Common questions about PayPal China

About PayPal

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (Nasdaq: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s over 200 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, making payments or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom, enables users to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies. To learn more about PayPal, please visit https://www.paypal.com/about. For PYPL financial information, please visit https://investor.paypal-corp.com.

What are the benefits of receiving payments through PayPal?

Easier account management: You can easily manage PayPal transactions from different platforms and channels with one PayPal account.

Fast access to your money: The money arrives in your account within 2 days.

Once you receive the money, you can choose to withdraw it in USD or CNY to your local bank account, or use it for overseas purchases.

Flexibility in your cashflow: You are not limited by the annual quota of foreign exchange settlements of US$50,000.

 

How do I transfer money from Wish to my PayPal account?

You need to select PayPal as your default payment service provider in Payment Settings as follows:

1. Go to https://merchant.wish.com/payment-settings and choose PayPal China

2. Enter your PayPal registered email address and then confirm. If you don’t have a PayPal account yet, please scan the following QR code or click here to sign up for a free PayPal account.

 

Does Wish support all PayPal accounts?

No. You must own or sign up for a PayPal China account or PayPal EU account for linking. Please confirm your email and complete PayPal account verification process. Your account should be in good standing and not restricted.

If I already have a PayPal account, can I directly use it on Wish?

Yes. You can link your existing PayPal China account or PayPal EU account to Wish to receive payments.

What is the currency if I receive payments through PayPal?

Your money from Wish will arrive in your PayPal account in USD. Once you receive the money as PayPal balance, you can choose to withdraw it in USD or CNY to your bank account.

How do I withdraw funds from my PayPal balance to my bank account? How long will it take?

Different country’s PayPal accounts have different withdrawal methods and time durations. You can find your local PayPal website from the following link, and explore details.

https://www.paypal.com/webapps/mpp/country-worldwide


Why do I receive an error message even though I’ve already added my email address?

There are two main reasons for linking failures:

  1. The email address you provided is different from your PayPal registered email address.
  2. Your account is restricted.

If your account is not restricted, your email address is correct and the error message persists, please contact your local PayPal Customer Service.

Whom do I contact for payment and account related questions?

Please contact PayPal China for payment related questions or issues.
Please contact your local PayPal for any account related questions or concerns.

Why does my PayPal account transaction show as "uncleared"?

Please ensure that your PayPal account has been verified and your email address has been confirmed. To confirm your email address and verify your PayPal account, please refer to our website for information.

What is the Merchant support contact information of PayPal for Wish?

If you have any questions, please contact PayPal by visiting www.PayPal.com/C2 and clicking Help & Contact (https://www.paypal.com/c2/selfhelp/home). You may also call us at 400-921-1000. Our service time is Monday to Friday from 8:00 to 22:00(Beijing Time)and Saturday to Sunday from 9:00 to 18:00 (Beijing Time).

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