What information do I see for my orders?

Here we will explain what you're looking at when you review your transactions from the Merchant Dashboard. To view new transactions, go to Orders > Action Required:

 

Definitions: 

(from left to right)

Date

This is the date the transaction was made. Note that the date is based on a UTC timestamp—it is not localized to your timezone. You can toggle the blue arrow by this specification to order your transactions by the date they were made. 

Order ID

This is the unique identifier we assign to each item in a transaction. This allows you to differentiate multiple items in a single transaction. For example, if a customer purchases two items in one transaction, the two items would have unique Order IDs and the same Transaction ID. 

Days to Fulfill

The number of calendar days the merchant has to fulfill the order by. If the merchant does not fulfill the order within this time, the order will automatically be refunded, and the merchant will be responsible for the cost of the refund.

View Product

This is the unique identifier we assign to your product. Clicking on this link will reveal more information about the product, such as product name and link to the product page:

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Variation

This is where you can find size or color information for the products in the transaction if applicable. 

Price

This is the amount the user paid for the product. 

Cost

The amount Wish owes you for each item in this transaction.

Shipping 

The amount customers pay for shipping for this product.

Shipping Cost

Wish will pay merchants for shipping for this transaction.

Quantity

This is the number of products in the transaction. 

Total Cost

This is the total that Wish will pay you for this transaction. 

Ship to 

This shows the person and the address the order will ship to. Clicking on "view" will reveal a window with name, address, and phone number. 

Action

Click on the Actions button to see a drop-down menu. If you are viewing your Action Required transactions, from here you can review the Order details, mark the order as shipped, refund the order, contact the user, or edit the shipping address:




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