What is the Accepted Shipping Carrier Refund Policy?

A carrier is either “accepted” or “unaccepted” on Wish. To see which carriers are accepted, please visit https://merchant.wish.com/documentation/shippingproviders.

Accepted Shipping Carrier Refund Policy

Beginning August 8, 2016, merchants will be responsible for the full cost of refunds for orders shipped with unaccepted carriers.

Beginning August 15, 2016, merchants will no longer be able to provide tracking numbers for orders shipped with unaccepted carriers and will also be responsible for the full cost of refunds for those orders.

To see how this policy may affect your store, please visit https://merchant.wish.com/qualified-shipping-provider.

Examples:

A. 

  1. A merchant ships an order on July 28, 2016, regardless of whether the carrier is accepted.
  2. The order is refunded.
  3. This order is not affected by this policy, but may have other refund responsibilities. See https://merchant.wish.com/policy/refunds for more information.

B.

  1. A merchant ships an order on August 8, 2016 with an unaccepted carrier.
  2. The order is refunded.
  3. The merchant is responsible for the full cost of the refund because of this policy.

C.

  1. A merchant ships an order on August 8, 2016 with an accepted carrier.
  2. The order is refunded.
  3. This order will not be affected by this policy, but may have other refund responsibilities. See https://merchant.wish.com/policy/refunds for more information.

D.

  1. A merchant ships an order on August 15, 2016 with an unaccepted carrier and will not be able to provide a tracking number.
  2. The order is refunded.
  3. The merchant is responsible for the full cost of the refund because of this policy.

E.

  1. A merchant ships an order on August 15, 2016 with an accepted carrier.
  2. The order is refunded.
  3. This order will not be affected by this policy, but may have other refund responsibilities. See https://merchant.wish.com/policy/refunds for more information.

 

 

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