Product Two-Tier Low Rating Policy

Products with low ratings create a poor experience for Wish customers. A product with an average rating above 3 is considered acceptable, a product with an average rating above 4 is good, and the best products have an average rating close to 5.

Low-Rated Products Policy:

If a product has an unacceptably low rating average, then the merchant will be responsible for 100% of the cost of all refunds on that product until the product is reevaluated. If the product is reevaluated and the rating has improved, the policy will no longer be in effect.

If a product has an extremely low average rating, it will be removed from Wish automatically and the merchant will be responsible for 100% of the cost of all refunds. The product will not be reevaluated.

Products are evaluated on a weekly basis. Each week, stores will receive a summary of all their products affected by this policy. If a product has a low rating, the merchant should improve the product listing, or remove it.

 

Example 1:

  1. From May 1 to May 7, product A has 20 ratings with an average rating of 1.9.
  2. From May 7 to May 14, product A has 12 refunds, and the merchant is responsible for the cost of all 12 refunds.

 

Example 2:

  1. From May 1 to May 7, product B has 25 ratings with an average rating of 4.5.
  2. From May 7 to May 14, product B has 10 refunds, and the cost of refunds on product B will be determined under normal Wish policies.

 

Example 3:

  1. From June 1 to June 7, product C has 20 ratings with an average rating of 1.65.
  2. From June 7 to June 14, product C has 12 refunds, and the merchant is responsible for the cost of all 12 refunds.
  3. From June 7 to June 14, product C has 15 ratings with an average rating of 2.21.
  4. From June 14 to June 21, product C has 20 refunds, and the merchant is responsible for the cost of all 20 refunds.
  5. From June 14 to June 21, product C has 10 ratings with an average rating of 3.12.
  6. From June 21 to June 28, the cost of the refunds on product C will be determined under normal Wish policies.

 

Example 4:

  1. From June 1 to June 7, product D has 10 ratings with an average rating of 1.65.
  2. From June 7 to June 14, product D has 12 refunds, and the merchant is responsible for the cost of all 12 refunds.
  3. From June 7 to June 14, product D has 25 ratings with an average rating of 1.5.
  4. From June 14 to June 21, product D has 20 refunds, and the merchant is responsible for the cost of all 20 refunds.
  5. From June 14 to June 21, product D has 10 ratings with an average rating of 1.25.
  6. Product D is now removed from Wish automatically .

 

Example 5:

  1. From June 1 to June 7, product E has 10 ratings with an average rating of 4.5.
  2. From June 7 to June 14, the cost of the refunds on product E will be determined under normal Wish policies.
  3. From June 7 to June 14, product E has 25 ratings with an average rating of 3.0.
  4. From June 14 to June 21, the cost of the refunds on product E will be determined under normal Wish policies.
  5. From June 14 to June 21, product E has 10 ratings with an average rating of 1.75.
  6. From June 21 to June 28, product E has 20 refunds, and the merchant is responsible for the cost of all 20 refunds.
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