The Wish Returns Program supports merchants in reducing non-logistics-related refund rates and reclaim refunded products. Specifically, data has shown that merchants participating in the Wish Returns Program have 30% lower post-delivery refund rate than those not participating in the program.
Currently, merchants with a valid Mexico return address may enroll their products for domestic returns from or Mexico-based customers, respectively. If a customer requests a refund based on one of the eligible reasons, the customer will be asked to return the product to the specified return address.
This article walks merchants through some commonly asked questions about the Wish Returns Program for Mexico. Merchants may read more information about the program overview here.
1. What information do I need to provide in order to enroll my products in the Wish Returns Program for Mexico?
To enroll products into the Wish Returns Program for Mexico orders and returns, merchants must provide the following information:
- A Mexico-based return warehouse address, phone number, and email address
- Logistics information per product:
- Volume (i.e., Length * Width * Height): ≤ 216 L (7,303 Oz)
- Length: ≤ 120cm (47in)
- Width: ≤ 120cm (47in)
- Height: ≤ 120cm (47in)
- Weight: ≤ 50kg (110lb)
Once products are enrolled for returns, MX customers who request refunds based on one of the eligible reasons (for example, quality-related issues) will be required to return the enrolled product to the merchant's MX return address before a refund is issued. Customers will use a prepaid return shipping label generated by Wish based on the product’s logistics information. The return shipping label fee will be deducted from the merchant’s account balance.
You can learn more about how to add logistics information for your products in this FAQ here.
2. What products are eligible for the Wish Returns Program for Mexico?
Products with logistics information in Wish are eligible for the Wish Returns Program. For Mexico returns, merchants must have a valid return warehouse in Mexico if they wish to receive returns from Mexico-based customers. Only products shipped to Mexico will be returned to the Mexico warehouse when a refund is requested for an eligible reason.
3. How do I enable returns for my products?
Merchants may consult this FAQ article for a step-by-step walkthrough of enabling returns manually and via API.