confirmed for order X.
  • Nov 31: User requests a refund because the shipping is taking too long.
  • Dec 1: Order X is confirmed delivered.

After the refund merchant is owed $0.00 USD.

4. Example Unacceptable Time to Door:

  • Sept 1: Order Y is placed by a customer in Spain (ES).
  • Sept 1: Order Y is shipped by the merchant. The merchant is owed $15.00 USD.
  • *Tracking information is not confirmed.
  • Sept 30: User requests a refund because the shipping is taking too long.

After refund, the merchant is owed $0.00 USD. This is the same as before because a valid tracking number was not provided.

5. Example Unacceptable Time to Door:

  • August 1: Order Y is placed by a customer in Great Britain (GB).
  • August 2: Order Y is shipping by the merchant. The merchant is owed $25.00 USD.
  • August 3: Tracking information is confirmed for Order Y. The merchant is owed $25.00 USD.
  • August 25: Order Y is confirmed delivered.
  • August 26: User requests refund.

After refund, the merchant is owed $0.00 USD. Delivery was confirmed taking too long (12 days is acceptable for GB).

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