How do I dispute a counterfeit infraction?

You have received an infraction because Wish has detected that a product listing may infringe on intellectual property. If you have legal authorization to sell a product you may dispute, and the infraction will be reversed.

 

If you do not have legal authorization to sell this product, review your other listings and ensure that you only list products that you are legally authorized to sell.

 

To dispute a counterfeit infraction, gather all the required materials for each product.

 

Once you have collected all the required proof, follow the steps below:

1. Click "File a Dispute" at the bottom of the infraction page

2. View each product which has been flagged and the counterfeit reason.


3. For each product you would like to dispute click the check-box beside the appropriate product.


4. Choose an existing brand authorization or upload a new brand authorization.

Click here to learn how to add a brand authorization.

 

5. If necessary, write a message to the the merchant support administrator


6. Click the check-box below the message box.


7. Click 'File a Dispute'

 

 

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