What’s the cost of using FBW?
Fee details can be found by logging into your merchant account and clicking on FBW → Fees and Payment. Shipping fees are charged by the warehouse after weighing package(s).
How do I pay for the warehousing cost and order fulfillment and shipping cost?
You can view the cost details by logging into your merchant dashboard and clicking on FBW → View Fees. The system will automatically deduct occurred charges every billing cycle from your account balance.
Do you have an FBW API?
Not yet. At this moment, if you need to operate FBW, you will have to log into the Wish merchant dashboard where you can make modifications.
What type of products should I pick for FBW? How many?
Merchants should prioritize products that have experienced historically high sales on Wish. FBW will reach more customers by increasing supply availability and improving delivery time. Products that have global appeal and that are not subject to seasonal trends are also good candidates for FBW. Depending on previous sales data, we recommend starting with an allocation of 20-100 units per SKU for FBW.
Are there certain limitations regarding the size or quantity of product I can ship to your warehouse at one time?
FBW EU currently only accepts items less than 2kg. Please use your own discretion and avoid shipping big, bulky items to the warehouse. It doesn’t hurt to ship more units to the warehouse if you are confident that the inventory is going to move quickly. Keep in mind that the free storage period of the warehouse is only 90 days. After 90 days time, you will be responsible for any storage cost.
How should I ship my products to the EU warehouse?
Merchants located in China must utilize SF Express, a logistics service provider, which will collect packages from you and ship them to the Wish EU warehouse. Merchants located in the U.S. must email SF Express at firstname.lastname@example.org to schedule package pick-ups for shipments to the Wish FBW EU warehouse.
What should I do if there is a discrepancy between the inventory I sent to the warehouse and the SKUs and quantity recorded in the Wish merchant dashboard?
Please allow 48 hours for the FBW EU team to check in inventory upon receipt. If you believe there is a discrepancy with inbound inventory, you can reach out to Wish and we will work with the warehouse to resolve.
After I create the inbound shipping plan, when should I ship products to FBW?
Please ship products in a timely manner to the warehouse (we suggest no more than 6 days after you create a shipping plan). After you ship products, make sure you click “Ship to warehouse” to complete your shipping plan.
Where can I review my FBW Shipping plans?
To view your Active FBW Shipping Plans, you can navigate to the FBW Menu and click on the ‘Action Required’ option to review the shipping plans created.
Under Action column you can review the shipping details or duplicate an existing shipping plan. To view Cancelled, Expired or Completed FBW Shipping Plans, navigate to the History option from the FBW Menu.
Who will be responsible for post-fulfillment refunds?
Any refund disputes should be filed by the merchant, and will be processed by a Wish representative promptly. Merchants will be responsible for non-logistics-related refunds, such as product quality and product functionality. Merchants are not responsible for logistics-related refunds on orders fulfilled by FBW.