The Wish Returns Program supports merchants in reducing non-logistics-related refund rates and reclaim refunded products. Specifically, data has shown that merchants participating in the Wish Returns Program have 30% lower post-delivery refund rate than those not participating in the program.
Currently, merchants with a U.S. return address may enroll their products for domestic returns from U.S. customers. If a customer requests a refund based on one of the eligible reasons, the customer will be asked to return the product to the specified return address.
This article walks merchants through some commonly asked questions about the Wish Returns Program for the U.S. Merchants may read more information about the program overview here.
1. What information do I need to provide in order to enroll my products in the Wish Returns Program for the U.S.?
To enroll products into the Wish Returns Program for U.S. orders and returns, merchants must provide the following information:
- A U.S. return warehouse address
- Logistics information per product:
- Combined Length and Girth (L+2W+2H): ≤ 330cm (130in)
- Weight: ≤ 31kg (70lb)
Once products are enrolled for returns, U.S. customers who request refunds based on one of the eligible reasons (for example, quality-related issues) will be required to return the enrolled product to the merchant's U.S. return address before a refund is issued. Customers will use a prepaid return shipping label generated by Wish based on the product’s logistics information. The return shipping label fee will be deducted from the merchant’s account balance.
You can learn more about how to add logistics information for your products in this FAQ here.
2. What products are eligible for the Wish Returns Program for the U.S.?
Products with logistics information in Wish are eligible for the Wish Returns Program. For U.S. returns, merchants must have a return warehouse in the U.S. if they wish to receive returns from U.S.-based customers. Only products shipped to the U.S. will be returned to the U.S. warehouse when a refund is requested for an eligible reason.
3. How do I enable returns for my products?
Merchants may consult this FAQ article for a step-by-step walkthrough of enabling returns manually and via API.