Fulfillment By Wish (FBW) is a logistics program offered by Wish to merchants who ship orders to major customer markets in North America and Europe.
This article helps address some of the commonly asked questions about the FBW EU program particularly.
To learn more about the FBW program in general, including its benefits, processes, and operations, please visit the Fulfillment By Wish (FBW) overview article.
1. What are the FBW EU warehouses available to me?
Currently, Wish provides access to the following FBW warehouse located in Europe:
- FBW-EU-AMS warehouse: located in Amsterdam, the Netherlands
The FBW-EU-AMS warehouse supports delivery to 19 European destinations:
France, Germany, Italy, Great Britain, Ireland, Spain, the Netherlands, Denmark, Belgium, Hungary, Poland, Latvia, Estonia, Czech Republic, Finland, Luxembourg, Sweden, Austria, and Portugal.
Merchants are able to view the shipping fees for each destination country on Merchant Dashboard FBW > General Fee and Payment Information page.
After signing into your Merchant Dashboard and navigating to FBW > Create a Shipping Plan page, the page itself will directly surface to you the exact warehouse(s) your account currently has access to.
Please note that following up on an announcement sent in January 2021, we will be permanently closing the FBW-EU-TLL warehouse on July 1, 2021 UTC. All outbound operations from FBW-EU-TLL will be stopped and any existing inventory being stored at FBW-EU-TLL will no longer be available for sale starting July 1, 2021 UTC.
Note that inventory stored at the FBW-EU-TLL warehouse will still be available for sale (unless disabled by the merchant) between now and July 1, 2021 UTC. However, FBW-EU-TLL warehouse is no longer accepting new inventory shipped to the warehouse, as we previously disabled the option to create shipping plans to FBW-EU-TLL on January 22, 2021 UTC (as announced in January 2021 as well).
We strongly encourage merchants with inventory currently stored at FBW-EU-TLL to take the following actions at your earliest convenience:
Transfer inventory currently stored at FBW-EU-TLL before July 1, 2021 UTC (subject to relevant processing fees; see here for details). You may transfer inventory to the FBW-EU-AMS warehouse if you wish to continue storing inventory shipping to select European destination countries at an FBW-EU warehouse. Merchants must be registered for Netherlands VAT to store inventory at FBW-EU-AMS (see this FAQ for more information).
Alternatively, you may specify an EU location of your choosing to transfer inventory to.
- Dispose of inventory currently stored at FBW-EU-TLL before July 1, 2021 UTC (subject to relevant processing fees; see here for details).
Merchants who have not completed transferring or disposing of inventory stored at FBW-EU-TLL will be subject to storage fees starting July 31, 2021 UTC. Please see this FAQ for a cost breakdown and process walkthrough of transferring or disposing of inventory.
2. How do I sign up for FBW EU?
As FBW-EU-AMS is a non-bonded warehouse, customs duty needs to be paid upon merchants’ dutiable product inventory’s arrival at the warehouse. Therefore, before gaining access to FBW-EU-AMS, merchants simply need to provide certain tax-related information on the FBW > Create a Shipping Plan page in Merchant Dashboard. Please see No.4 below for detailed steps.
Again, note that FBW-EU-TLL will permanently close on July 1, 2021. Please see this FAQ for more information.
3. Are there certain limitations regarding the size or quantity of product I can ship to your warehouse at one time?
The dimension limit per SKU accepted by the FBW-EU-AMS warehouse is the following:
- Length + 2 * Height + 2 * Width < 300cm
- Length < 150cm
- Weight < 22kg
Please use your own discretion and ship the appropriately-sized and weighed inventory to the warehouse. It doesn’t hurt to ship more units to the warehouse if you are confident that the inventory is going to move quickly.
4. How to provide tax-related information to gain access to FBW-EU-AMS?
Because the FBW-EU-AMS warehouse is a non-bonded warehouse, customs duty needs to be paid upon merchants’ dutiable product inventory’s arrival at the warehouse. Therefore, before gaining access to FBW-EU-AMS, merchants need to first provide certain tax-related information on the FBW > Create a Shipping Plan page in Merchant Dashboard.
Merchants can learn more about VAT-related information relevant to FBW EU by visiting this FAQ.
For merchants who have previously configured their Tax Settings
Simply update your Tax Settings by providing VAT/GST tax ID (country for tax collection is the Netherlands) directly in the “Create a shipping plan” page after you select FBW-EU-AMS as an inbound warehouse, as shown below:
Once you input the correct tax ID and click “Save”, your information will be saved (and FBW-EU-AMS below will show "Tax ID provided"), and you can begin utilizing FBW-EU-AMS:
For merchants who have not previously configured their Tax Settings
The Create Shipping Plan page will walk you through the process of setting it up if you choose FBW-EU-AMS as an intake warehouse.
First, once you select FBW-EU-AMS as an intake warehouse, you will be prompted to set up your Tax Settings:
After clicking “Set up now”, you will be taken to the Tax Settings process to provide the necessary information before accessing FBW-EU-AMS.
1). On the page that follows, select your country of domicile (i.e. place of business), which refers to a place where a company’s principal affairs of the business are maintained. In this example, we select the United States from the drop-down menu as our country of domicile. Click “Continue” when done.
2). Then merchants are able to select their countries for tax collection (i.e. the jurisdictions where they have indirect tax obligations, such as sales tax, GST, and VAT). Because accessing FBW-EU-AMS is the goal here, the Netherlands (where the FBW-EU-AMS is located) will be automatically pre-selected for merchants in this step:
Merchants may choose other countries for tax collection as necessary. Then click “Continue” to move to the next step.
3). Because one or more European countries have been selected as countries for tax collection, merchants will then be asked to provide default ship from location for Europe-bound orders for standard orders, non-FBW Wish Express orders, and non-bonded FBW orders (in this case, for the purpose of accessing FBW-EU-AMS, “Non-bonded FBW orders” ship from country will default to the Netherlands, where the non-bonded warehouse FBW-EU-AMS is located):
The above selection for ship from locations may be used for calculating GST/VAT at the time of customer purchase.
Click “Continue” to move to the next step.
Note: If this information is not updated in the Merchant Dashboard, merchants may not be shown the estimated tax amounts for EU or the amounts shown may be incorrect.
4). Merchants then fill in their Tax Identification Number (TIN) for each region selected in step 2) above. As the Netherlands was selected for tax collection, merchants need to input Tax IDs for the Netherlands:
Click “Continue” to proceed to the next page & check the checkbox below to submit:
5). Lastly, merchants will be redirected to their Tax Settings homepage and shown that they have set up taxes for the Netherlands, and can now create a shipping plan for FBW-EU-AMS:
Merchants may learn more about activating their Tax Settings by visiting this FAQ article.
5. Do I have to ship goods DDP to the FBW EU warehouse?
Yes. Make sure you ship your inventory DDP (Delivered Duty Paid) to the FBW EU warehouses. The warehouse is not going to be responsible for paying duty for you or notify you about unpaid duties. The warehouse can also refuse to accept inbound shipments if duty is unpaid.