Fulfillment By Wish (FBW) is a logistics program offered by Wish to merchants who ship orders to major customer markets in North America and Europe. This FAQ helps address some of the commonly asked questions about the FBW EU program particularly.
What’s the fee structure (cost) of FBW?
Simply navigate to the Merchant Dashboard FBW > General Fee and Payment Information page, and you will find the detailed fee structure there for each FBW warehouse. The shipping fee is charged by the warehouse after packages are weighed accordingly.
How do I sign up for FBW EU?
All merchants are enrolled in the FBW-EU-TLL warehouse automatically.
As FBW-EU-AMS is a non-bonded warehouse, customs duty needs to be paid upon merchants’ dutiable product inventory’s arrival at the warehouse. Therefore, before gaining access to FBW-EU-AMS, merchants simply need to provide certain tax-related information on the FBW > Create a shipping plan page in Merchant Dashboard. Please see below for detailed steps.
How do I pay for the warehousing cost and order fulfillment and shipping cost?
You can view the cost details by logging into your Merchant Dashboard and clicking on FBW > Fees. The system will automatically deduct occurred charges every billing cycle from your account balance.
Can I conduct FBW-related operations via API?
Yes, please refer to this FBW API documentation for all current FBW API endpoints.
What type of products should I pick for FBW? How many?
Merchants should prioritize products that have experienced historically high sales on Wish. FBW will reach more customers by increasing supply availability and improving delivery time. Products that have global appeal and that are not subject to seasonal trends are also good candidates for FBW. Depending on previous sales data, we recommend starting with an allocation of 20-100 units per SKU for FBW.
Are there certain limitations regarding the size or quantity of product I can ship to your warehouse at one time?
FBW EU currently only accepts items less than 2kg. Please use your own discretion and avoid shipping big, bulky items to the warehouse. It doesn’t hurt to ship more units to the warehouse if you are confident that the inventory is going to move quickly. Keep in mind that the free storage period of the warehouse is only 90 calendar days. After 90 calendar days time, you will be responsible for any storage cost.
What’s the Difference between FBW-EU-TLL and FBW-EU-AMS warehouses?
Currently, FBW EU has two warehouse locations that serve the merchants. FBW-EU-TLL is located in Tallinn, Estonia, while FBW-EU-AMS is located in Amsterdam, the Netherlands.
All merchants have access to the FBW-EU-TLL warehouse automatically.
To gain access to FBW-EU-AMS, merchants simply need to provide certain tax-related information before starting to utilize FBW-EU-AMS. This is because FBW-EU-AMS is a non-bonded warehouse, meaning customs duty needs to be paid upon merchants’ dutiable product inventory’s arrival at the warehouse.
In contrast, FBW-EU-TLL is a bonded warehouse, so that merchants’ inventory may be stored in FBW-EU-TLL without payment of customs duty upon the inventory’s arrival (so merchants do not need to provide tax-related information before gaining access to FBW-EU-TLL).
Currently, the FBW-EU-TLL warehouse supports 18 destination countries: France, Germany, Italy, Great Britain, Ireland, Spain, the Netherlands, Switzerland, Norway, Denmark, Belgium, Hungary, Poland, Latvia, Estonia, Lithuania, Slovakia, and Luxembourg.
The FBW-EU-AMS warehouse supports 21 destination countries: France, Germany, Italy, Great Britain, Ireland, Spain, the Netherlands, Switzerland, Norway, Denmark, Belgium, Hungary, Poland, Latvia, Estonia, Czech Republic, Finland, Luxembourg, Sweden, Austria, and Portugal.
How to provide tax-related information to gain access to FBW-EU-AMS?
Because the FBW-EU-AMS warehouse is a non-bonded warehouse, customs duty needs to be paid upon merchants’ dutiable product inventory’s arrival at the warehouse. Therefore, before gaining access to FBW-EU-AMS, merchants need to first provide certain tax-related information on the FBW > Create a shipping plan page in Merchant Dashboard.
Merchants can learn more about VAT-related information relevant to FBW EU by visiting this FAQ.
For merchants who have previously configured their Tax Settings
Simply update your Tax Settings by providing VAT/GST tax ID (country for tax collection is the Netherlands) directly in the “Create a shipping plan” page after you select FBW-EU-AMS as an inbound warehouse, as shown below:
Once you input the correct tax ID and click “Save”, your information will be saved (and FBW-EU-AMS below will show "Tax ID provided"), and you can begin utilizing FBW-EU-AMS:
For merchants who have not previously configured their Tax Settings
The Create Shipping Plan page will walk you through the process of setting it up if you choose FBW-EU-AMS as an intake warehouse.
First, once you select FBW-EU-AMS as an intake warehouse, you will be prompted to set up your Tax Settings:
After clicking “Set up now”, you will be taken to the Tax Settings process to provide the necessary information before accessing FBW-EU-AMS.
1). On the page that follows, select your country of domicile (i.e. place of business), which refers to a place where a company’s principal affairs of the business are maintained. In this example, we select the United States from the drop-down menu as our country of domicile. Click “Continue” when done.
2). Then merchants are able to select their countries for tax collection (i.e. the jurisdictions where they have indirect tax obligations, such as sales tax, GST and VAT). Because accessing FBW-EU-AMS is the goal here, the Netherlands (where the FBW-EU-AMS is located) will be automatically pre-selected for merchants in this step:
Merchants may choose other countries for tax collection as necessary. Then click “Continue” to move to the next step.
3). Because one or more European countries have been selected as countries for tax collection, merchants will then be asked to provide default ship from location for Europe-bound orders for standard orders, non-FBW Wish Express orders, and non-bonded FBW orders (in this case, for the purpose of accessing FBW-EU-AMS, “Non-bonded FBW orders” ship from country will default to the Netherlands, where the non-bonded warehouse FBW-EU-AMS is located):
The above selection for ship from locations may be used for calculating GST/VAT at the time of customer purchase.
Click “Continue” to move to the next step. *Note: If this information is not updated in the Merchant Dashboard, merchants may not be shown the estimated tax amounts for EU or the amounts shown may be incorrect.*
4). Merchants then fill in their Tax Identification Number (TIN) for each region selected in step 2) above. As the Netherlands was selected for tax collection, merchants need to input Tax IDs for the Netherlands:
Click “Continue” to proceed to the next page & check the checkbox below to submit:
5). Lastly, merchants will be redirected to their Tax Settings homepage and shown that they have set up taxes for the Netherlands, and can now create a shipping plan for FBW-EU-AMS:
Merchants may learn more about activating their Tax Settings by visiting this FAQ article.
Are there any limitations regarding the product prices I can ship to FBW EU warehouse?
In the interest of providing the best customer experience, merchants will not be able to add SKUs with product prices under $5 or above $25 to the FBW-EU-TLL warehouse when creating their shipping plan.
In order to provide a positive customer experience that will help you grow your business, please consistently select high-quality products to participate in the Wish FBW program.
How should I ship my products to the FBW EU warehouse?
Merchants located in Mainland China must utilize SF Express, a logistics service provider, which will collect packages from you and ship them to the Wish EU warehouse. Merchants located in the U.S. must email SF Express at firstname.lastname@example.org to schedule package pick-ups for shipments to the Wish FBW EU warehouse.
What should I do if there is a discrepancy between the inventory I sent to the warehouse and the SKUs and quantity recorded in the Wish Merchant Dashboard?
Please allow 48 hours for the FBW EU team to check in inventory upon receipt. If you believe there is a discrepancy with inbound inventory, you can reach out to Wish and we will work with the warehouse to resolve.
After I create the inbound shipping plan, when should I ship products to FBW?
Please ship products in a timely manner to the warehouse (we suggest no more than 6 calendar days after you create a shipping plan). You may learn more about creating FBW shipping plans here.
Where can I review my FBW shipping plans?
To view your Active FBW Shipping Plans, you can navigate to the FBW > Action required shipping plans page to review the shipping plans created.
You may view details of the shipping plans that require your actions, such as shipping inventory to corresponding FBW warehouse(s). For shipping plans that have been completed or canceled, please navigate to the FBW > Shipping plan history page:
Who will be responsible for post-fulfillment refunds?
Any refund disputes should be filed by the merchant, and will be processed by a Wish representative promptly. Merchants will be responsible for non-logistics-related refunds, such as product quality and product functionality. Merchants are not responsible for logistics-related refunds on orders fulfilled by FBW.
When will I be paid for my FBW orders?
FBW orders will be eligible for payment 48 hours following the marked shipped date.
How do I remove unwanted inventory from the warehouse?
For a variable fee, you can have inventory disposed of or have it shipped to another location within the U.S. or EU of your choice. Wish does not allow merchants to ship from FBW EU to China, U.S. territories, Alaska, Hawaii and other international addresses outside of the U.S. or EU. Alternatively, you could also drop the product prices or run promotional campaigns to move the product out faster.
1. If you want to dispose of your inventory go to FBW > Inventory page. Then either under "All Products" tab or specific warehouse tabs, find the product SKU you want to remove by clicking on the dropdown arrow next to the product image, and click the dropdown arrow next to the "Edit SKU Shipping Price" button under the "Action" column, and select "Remove Inventory":
On the next page, enter “Disposal” as the First and Last name. Enter the current FBW warehouse address as the address:
2. If you want to transfer your inventory go to FBW > Inventory page. Then either under "All Products" tab or specific warehouse tabs, find the product SKU you want to transfer by clicking on the dropdown arrow next to the product image, and click the dropdown arrow next to the "Edit SKU Shipping Price" button under the "Action" column, and select "Remove Inventory":
On the next page, enter the address in the EU or U.S. of your choice where you want your inventory transferred: