How to Ship Wish Express to Brazil

Merchants are now able to use expedited shipping to serve customers based in Brazil. Merchants who deliver Wish Express orders to Brazil are bound by all existing Wish Express Terms of Service. We put together the following Q&A to address some of your frequently asked questions about Wish Express Brazil:

What is the delivery timeline for Express-BR orders?

Brazil-bound Wish Express orders must be confirmed delivered by the shipping carrier within 10 working days from the order released date. Merchants therefore must fulfill orders with valid tracking numbers. For more information on tracking number policy, please see the Wish Express Terms of Service. Note that all Wish Express orders must be marked shipped within 5 working days days.

What shipping carriers can I use for Express-BR orders?

Currently, Express-BR orders must be fulfilled through one of these three qualified carriers: FedEx, TNT, and BrazilCorreios. An order must be confirmed delivered by one of these carriers in order to be eligible for payment.

Do I need to participate in all regions in Brazil if I enable Express-BR?

No. We understand the complexity of logistics in Brazil, so Express-BR currently allows disabling and enabling of subregions in Brazil that you cannot ship to within the required 10-working-day confirmed delivery timeline. You do not need to participate in all BR subregions in order to be part of Wish Express Brazil. Click here to learn more about how to enable / disable a subregion for Express-BR.

Can I set different subregion shipping prices?

Yes. Due to the diverging shipping costs across Brazil, merchants are able to set different shipping prices for Wish Express orders shipped to different subregions. Below is a list of available subregions in Brazil:

The subregion price can be set to max 3 times the country’s shipping price. All existing shipping price restrictions apply. Note that the above subregions are currently only available for Express-BR, and not available under Standard shipping option.

Can I edit the shipping price of a promoted Express-BR product?

Promoted product Wish Express Brazil subregion shipping price edits will be unlocked for one week from March 12, 2019 5PM Pacific Time to March 19, 2019 5PM Pacific Time. Disabling a promoted product subregion at any time, will not result in a $50 country disable fine.

How can I obtain customers’ CPF to fulfill orders?

To accommodate merchants shipping both Standard and Wish Express to Brazil-based customers and comply with invoice regulations in Brazil, Wish passes customers’ CPF information (if provided by the customers) onto merchants with Brazil-based operations or warehouse(s), so you have the necessary information to fulfill orders timely. Wish is working on updating the CPF collection so that more customers are able to provide it. If you need the CPF information to fulfill an order, but the customer did not provide it, please let your account manager know.

Merchants are able to view customer CPF using the following methods:

Manually

Navigate to Orders > Action Required and/or Orders > History dashboard, and locate an order you’re interested in and click on its Order Id. You’ll be directed to the “Order Details” page. Navigate to “Order Overview” section on this page, and you’ll see “Customer CPF” at the bottom of the Shipping Address field:

Alternatively, on the Orders > Action Required and/or Orders > History dashboard, you can navigate to the “Ship to” column of an order and click “View”. A “Shipping Address” modal will appear, and you’ll be able to view “Customer CPF” at the bottom of the modal:

Feed File

Also on the Orders > Action Required and/or Orders > History dashboard, click either Download Transactions or Export File button above the table, you’ll be able to find “CPF” column in the exported file.

API Retrieval

You will be able to view the Customer CPF in responses for the following API calls for retrieving orders:

/api/v2/order

/api/v2/order/get-fulfill

/api/v2/order/create-download-job

We’re excited for the opportunity to serve our merchants via Express-BR. If you have any other questions or feedback, please feel free to reach out to your account manager. You can always refer to the Wish Express Terms of Use and Wish Express FAQ for general information about Wish Express.