What’s the cost of using FBW?
Fee details can be found by logging into your merchant account and clicking on FBW > General Fee and Payment Information. Shipping fees are charged by the warehouse after weighing package(s).
How do I sign up for FBW EU?
All merchants are enrolled in the FBW-EU-TLL warehouse automatically.
You need to contact your Account Manager to enable access to FBW EU Amsterdam warehouse (FBW-EU-AMS). Your Account Manager will verify your documents and enable access. If you do not have an account manager, please email FBWemail@example.com for more details. This process may take up to 1 - 2 business days.
How do I pay for the warehousing cost and order fulfillment and shipping cost?
You can view the cost details by logging into your Merchant Dashboard and clicking on FBW > Received Usage Fees. The system will automatically deduct occurred charges every billing cycle from your account balance.
Do you have an FBW API?
Yes, please refer to this FBW API documentation for all current FBW API endpoints.
What type of products should I pick for FBW? How many?
Merchants should prioritize products that have experienced historically high sales on Wish. FBW will reach more customers by increasing supply availability and improving delivery time. Products that have global appeal and that are not subject to seasonal trends are also good candidates for FBW. Depending on previous sales data, we recommend starting with an allocation of 20-100 units per SKU for FBW.
Are there certain limitations regarding the size or quantity of product I can ship to your warehouse at one time?
FBW EU currently only accepts items less than 2kg. Please use your own discretion and avoid shipping big, bulky items to the warehouse. It doesn’t hurt to ship more units to the warehouse if you are confident that the inventory is going to move quickly. Keep in mind that the free storage period of the warehouse is only 90 calendar days. After 90 calendar days time, you will be responsible for any storage cost.
What’s the Difference between FBW-EU-TLL and FBW-EU-AMS warehouses?
Currently FBW EU has two warehouse locations that serve the merchants. FBW-EU-TLL is located in Tallinn, Estonia, while FBW-EU-AMS is located in Amsterdam, the Netherlands. All merchants have access to the FBW-EU-TLL warehouse automatically. FBW-EU-AMS is the newer location, launched in November 2018. Applications for utilizing FBW-EU-AMS warehouse need to be manually submitted by merchants to their Account Manager to process.
Currently, the FBW-EU-TLL warehouse supports 18 destination countries: France, Germany, Italy, Great Britain, Ireland, Spain, the Netherlands, Switzerland, Norway, Denmark, Belgium, Hungary, Poland, Latvia, Estonia, Lithuania, Slovakia, and Luxembourg.
The FBW-EU-AMS warehouse supports 21 destination countries: France, Germany, Italy, Great Britain, Ireland, Spain, the Netherlands, Switzerland, Norway, Denmark, Belgium, Hungary, Poland, Latvia, Estonia, Czech Republic, Finland, Luxembourg, Sweden, Austria, and Portugal.
Are there any limitations regarding the product prices I can ship to FBW EU warehouse?
In the interest of providing the best customer experience, merchants will not be able to add SKUs with product prices under $5 or above $25 to the FBW-EU-TLL warehouse when creating their shipping plan.
In order to provide a positive customer experience that will help you grow your business, please consistently select high quality products to participate in the Wish FBW program.
How should I ship my products to the EU warehouse?
Merchants located in China must utilize SF Express, a logistics service provider, which will collect packages from you and ship them to the Wish EU warehouse. Merchants located in the U.S. must email SF Express at firstname.lastname@example.org to schedule package pick-ups for shipments to the Wish FBW EU warehouse.
What should I do if there is a discrepancy between the inventory I sent to the warehouse and the SKUs and quantity recorded in the Wish merchant dashboard?
Please allow 48 hours for the FBW EU team to check in inventory upon receipt. If you believe there is a discrepancy with inbound inventory, you can reach out to Wish and we will work with the warehouse to resolve.
After I create the inbound shipping plan, when should I ship products to FBW?
Please ship products in a timely manner to the warehouse (we suggest no more than 6 calendar days after you create a shipping plan). After you ship products, make sure you click “Ship to warehouse” to complete your shipping plan.
Where can I review my FBW Shipping plans?
To view your Active FBW Shipping Plans, you can navigate to the FBW > Action Required Shipping Plans page to review the shipping plans created.
Under the Action column, you can review the shipping details or duplicate an existing shipping plan.
To view Cancelled, Expired or Completed FBW Shipping Plans, navigate to the FBW > Shipping Plan History page.
Who will be responsible for post-fulfillment refunds?
Any refund disputes should be filed by the merchant, and will be processed by a Wish representative promptly. Merchants will be responsible for non-logistics-related refunds, such as product quality and product functionality. Merchants are not responsible for logistics-related refunds on orders fulfilled by FBW.
When will I be paid for my FBW (Fulfillment By Wish) orders?
After August 21, 2018, FBW orders will be eligible for payment 48 hours following the marked shipped date.
How do I remove unwanted inventory from the warehouse?
For a variable fee, you can have inventory disposed of or have it shipped to another location within the U.S. or EU of your choice. Wish does not allow merchants to ship from FBW EU to China, U.S. territories, Alaska, Hawaii and other international addresses outside of the U.S. or EU. Alternatively, you could also drop the product prices or run promotional campaigns to move the product out faster.
1. If you want to dispose of your inventory go to FBW > Inventory List. Then either under "All Products" tab or specific warehouse tabs, find the product SKU you want to remove by clicking on the dropdown arrow next to the product image, and click the dropdown arrow next to the "Edit SKU Shipping Price" button under the "Action" column, and select "Remove Inventory":
On the next page, enter “Disposal” as the First and Last name. Enter the current FBW warehouse address as the address:
2. If you want to transfer your inventory go to FBW > Inventory List. Then either under "All Products" tab or specific warehouse tabs, find the product SKU you want to remove by clicking on the dropdown arrow next to the product image, and click the dropdown arrow next to the "Edit SKU Shipping Price" button under the "Action" column, and select "Remove Inventory":
On the next page, enter the address in the EU or U.S. of your choice where you want your inventory transferred: