Can I select product/SKU to join the EPC service program?
Merchant can use the EPC_OPT menu to select 0-50,000 products (on a Product ID basis, not SKU) to join the EPC service. Only selected products that have become effective can start receiving EPC orders. For merchants who did not choose products to join EPC, Wish will evaluate your sales performance and invite you to fulfill test EPC orders that we send you. Once test EPC orders are successfully fulfilled, the corresponding products will be selected to add into EPC product listing. Merchants are able to use the un-combine functionality described below to change test EPC orders into regular orders. This action does not require that the merchants use confirmed delivery services to ship.
For all un-combined orders with unit price + shipping price < $10, is confirmed delivery service still required?
Yes. Regardless of the orders' monetary value, all un-combined EPC orders must utilize Wish-approved confirmed delivery services to fulfill.
How do I un-combine EPC orders?
You may un-combine EPC orders in your merchant dashboard. Navigate to the orders that you are unable to fulfill according to the EPC policy requirements, select the "Actions" drop-down menu and un-combine these EPC orders. The orders that are un-combined should be fulfilled with Wish-approved confirmed delivery service. For un-combined test EPC orders outlined above, you are not required to fulfill with confirmed delivery service. The merchant dashboard contains tooltips for whether you need to use confirmed delivery service for specific orders.
Will my store automatically enroll in EPC?
For all merchants eligible for EPC, we will set EPC product listing as 0 by default. As the product listing remains empty, no EPC orders will be released to the merchants. Product listing updates made before every Friday 12:00 UTC will become effective Saturday 00:00 UTC. Merchants are not allowed to make changes to product listings during the lock period every week from Friday 12:00 UTC to Saturday 00:00 UTC. Once product listing becomes effective on Saturday, merchants are able to edit the next product listing. Edits to product listing include changes made to selected products and fulfillment methods.
Can I use EPC service to ship all my orders ?
EPC orders are generated by customer purchasing behavior (i.e., whether customers purchase multiple products across different stores). EPC-eligible orders will be tagged as “combined order”. Only orders with this tag can be shipped through the EPC channel.
Are there any impression-related benefits from using the EPC service?
Wish allocates product impression based on factors like customer purchasing experience and product reviews/ratings. Enrolling in EPC can generally improve the logistics experience for the customers, which can help improve your products' reviews and ratings.
If I have difficulty fulfilling an EPC order, can I ship the order directly to the user myself?
Merchants are able to use the merchant dashboard to manage orders. Navigate to Orders > Action Required, and select "un-combine" under the "Action" dropdown menu for the orders you are unable to fulfill according to EPC policy requirements. As a result, you un-combine this particular order, and are able to ship directly to the customer. You are required to use Wish-approved confirmed delivery service to ship in this situation (note that you are not required to fulfill test EPC orders described above with confirmed delivery service).
To learn more about EPC, please visit this page or contact EPC customer service by logging into Wishpost.