How do I dispute an Intellectual Property (IP) or counterfeit infraction?

You have received an infraction because Wish has detected that a product listing may infringe on intellectual property (IP). If you feel that the product is not infringing on IP, then you can submit a dispute.

If you do not have legal authorization to sell this product, review your other listings and ensure that you only list products that you are legally authorized to sell.

To dispute an IP / counterfeit infraction, either provide brand authorization or edit the listing. Please see below to gather the necessary materials and to meet approval requirements.

Provide Authorization: This dispute method allows you to continue selling the identified product and the fine will be reversed..

1. To dispute, you must add the brand authorization separately. Click here to learn how to add a brand authorization.
   
   
2. After this has been set up, on the infraction page select: “Provide authorization”
   
   
3. Select the relevant brand that was previously uploaded in Step 1, then select Submit.
   
   

The listing will then be reviewed for the request to re-list product.

Edit the Listing: This dispute process allows you to edit the product listing to remove the infringing material, and sell the edited product listing. However, the fine for the original listing identified to contain infringing material will not be reversed.

1. To dispute the infraction, select “Edit the listing”:
   
   
   
   
2. Edit the product listing to remove brands from:
   
   
   • Title
   • Description
   • All Images 
     
     Note: the product cannot be changed to a completely new product.
     
     
3. Once all necessary edits have been to remove the detected brand. Select “Submit Edit Request”

The edited listing will then be reviewed for the request to re-list product.

If you feel that your product was incorrectly identified as “Prohibited,” learn how to file a dispute here.