What are “fake tracking” numbers?
Fake tracking numbers are defined as tracking numbers that are intentionally inaccurate. Wish customers and the Wish platform are misled to believe these orders to be delivered or shipped when they are not.
What are some examples of fake tracking？
- Not shipping an order to the customer, and fulfilling an order with an illegitimate tracking number
- Shipping an empty package to the customer instead of their order, and fulfilling the order with a legitimate tracking number
- Shipping an order to a customer in Sweden, and fulfilling the order with invalid or inaccurate shipping carrier and/or tracking number
What if I shipped the order correctly to the customer, but mistakenly fulfilled the order with an incorrect tracking number? Will that be considered to be “fake tracking”?
No, this will not be considered to be “fake tracking.” However, you should use the Modify Tracking tool (in Orders > History page for individual orders) to correct the tracking number for the order as soon as possible.
Where can I see which orders have received fines?
To view all fines, check out the link here. From there you will be able to filter all fines for your orders.
You can also go directly here to view all late confirmed fulfillment fines.
What is the “fake tracking” fine policy?
Effective for orders that are marked “Shipped” or have their tracking information modified on June 20 00:00 PST or later:
If an order is fulfilled using a fake tracking number, the merchant may be subject to fines.
Violating orders that are marked shipped or have modified tracking prior to January 15, 2019 00:00 GMT, the fine amount issued will reflect order value plus $100. Violating marked shipped or have modified tracking after January 15, 2019 00:00 GMT, the fine amount issued will reflect order value plus $500.
Order value is defined as 'quantity * (merchant price + merchant shipping)'.
Effective November 12, 2018, the fine can only be disputed and approved within 90 days from when the fine was created. If the fine dispute is not approved within the 90 day period from when the fine was created, the fine will not be reversed.
I fulfilled an order to Sweden, and I got a “Fake Tracking” fine for the order. Why?
Sweden orders that are not fulfilled properly with an accepted shipping carrier may be subject to Wish policies, penalties, and possible suspension. For example, if an order is fulfilled with invalid and/or inaccurate tracking information, the merchant may be responsible for the refund cost and/or the merchant may receive a fake tracking fine. We appreciate the attention and cooperation of merchants in providing the best customer service to our customers.
Wish reserves the right to change some or all of the terms, conditions and policies of the service at any time.