Can I select product/SKU to join EPC service program?
Yes, merchant can use EPC OPT tool to set up product listings to receive EPC orders. Merchant can select product(PID only, not allow to select SKU) to join EPC service, only the effective selected product can get EPC orders.
What kind of goods can be shipped with EPC service?
As the EPC combine orders will be shipped to US with EUB and Wise Express, please refer to https://wishpost.wish.com/new-product-description-show for limitation description.
If the order is “price+shipping fee < $10” , will it be required to ship with confirmed delivery service?
Yes, it will.
For the un-combined order that is required to ship with confirmed delivery service, shall it follow the requirement in confirmed delivery policy?
How do I uncombine EPC orders?
Starting 8/19/2018 00:00(UTC), you can un-combine EPC orders in the Wish merchant platform through the “Actions” button for each order that you cannot fulfill according to the EPC policy requirements. The orders that are un-combined shall be fulfilled with confirmed delivery service which is accepted by Wish.
Will my store be automatically enrolled for EPC?
For all merchants who are eligible for EPC, we will set EPC product listing as 0 for the default, so there will be no EPC orders issued to these merchants. Merchants may opt in specific product listings for EPC at any time once their store is eligible for EPC.
Can I use EPC service to ship all my orders ?
EPC orders are generated by customer purchasing behavior, and the EPC-eligible orders will be tag as “combined order”. You can only use EPC service to ship orders with this tag.
Is there any benefit for product impression if I use EPC service?
Product impression allocation is relative to customer purchasing experience. EPC service generally improves the logistic experience for customer, which can help to your product’s performance.
If I have problem to fulfill an EPC order, can I direct ship the order to user?
There is an “un-combine” feature in the “Action” button following EPC order over Merchant dashboard. With this feature, you can un-combine this order, and it shall be shipped with confirmed delivery service.
Learn more here: