To better understand and comply with Wish’s penalty policies, merchants are able to view all Wish penalties and related policies on a Penalty policies page, accessible via Help > Penalty policies on Merchant Dashboard.
The Penalty policies page outlines different penalty policies by type, effective date, penalty amount, and whether the penalty is disputable, so merchants gain an overall understanding of different penalty policies from Wish:
In addition, the page provides tooltips for merchants on what they can do to improve performance and avoid future penalties, as shown in the “Description” drop-down above. Tooltips for penalty amount details and dispute process are also available. Merchants are able to sort the table by penalty policy effective date.
We encourage merchants to read through the new Penalty policies page, check out different tooltips, and comply with all policies and terms.