Vacation Settings

If you would like to pause the operations of some or all your warehouse(s) for a certain period of time (due to holiday or vacation time off, for example), you can configure your vacation settings in the Merchant Dashboard Account > Settings > Vacation Settings page.

Simply click “Edit” and you will be able to select one of the following options for your store in the popup modal that follows: 

• All warehouse(s) operational:

If your Vacation Settings is “All warehouse(s) operational”, all active products with inventory are available for sale. All orders will be subject to the Merchant Policy 5.1 fulfillment timeline of marking orders as “shipped” within 5 calendar days after the order released time.

• Pause Primary warehouse only:

If you would like to pause the operations of your Primary warehouse, you may leverage this option to only sell products in your Secondary warehouses. After selecting the “Pause Primary warehouse only” option in the popup modal, you can designate a start and end date as needed (see screenshot below). 

Once you click “Save”, all products and related shipping speeds/options in your Primary warehouse will be unavailable for sale on Wish. Products and related shipping options (such as max delivery days set by merchants) for the Secondary warehouse will remain available to customers. And a banner will show in all pages of Merchant Dashboard notifying you that your Primary warehouse is paused.

Please note that the “Pause Primary warehouse only” option is only available to merchants with Secondary warehouse(s) set up.

• Pause all warehouse(s):

If you would like to pause the operations of all your warehouse(s) for a certain period of time, you may select this option in the popup modal. You will be able to designate a start and end date as needed. 

Once you click “Save”, all products will be unavailable for sale on Wish and all product impressions will be paused during the time period you set up. And a banner will show in all pages of Merchant Dashboard notifying you that all your warehouses are paused. In addition, no further orders from your store can be placed. However, new orders might continue to appear in your Merchant Dashboard up to 8 hours after “Pause all warehouse(s)” is selected, because Wish may hold orders for up to 8 hours before showing it to merchants for review purposes. You are responsible to fulfill any orders made up till the time of activation (see below for an example).

         Example of “Pause all warehouse(s)” timeline:

           Assuming a store has products X and Y and no orders active/pending

• • 6:00am store 1 has zero orders
  • 7:00am user buys product X from store 1 (order A)
  • 7:59am user buys product Y from store 1 (order B)
  • 8:00am the merchant select “Pause all warehouse(s)” for store 1 & no further orders can be made
  • 3:00pm order A becomes available to fulfill for store 1
  • 4:00pm order B becomes available to fulfill for store 1
  • 4:00pm no new orders will appear for the store to fulfill
  • 4:30pm order A&B are fulfilled by the merchant

 

If you would like to return your vacation settings from “Pause Primary warehouse only”/“Pause all warehouse(s)” to “All warehouse(s) operational”, you can just select “All warehouse(s) operational” in the popup modal and click “Save”. 

Once your vacation settings is returned to “All warehouse(s) operational”, your products that were previously enabled will reflect the correct inventory, your product impressions will resume, and customers may purchase your products again.

 

In addition, we put together the following Q&A to address some of your frequently asked questions about Vacation settings.                             

1. I selected the “Pause all warehouse(s)” option 5 minutes ago, but my product is still showing as available for sale on Wish. Why?     

After you select the “Pause all warehouse(s)” option, it may take up to 1 hour to take effect. After that, all your products will be shown as “sold out”. 

Similarly, if you select “Pause Primary warehouse only”, it may take up to 1 hour to take effect and then all products and shipping options specific to your Primary warehouse will be shown as “sold out”.

2. I fulfilled all my orders and selected the “Pause Primary warehouse only”/“Pause all warehouse(s)” option 1 hour ago, but then I just got another order to fulfill. How?

The order was made before your store is set to “Pause Primary warehouse only”/“Pause all warehouse(s)”. Wish may hold orders for up to 8 hours before showing it to merchants for review purposes. You are responsible to fulfill these orders.

3. Do I need to return my vacation settings to the “All warehouse(s) operational” option to fulfill the orders?

No, you do not need to. Keep your vacation settings as “Pause Primary warehouse only” or “Pause all warehouse(s)” and fulfill the orders as normal.

4. I have a promoted product. Will I be penalized for selecting the “Pause Primary warehouse only”/“Pause all warehouse(s)” option?

No, you will not be penalized. To learn more about promoted products and relevant policies, please visit Merchant Policy 3.

5. I have a promoted product. Will my product lose the promotion status if I select the “Pause Primary warehouse only”/“Pause all warehouse(s)” option?

No. A promoted product will temporarily be taken off the promotion list for the period your store is set to “Pause Primary warehouse only”/“Pause all warehouse(s)”. After you return from vacation and select the “All warehouse(s) operational” option, the product will regain its promotion status.

6. I have a ProductBoost campaign. Will my campaign stop if I select the “Pause Primary warehouse only”/“Pause all warehouse(s)” option?

Your campaigns will not stop, but if you have no active products, there will be no paid impressions delivered and no charges for your campaigns. You do not need to stop any of your recurring campaigns as impressions delivery will resume once your products are active again.