As 2019 Spring Festival is approaching, Wish wishes everyone a Happy Chinese New Year! Thank you for your support of Wish in 2018. We wish you good health and best luck in the new year!
Wish provides various features and solutions to help merchants prepare for the holiday season.
- Vacation Mode
- Using Fulfilled by Wish (FBW) & Wish Express
- Wish Express Only Mode
- WishPost Logistics
- EPC Preparation
- Schedule Inventory Updates of Promoted Products
- Fulfillment Policy Extension
- Using Vacation Mode
Vacation mode is ideal if you would like to halt all sales over the holidays. Your store and product rankings will be held until Vacation mode has been turned off. Sales and store rankings will also resume as normal.
Please note: a merchant may be subject to penalties or suspension if the store has been found to falsely mimic vacation mode by altering product titles, descriptions, or shipping settings.
If you are planning to go on vacation and will not be able to fulfill orders as usual, please put your store in vacation mode at least 72 hours before your holiday starts. This will ensure that any pending orders can be properly processed before you go on vacation. New orders may appear in your merchant center up to 12 hours after you activate vacation mode. Please refer to this detailed guide on Vacation mode for more information.
Once vacation mode is fully active, no new orders can be placed for your products.
Merchants who keep your store live without proper management are likely to run into order fulfillment and shipping issues. This will negatively affect your overall store performance and ratings and we strongly advise against this.
Learn how to turn on Vacation Mode for your account here: Vacation Mode.
- Using Fulfillment By Wish (FBW)
Spring Festival week (February 2nd to 10th, 2019) is a peak season for FBW (Fulfillment By Wish) and Wish Express products. Ship your best products to the FBW warehouse as soon as possible so they can arrive before the Spring Festival. All orders fulfilled by Wish qualify for Wish Express delivery times.
Please prepare the overseas warehouse inventory of Wish-Express / FBW products in advance.
Successful merchants often prepare for the holiday period by stocking up on extra inventory for their bestsellers and ensuring reliable shipping logistics during this period to avoid unnecessary disruptions to their business. One way to avoid disruption to your sales volume is to take advantage of our FBW solutions, and place sufficient inventories of your best-selling products with our warehouses so we can continue to fulfill them for you in a timely manner. All our FBW warehouses will be operational throughout the 2019 Chinese New Year period for your business needs.
To learn more about the vacation arrangement of WishPost & Offline Logistics Providers, please refer to this logistics calendar for 2019.
- Using Wish Express only mode
Wish Express Only mode is helpful for merchants who are not able to fulfill their non-Wish Express products, but can still fulfill their Wish Express products (for instance, via different overseas warehouses).
Enabling Wish Express Only mode will set all non-Wish Express products as ineligible for sale on Wish. Wish Express products will remain for sale.
Please ensure that the operation of overseas warehouses during the Spring Festival is effective and timely.
Please note that this mode is only available to merchants with Wish Express products. Learn how to turn on Wish Express Only Mode for your account.
- WishPost Logistics :
Please download the form yourself, the link is as follows: https://dwz.cn/XJ2mNXTP
At the same time, please pay attention to the relevant announcement of WishPost official website, in order to obtain timely relevant logistics adjustment information, for your logistics during the Spring Festival escort.
- EPC Preparation
EPC before the Spring Festival, January 28th is the last day of the system, the merchants need to send the EPC order to the merger center by the latest February 2nd.
EPC after the Spring Festival, the system will re-issue EPC orders on February 8th.
After the EPC Spring Festival, the local collection service will be restored from February 9th to 11th.
- Schedule Inventory Update of Promoted Products Ahead of Time
During the Chinese New Year period, Wish provides a useful tool to schedule inventory updates for specific products during a designated time period. Please refer to our step by step guide for details.
Inventory updates for promotional products can also be set to ‘0’ using the ‘Schedule Inventory Update Tool’ during the holiday time.
- Fulfillment Policy Extension :
For orders that are available for fulfillment between 02/02/2019 - 02/07/2019, the Late Confirmed Fulfillment Fine Policy (Fulfillment Policy 5.5) will be extended to 288 hours, from 168 hours, for late confirmed fulfillment penalties.
Orders are still expected to be marked shipped and fulfilled on the Wish Merchant Dashboard 5 calendar days from when the order was available for fulfillment.