To better understand and comply with Wish’s fines policies, merchants are able to view all Wish fines and related policies on a Fines policies page, accessible via Help > Fine policies on Merchant Dashboard.
The Fine policies page outlines different fine policies by type, effective date, fine amount, and whether the fine is disputable, so merchants gain an overall understanding of different fine policies from Wish:
In addition, the page provides tooltips for merchants on what they can do to improve performance and avoid future fines, as shown in the “Description” drop-down above. Tooltips for fine amount details and dispute process are also available. Merchants are able to sort the table by fine policy effective date.
We encourage merchants to read through the new Fines policies page, check out different tooltips, and comply with all policies and terms.