What Happens If I Shipped An Order But It Gets Refunded?

Any order that is refunded before the merchant has fulfilled it is not eligible for payment. 

To be paid for an order, a merchant must do the following within 5 days of the order date:

  1. Fulfill the approved ("unrefunded") order.
  2. Mark the approved order as shipped on the Wish Merchant Platform.
  3. Provide a valid tracking ID for the approved order. 

An approved order is any order that is not refunded and has not yet been shipped. If the merchant completes these three steps, they will be paid for the order. Please keep in mind that in order for the tracking ID to be considered valid the shipping status should automatically update as the package is in transit. If the tracking ID shows the item to be in transit indefinitely, it is not considered valid. 

If the order is refunded before the merchant is able to complete these steps, they will not be paid for the order. It is the merchant's responsibility to ensure that an order they are fulfilling is not refunded, as Wish sends the merchant an email notification as soon as an approved order is refunded. Merchants should not fulfill orders that have been refunded, as they will not be paid if the refund has occurred before fulfillment is complete.

To ensure you get paid for your orders, please fulfill your order as soon as possible following the steps outlined above.

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