Currently, Wish occasionally receives “Cancelled” tracking status from WishPost for some orders shipped via WishPost. This status is received potentially due to merchants actively cancelling the orders directly in WishPost or due to logistics carrier challenges, resulting in the orders being cancelled.
To support merchants in properly managing these cancelled orders, we are implementing the following starting November 10, 2020 12:00AM UTC, applicable for orders released after this time:
If an order is shipped via WishPost with a confirmed fulfillment date first, but Wish receives a “Cancelled” tracking status from WishPost afterwards, the confirmed fulfillment date will be removed.
Note that select merchants may begin receiving re-released orders for fulfillment again after these orders are cancelled. We are working to expand this re-release functionality to more merchants and support merchants in timely fulfilling cancelled orders again with valid tracking information.
We will update this article further as we roll out more details of the above re-release solutions.