To improve customer experience on Wish and provide merchants the ability to upgrade to premium shipping carriers for free, certain orders created between May 6, 2019 00:00 UTC and August 4, 00:00 UTC will be included in the Premium Shipping Carrier Upgrade BETA program. We’ve created this FAQ to help merchants further understand the benefits and processes of this program.
1. I received a Premium Shipping Carrier Upgrade BETA order. What actions do I need to take?
If an order is included in the BETA program during the above-mentioned time period, merchants must ship the order through one of the following WishPost logistics channels:
- General cargo channel: Premium Carrier BETA general cargo (otype=7001-1)
- Special cargo channel: Premium Carrier BETA special cargo (otype=7002-1)
Special cargo channel should be used to ship packages that contain batteries and/or dangerous goods. Note that the above two WishPost channels may only be used to fulfill Premium Shipping Carrier Upgrade BETA orders, and will not support regular orders.
2. What are the pick-up carriers for these channels? How can I contact them?
The tables below contain details for all pick-up carriers for the Premium Shipping Carrier Upgrade BETA program, along with their contact information:
| 1. Pick-up Carriers for Premium Shipping Carrier Upgrade BETA | ||
| Country | General parcel | Special parcel |
| US | Wise | Sunyou |
| FR | Wise | Buylogic |
| DE | Wise | Buylogic |
| GB | CNE | Sunyou |
| ES | CNE | Buylogic |
| IT | UBI | Buylogic |
| Pick-up carrier | Pick-up area | Warehouse address | Contact number |
| Wise | 北京、上海、南京、无锡、常州、苏州、昆山、杭州、萧山地区、余杭地区、 义乌、金华、浦江、东阳、宁波、福州、莆田、泉州、厦门、深圳、东莞、广州、佛山、惠州 | 上海市宝山区共悦路419号一层 | Eric:13816792755 |
| CNE | 上海、义乌、苏州、杭州、广州、深圳、泉州、宁波 | 上海：上海市青浦区双联路398号6号楼1层 义乌：义乌市北苑何麻车一区15栋2单元1楼 苏州：苏州市平江区江星路660号 杭州：浙江省杭州余杭区崇贤街道龙口浜11号 广州：广州市白云区黄边南路二街15号102铺 深圳：深圳市龙岗区坂田街道光雅园工业区一区9号楼101 泉州：福建省泉州市清蒙开发区智泰路208号A栋1楼 宁波：宁波市江北区金山路228号2号楼二楼 |
1. Email: info@cneglobal.net 2. Phone: 400-021-5600 |
| Sunyou | 深圳、广州、东莞、佛山、惠州、中山、江门、珠海、上海、苏州、杭州、义乌、金华、温州、宁波、北京、福州、厦门、武汉、长沙 | 广东省深圳市龙岗区平湖街道嘉湖路1-22号 深圳市顺友物流有限公司 | 1.QQ：2850181462、2851530329、2851530315 2.Phone: |
| UBI | 上海市，浙江省，江苏省，广东省，北京市，福建省-泉州市 | 1.上海：上海市松江区沪松公路1251号B幢102室，联系电话17301825660，联系人：商珠骅 2.义乌：义乌市稠江街道阳光小区41幢1楼，联系电话：13429008120，联系人：小胡 3.深圳：深圳市宝安区福永街道怀德南路60号，联系电话：18123693121 ，联系人：洪瑶 4.广州：广州市白云区江夏东一路江夏第一经济工业区大舜楼一层 ，联系电话：13760719776 联系人：UBI操作 5.泉州：福建省泉州市丰泽区东海滨城鸿利达大街15-16号4号楼3楼，联系电话：（第六）工業大廈1座12樓B室，联系电话：852-25253080，联系人：黎小姐 |
1. QQ:3002979967, 2. Phone: 400-017-6662, 3. E-mail:ubics-dlc@gotoubi.com |
| Buylogic | 深圳、广州、上海、义乌及东莞部分地区（大朗，塘厦，清溪，凤岗） | 深圳：深圳市宝安区福永镇怀德南路58-60号； 广州：广州市白云区江夏东一路大舜楼一楼； 上海：上海市松江区沪松公路1251号B栋102室； 义乌：义乌阳光小区41栋 1-8号 |
0755-27776199 /400-772-1188 |
3. What is the shipping pricing for these two required channels?
Please log in to the WishPost account, and navigate to Payment Console > Download Pricing Card to view the pricing card for these two WishPost channels. During the Premium Shipping Carrier Upgrade BETA program, Wish will upgrade the service level for all affected orders. Wish will provide subsidized shipping rates for the upgrade; the new shipping costs for merchants will be similar to what they previously paid. Merchants must ship affected orders with the upgraded premium shipping carriers.
4. What do API/ERP partners need to do to prepare for this BETA program?
ERP partners should prepare to intake this new API field:
premiumcarrier_upgraded (This is True when it is a Premium Shipping Carrier Upgrade BETA order, and False when it is not.)
Impacted API endpoints are:
/api/v2/order
/api/v2/order/multi-get
/api/v2/order/get-fulfill
/api/v2/order/modify-tracking
/api/v2/order/change-shipping
5. What happens if merchants do not ship with the two required channels?
During Premium Shipping Carrier Upgrade BETA, merchants are required to select the two designated channels to ship affected orders. If Premium Shipping Carrier Upgrade BETA orders are not fulfilled with one of the two required channels, merchants may be subject to fines and/or penalties outlined in the Shipping from Mainland China - WishPost Only Policy.
If you have any questions, please contact WishPost online customer service.
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