Smart Logistics Program overview (applicable to all destination countries supported)

Effective May 30, 2022, 10:00 AM Beijing Time, we will deprecate the Smart Logistics Program.

As such, merchants will no longer be able to place Smart Logistics Program orders in WishPost or via API, starting May 30, 2022, 10:00 AM Beijing Time.

Note that Smart Logistics Program orders placed and shipped (by either pick-up method or self-delivery method) before May 30, 2022, 10:00 AM Beijing Time will not be affected. However, for Smart Logistics Program orders that cannot be picked up by carriers or shipped by merchants before this time, we suggest that merchants cancel those shipping orders and leverage WishPost 3rd Party Logistics (3PL) channels for fulfillment.

We also strongly encourage merchants to make arrangements in advance to minimize logistics-related risks and avoid negative impacts on order fulfillment.

To help merchants address a variety of logistics challenges such as frequent pricing changes and poor logistics performance, WishPost launches the Smart Logistics Program as an additional logistics solution for merchants to consider for fulfilling drop-ship orders. The Smart Logistics Program offers merchants pick-up and international distribution services with tracking information. In addition, we constantly work with service providers to ensure the program provides stable logistics performance and cost-effective shipping prices.

As of July 1, 2021, this program supports Mainland China-originating orders directly drop shipped via WishPost (i.e. excluding EPC Blue, and Advanced Logistics Program orders) bound for Germany, Belgium, Great Britain, Spain, Switzerland, New Zealand, the Netherlands, Denmark, Portugal, France, Columbia, and Romania, and will continue to expand to other destination countries. All orders are also subject to Wish for Merchants Terms of Service as well as all Merchant Policies.

In addition, please note that merchants are not required to participate in this program, but it is one additional option available to merchants to consider for fulfilling drop-ship orders.

We have created this article to help merchants further understand the overview of the Smart Logistics Program and other general information applicable to all destination countries supported. For more details on each destination country supported by the program, please visit the links below:

1. Which WishPost logistics channels are part of the Smart Logistics Program?

Merchants have the option to choose the following WishPost logistics channels to fulfill their relevant orders bound for Germany, Belgium, Great Britain, Spain, Switzerland, New Zealand, the Netherlands, Denmark, and Portugal:

WishPost Smart Economy - General (otype: 5051-0)
WishPost Smart Economy - Special (otype: 5052-0)
WishPost Smart Standard - General (otype: 5054-1)
WishPost Smart Standard - Special (otype: 5055-1)

Note that for France-bound orders, only the WishPost Smart Standard - General (otype: 5054-1) channel will be available for merchants to select, starting February 26, 2021 10:00AM Beijing Time.

Merchants may utilize the WishPost Smart Economy - General and WishPost Smart Standard - General channels for their general products (i.e. non-electric products/non-electronics and products that are not of safety concerns, so liquid, powder, paste products etc. are not considered general products), and the WishPost Smart Economy - Special and WishPost Smart Standard - Special channels for their special products (see No. 8 below for special product types supported by the program). Merchants should accurately report the product types and choose the appropriate WishPost channels to fulfill; mismatch between the product type reported and the WishPost channel selected may result in packages being returned to the merchants.

To transmit product type via ERPs, ERPs should prepare to intake this new API field (note that this new API field is also applicable for all WishPost orders):

product_item_sensitivity_type

Please confirm whether the ERP you work with has intaken the above new API field.

The following API endpoints will be affected:

/api/v2/create_order

2. What are the pick-up carriers for these channels? How can I contact them?

The tables below contain details for the pick-up carriers for the Smart Logistics Program, along with their contact information:

Pick-up Carriers for Smart Logistics Program	Pick-up area	Contact Information
Yanwen	Please refer to this document for all Yanwen for pick-up areas.	Ms. Dong: 021-36031631/36031637
Wise	Shanghai, Nanjing, Wuxi, Changzhou, Suzhou, Kunshan, Hangzhou, Xiaoshan, Yuhang, Yiwu, Jinhua, Pujiang, Dongyang, Ningbo, Fuzhou, Putian, Quanzhou, Xiamen, Shenzhen, Dongguan, Guangzhou, Foshan, Huizhou	Wise Customer Service: 4008206207

Wise and Yanwen provide 72-hour pickup timeline guarantee (i.e. from order pickup scan to arriving at the Smart Logistics Program warehouse) for the order originating cities below:

Pickup carrier	Pickup originating city (72-hour timeline guaranteed)	Smart Logistics Program warehouse
Wise	Dongguan, Dongyang, Foshan, Fuzhou, Guangzhou, Hangzhou, Huizhou, Jinhua, Jinjiang, Kunshan, Nanjing, Ningbo, Putian, Pujiang, Quanzhou, Xiamen, Shanghai , Shenzhen, Suzhou, Wuxi, Yiwu, Zhongshan, Zhuhai	All East warehouses
Wise	Dongguan, Dongyang, Foshan, Fuzhou, Guangzhou, Hangzhou, Huizhou, Jinhua, Jinjiang, Kunshan, Nanjing, Ningbo, Putian, Pujiang, Quanzhou, Xiamen, Shanghai , Shenzhen, Suzhou, Wuxi, Yiwu, Zhongshan, Zhuhai	All South warehouses
Yanwen	Beijing, Fuzhou, Hangzhou, Hefei, Nanchang, Nanjing, Ningbo, Putian, Xiamen, Shanghai, Suzhou, Wenzhou, Wuxi, Yiwu, Nanyang, Quanzhou	All East warehouses
Yanwen	Beijing, Fuzhou, Hangzhou, Hefei, Nanchang, Nanjing, Ningbo, Putian, Xiamen, Shanghai, Suzhou, Wenzhou, Wuxi, Yiwu, Dongguan, Guangzhou, Shantou , Shenzhen, Zhongshan, Zhuhai	All South warehouses

Estimated pickup timeline per pickup carrier for the following originating cities are noted below:

Pickup carrier	Pickup originating city	Smart Logistics Program warehouse	Pickup timeline
Yanwen	Zhengzhou, Baodi	All East warehouses	80 hours
Yanwen	Chengdu, Dongguan, Guangzhou, Shantou, Shenzhen, Zhongshan, Zhuhai	All East warehouses	82 hours
Yanwen	Wuhan, Changsha, Chongqing	All East warehouses	90 hours
Yanwen	Zhengzhou	All South warehouses	76 hours
Yanwen	Chengdu, Quanzhou, Wuhan	All South warehouses	82 hours
Yanwen	Nanyang, Changsha, Chongqing	All South warehouses	90 hours
Yanwen	Baoding	All South warehouses	124 hours

3. How do I select Wish-supported pick-up carriers via ERP?

When choosing Wish-supported pick-up carriers via ERP, merchants may use WishPost API endpoint /api/v2/create_order to create Smart Logistics Program orders. When using this API endpoint, merchants may use the pickup_service parameter to select pick-up carriers. Regarding the pickup_service parameter, note that:

1). If you select “1” for doorpickup parameter (onsite pick-up), you are required to fill out 27-1 (Wise pick-up) or 42-0 (Yanwen pick-up) for pickup_service parameter;

2). If you select “0” for doorpickup parameter (self-delivery), you are not required to fill out additional information for pickup_service parameter.

3). If pickup_service parameter is not accurately filled out, order creation will fail, and merchants will be required to redo the order creation process with accurate information filled out.

4. What is the warehouse address that I should deliver affected orders to?

Your Smart Logistics Program orders may be delivered to one of the following warehouse locations:

Warehouse name

Warehouse address

Contact information

East Warehouse 4

East Warehouse 15

上海市宝山区锦乐路941弄150号3号楼

邮编：200941

邹顺阳 (phone number: 17717067374)

郭彪 (phone number: 15102147161)

East Warehouse 8

East Warehouse 17

上海市宝山区共悦路419号

邮编：201901

王硕 (phone number:

15655797167)

郭彪 (phone number: 15102147161)

East Warehouse 10

上海市宝山区共悦路419号

邮编：201901

郭彪
phone number: 15102147161

East Warehouse 6

East Warehouse 7

East Warehouse 14

East Warehouse 16

江苏省昆山市花桥镇花集路668号6号库2号门EPC仓

邮编：215332

郭强

phone number: 18914971260

East Warehouse 9

East Warehouse 11

浙江省义乌市北苑景二路23号（EPC）

邮编：322099

王柚良 (phone number: 13733922202)

杨西华 (phone number: 15857400111)

South Warehouse 3

South Warehouse 20

广东省广州市花都区花东镇花安东路机场北邮件处理中心主楼3层EPC处理中心

张兴明

phone number: 18898765034

South Warehouse 10

深圳市宝安区桥塘路37号红发工业城东门B栋三楼

李杰

phone number: 13392854376

South Warehouse 9

South Warehouse 16

广东省东莞市凤岗镇碧湖大道安和创新产业园101（万色速递）

邮编：523690

彭康 (phone number: 18123949665）

罗剑红 (phone number: 15828295744)

South Warehouse 12

South Warehouse 19

广东省东莞市凤岗镇雁田村长塘大道3巷1号出口易深莞地区处理中心七楼

邮编：523690

邹鉴文

phone number: 13640244526

East Warehouse 5

East Warehouse 13

上海市徐汇区百色路1218号

邮编： 200237

杨静怡

phone number: 021-54377133

South Warehouse 15

广东省东莞市大岭山镇连环路第一产业集团畔山物流园二楼燕文物流

邮编：523809

江泽浩

phone number: 13829795646

South Warehouse 6

South Warehouse 17

广东省东莞市东城同沙工业园东科路7号东莞国际邮件互换局C栋3楼

邮编：523120

李生

phone number: (0769)22251394

East Warehouse 18

上海市闵行区沪青平公路300号24B仓库

邮编: 200335

陈凌敏

Phone number: 13003253186

The correct warehouse address is also indicated as the “shipping address” in WishPost for the Smart Logistics Program orders.

5. Are there any special products that I should declare in WishPost?

Yes, merchants must correctly identify and declare special products in WishPost before shipping them to the Smart Logistics Program warehouse. The following is the special product currently supported by the Smart Logistics Program:

Supported special products	Standard	Example products
Products with built-in battery	exclude independent battery like power bank, pure battery, and products with battery not built-in (but external)	Mobile phones, remote controls, Bluetooth headsets, watches, mice etc.

Please note that the Smart Logistics Program currently only supports general products and the special products listed above. The program currently does not support all other product types.

In addition, please note that the Smart Logistics Program currently does not support products related to COVID-19, including the ones outlined here.

6. How is the HUB Program connected to the Smart Logistics Program?

Merchants may consider leveraging the HUB Program as their first-mile solution for their Smart Logistics Program orders to lower logistics costs and improve logistics efficiency. Please refer to this FAQ for details on how the HUB Program may benefit merchants shipping Smart Logistics Program orders.

If you have more questions about the Smart Logistics Program, please do not hesitate to contact WishPost Customer Service, and we will respond to you as soon as possible.

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