How does FBW work?
Merchants simply ship their inventory to the warehouse and the warehouse will take care of order fulfillment (pick, pack, and ship).
Where can I find the FBW Terms and Conditions?
You can navigate to FBW Menu and click on ‘Terms of Service’ option. Here you can review the FBW Terms and Conditions.
How do I get FBW enabled for my account?
You may need to contact your Account Manager to enable FBW for you. Your Account Manager will verify your documents and enable your FBW account. If you do not have an account manager, please email FBWemail@example.com for more details. This process may take up to 1 - 2 business days.
How long do I have to wait after talking to my account manager to get access to FBW US-LAX?
After you talk with your account manager and provide the related documents, please kindly wait for 1 - 2 business days before you gain access to your FBW US-LAX system.
Which form should I choose to fill for the purpose of tax ID, W-9, W-8BEN, W-8BEN-E?
All applicants must provide a photo ID. Merchants registered as companies must provide business license information. U.S. taxpayers must also complete a W-9 form. Among non-U.S. taxpayers, companies must complete a W-8BEN-E form while individual merchants must complete a W-8BEN form. Make sure your personal name and corporate name on those forms match your Wish store’s information. Then, you can sign and date it and give it to your account manager. Your Wish account manager will verify your documents and enable your FBW account.
How to verify whether FBW is enabled for my account?
To verify whether your account is enabled FBW, you need to login to your account and look for a new menu item ‘FBW (beta)’ in the menu bar.
Cost / Fee / Refund related:
What’s the cost of using FBW?
You just need to log into your merchant account and click on FBW (beta) → Fees and Payment. You will find the fee details there. Shipping fee is charged by the warehouse after weighing the package accordingly.
Where can I review the FBW Fees of my orders or Invoices?
You can navigate to FBW Menu and click on ‘View Fees’ option. Here you can review all the orders and the Invoices related to each Order.On clicking the Invoices, you will be able to review the FBW Invoice summary and options to download invoices.
How do I pay for the warehousing cost and order fulfillment and shipping cost?
You can view the detail charge by logging into your merchant dashboard and clicking on FBW (beta) → View Fees. The system will automatically deduct occured charge every billing cycle from your merchant balance. So, you don’t need to front this part of the cost. You can just focus on getting your inventory delivered DDP to the warehouse.
Who will be responsible for the post-fulfillment refunds?
Merchants will be responsible for non-logistics-related refunds, such as product quality and product functionality. Wish will review all logistics-related refunds to determine which party is responsible. Any refund disputes should be filed by the merchant, and will be processed by a Wish representative promptly.
Will I get more impressions if I use FBW US?
Inventory in FBW automatically qualifies for Wish Express and thus will receive up to 10x more exposure on average.
Where do I find a complete merchant operating guide?
Please contact your account managers and they will share the operating guide with you.
After I create the inbound shipping plan, when should I ship products to FBW?
Please ship products in a timely manner to the warehouse (we suggest no more than 6 business days after your create a shipping plan). After you ship products, make sure you click Ship to warehouse to complete your shipping plan.
Do I get tracking numbers for all of my FBW US orders?
Yes. All of your orders are fulfilled with tracking-enabled shipping methods. Your package will have visibility from origin to destination. The FBW warehouse is required to ship packages in accordance with the Wish Express service level.
How should I ship my products to the FBW US warehouse?
Merchants can use their own carrier and/or freight forwarder to ship directly to the FBW US warehouse. Merchants are responsible for their products clearing U.S. customs. The Wish FBW warehouse is not responsible for paying duties or notifying merchants about unpaid duties. The Wish FBW warehouse may refuse to accept inbound shipments if duties are unpaid.
If my inventory is held up in the customs, will Wish help me?
Merchants are responsible for clearing customs on their own. Please work with your freight forwarder to clear customs. If you are shipping via DHL, UPS or FedEx, please work with your representatives in those companies to clear customs.
Do I have to ship goods DDP to the warehouse?
Yes. Make sure you ship your inventory DDP to the warehouse. The warehouse is not going to be responsible for paying duty for you or notify you about unpaid duties. The warehouse can also refuse to accept inbound shipments if duty is unpaid.
What type of products should I pick for FBW? How many?
Merchants should prioritize products that have experienced historically high sales on Wish. FBW will reach more customers by increasing supply availability and improving delivery time. Products that have global appeal and that are not subject to seasonal trends are also good candidates for FBW. Depending on previous sales data, we recommend starting with an allocation of 20-100 units per SKU for FBW.
Are there certain limitations regarding the size or quantity of product I can ship to your warehouse at one time?
There are no weight or size limitations, but if you have concerns about shipping big, bulky items to the warehouse, please contact firstname.lastname@example.org. It doesn’t hurt to ship more units to the warehouse if you are confident that the inventory is going to move quickly. Keep in mind that the free storage period of the warehouse is only 90 days. After 90 days time, you will be responsible for any storage cost.
Where can I review my FBW Shipping plans?
To view your Active FBW Shipping Plans, you can navigate to the FBW Menu and click on the ‘Action Required’ option to review the shipping plans created.
Under Action column you can review the shipping details or duplicate an existing shipping plan. To view Cancelled, Expired or Completed FBW Shipping Plans, navigate to the History option from the FBW Menu.
Where can I review the FBW Inventory details?
You can navigate to FBW Menu and click on ‘Action Required’ option to review the shipping plans created. Under ‘Actions’ column you can review the shipping details (or) duplicate an existing shipping plan.
What should I do if there is a discrepancy between the inventory I sent to the warehouse and the SKUs and quantity recorded in the Wish merchant dashboard? What about the inbound inventory discrepancy?
Please allow 48 hours for the FBW US team to check in inventory upon receipt. If you believe there is a discrepancy with inbound inventory, you can reach out to Wish and we will work with the warehouse to resolve. If you believe there is discrepancy for the inbound inventory, you can reach out to us and we will work with the warehouse to get this cleared up. Please be advised that the warehouse will receive the inbound inventory as it arrives.
How long do I wait before I see my inventory shift from pending to active?
Within 2 business days after the warehouse receives the delivery of your inbound shipment, you should be able to see the pending inventory shift to active. Also keep in mind, there might be a chance your inventory is shipped separately in different boxes arriving on different days, in which case, you will see your pending inventory shifting incrementally.
Do you have an FBW API?
Not yet. At this moment, if you need to operate FBW, you will have to log into the Wish merchant dashboard where you can make modifications.
Have more questions? Please email FBWemail@example.com for more information.