On the Account Balance page of the Merchant Dashboard, if you see the yellow “Withheld” flag and the message “Your payments are being withheld for the following reasons” right beneath the “Current Balance” tab, this means that your payments are not scheduled to be paid. To resolve or dispute payment withholdings to release withheld funds, please view all listed reasons as to why your payments are withheld.
The Account Balance page will list out detailed information for each payment withholding if you have any, including the reason and the date each withholding was created. If applicable, each payment withholding reason listed will link to the corresponding infraction page, display how long funds are going to be withheld, and state any merchant actions required for resolution.
If merchant actions are required to release the withheld payments, please take those actions in a timely manner so the withholding can be lifted, and your payments can be scheduled as quickly as possible. For example, if your payments are withheld due to an unpaid bill for using EPC, please be sure to address any outstanding bills on in your WishPost account.
Below is an example of what this might look like on the Merchant Dashboard Account > Account Balance page: