Fulfillment By Wish (FBW) is a logistics program offered by Wish to merchants who ship orders to major customer markets in North America and Europe. This FAQ helps address some of the commonly asked questions about the FBW US program particularly.
How does FBW work?
Merchants simply ship their inventory to a number of Wish-designated FBW warehouses located in the United States, and the FBW warehouses will take care of order fulfillment (pick, pack, and ship).
Where can I find the FBW Terms of Service?
You can simply navigate to the Merchant Dashboard FBW > Terms of Service.
How do I enroll in FBW US?
All merchants are enrolled in FBW US and have access to FBW US warehouses (FBW-US-ORD and FBW-US-LAX) automatically.
Which form should I choose to fill for the purpose of tax ID, W-9, W-8BEN, W-8BEN-E?
All applicants must provide a photo ID. Merchants registered as companies must provide business license information. U.S. taxpayers must also complete a W-9 form. Among non-U.S. taxpayers, companies must complete a W-8BEN-E form while individual merchants must complete a W-8BEN form. Make sure your personal name and corporate name on those forms match your Wish store’s information. Then, you can sign and date it and give it to your account manager. Your Wish account manager will verify your documents and enable your FBW account.
Information related to cost/fee/refund:
What is the fee structure (cost) of FBW?
Simply navigate to the Merchant Dashboard FBW > General Fee and Payment Information page, and you will find the detailed fee structure there. The shipping fee is charged by the warehouse after packages are weighed accordingly.
Where can I review the FBW Fees of my orders or Invoices?
How do I pay for the warehousing cost and order fulfillment and shipping cost?
You can view the detailed fees issued and charged to your account on the Merchant Dashboard FBW > Fees page. The system will automatically deduct occurred charges every billing cycle from your account balance. So you don’t need to front this part of the cost. You can just focus on getting your inventory delivered DDP (Delivered Duty Paid) to the warehouse.
Who will be responsible for the post-fulfillment refunds?
Merchants are responsible for non-logistics-related refunds. Wish is responsible for all
When will I be paid for my FBW orders?
FBW orders will be eligible for payment 48 hours following the marked shipped date.
Will my products receive more impressions if I use FBW?
Inventory in FBW automatically qualifies for Wish Express and thus will receive up to 10x more exposure on average.
Where do I find a complete merchant operating guide?
Please contact your account managers and they will share the operating guide with you.
What are the destination countries that FBW US warehouses support?
Currently, the FBW-US-LAX and FBW-US-ORD warehouses both support deliveries to the United States and Canada. Merchants are able to view the shipping fees for each destination country on on Merchant Dashboard FBW > General Fee and Payment Information page.
After I create the inbound shipping plan, when should I ship products to FBW warehouses?
Please ship products in a timely manner to the warehouse (we suggest no more than 6 business days after you create a shipping plan). You may learn more about creating FBW shipping plans here.
Do I get tracking numbers for all of my FBW US orders?
Yes. All of your orders are fulfilled with tracking-enabled shipping methods. Your package will have visibility from origin to destination. The FBW warehouse is required to ship packages in accordance with the Wish Express service level.
How should I ship my products to the FBW US warehouse?
Merchants can use their own carrier and/or freight forwarder to ship directly to the FBW US warehouse. Merchants are responsible for their products clearing the U.S. Customs. The Wish FBW warehouse is not responsible for paying duties or notifying merchants about unpaid duties. The Wish FBW warehouse may refuse to accept inbound shipments if duties are unpaid.
If my inventory is held up at the Customs, will Wish help me?
Merchants are responsible for customs clearance on their own. Please work with your freight forwarder to clear customs. If you are shipping via DHL, UPS or FedEx, please work with your representatives in those companies to clear customs.
Do I have to ship goods DDP to the FBW US warehouse?
Yes. Make sure you ship your inventory DDP (Delivered Duty Paid) to the FBW US warehouses. The warehouse is not going to be responsible for paying duty for you or notify you about unpaid duties. The warehouse can also refuse to accept inbound shipments if duty is unpaid.
What type of products should I pick for FBW? How many?
Merchants should prioritize products that have experienced historically high sales on Wish. FBW will reach more customers by increasing supply availability and improving delivery time. Products that have global appeal and that are not subject to seasonal trends are also good candidates for FBW. Depending on previous sales data, we recommend starting with an allocation of 20-100 units per SKU for FBW.
Are there certain limitations regarding the size or quantity of product I can ship to your warehouse at one time?
There are no weight or size limitations, but if you have concerns about shipping big, bulky items to the warehouse, please contact email@example.com. It doesn’t hurt to ship more units to the warehouse if you are confident that the inventory is going to move quickly. Keep in mind that the free storage period of the warehouse is only 90 days. After 90 days, you will be responsible for any storage cost.
Where can I review my FBW Shipping plans?
To view your Active FBW Shipping Plans, you can navigate to the FBW Menu and click on the ‘Action Required Shipping Plans’ option to review the shipping plans created.
You may view details of the shipping plans that require your action, such as shipping inventory to corresponding FBW warehouse(s). For shipping plans that have been completed or canceled, please navigate to the FBW > Shipping plan history page.
Where can I review the FBW Inventory details?
You can navigate to FBW Menu and click on ‘Inventory’ option to review the details of all your FBW inventory.
What should I do if there is a discrepancy between the inventory I sent to the warehouse and the SKUs and quantity recorded in the Wish Merchant Dashboard? What about the inbound inventory discrepancy?
Please allow 48 hours for the FBW US team to check in inventory upon receipt. If you believe there is a discrepancy with inbound inventory, you can reach out to Wish and we will work with the warehouse to resolve. If you believe there is a discrepancy for the inbound inventory, you can reach out to us and we will work with the warehouse to get this cleared up. Please be advised that the warehouse will receive the inbound inventory as it arrives.
How do I remove unwanted inventory from the warehouse?
Inventory can be disposed of at a variable fee paid to the warehouse or have it shipped to another location within the U.S. or countries within Europe of your choice. Wish does not allow merchants to ship from FBW U.S. to China, U.S. territories, Alaska, Hawaii and other international addresses outside of the U.S. or Europe. Alternatively, you could also drop the product prices or run promotional campaigns to move the product out faster.
1. If you want to dispose of your inventory go to FBW > Inventory page. Then either under "All Products" tab or specific warehouse tabs, find the product SKU you want to remove by clicking on the dropdown arrow next to the product image, and click the dropdown arrow next to the "Edit SKU Shipping Price" button under the "Action" column, and select "Remove Inventory":
Then as you are redirected to a new page, enter “Disposal” as the First and Last name. Enter the current FBW warehouse address as the address.
2. If you want to transfer your inventory go to FBW > Inventory page. Then either under "All Products" tab or specific warehouse tabs, find the product SKU you want to transfer by clicking on the dropdown arrow next to the product image, and click the dropdown arrow next to the "Edit SKU Shipping Price" button under the "Action" column, and select "Remove Inventory":
Then as you are redirected to a new page, enter the address in the EU or U.S. of your choice where you want your inventory transferred.
How long do I wait before I see my inventory shift from Pending status to Active status?
Within 2 business days after the warehouse receives the delivery of your inbound shipment, you should be able to see the pending inventory shift to active. Also keep in mind, there might be a chance your inventory is shipped separately in different boxes arriving on different days, in which case, you will see your pending inventory shifting incrementally.
Can I conduct FBW-related operations via API?
Yes, please refer to this FBW API documentation for all current FBW API endpoints.
Have more questions? Please email FBWfirstname.lastname@example.org for more information.