Payments & Refunds

Payment

• Payment Settings - FAQs
• How to locate the revenue share of an order
• When is my order eligible for payment?
• What should I do if my Account Balance page indicates that my payments are currently withheld?
• How Do I See When My Orders Will Be Paid?
• How Do I View My Payment History?

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Refunds

• How do I refund an order I already shipped?
• Order Cancellation Policy
• What happens if I shipped an order but it gets refunded?
• Refund Reasons
• Partial Refunds FAQ
• How do I report customer fraud?

Local Currency Feature

• CNY Local Currency Feature for Mainland China-Based Merchants
• JPY Local Currency Feature for Japan-based Merchants
• EUR Local Currency Feature for Europe-Based Merchants
• GBP Local Currency Feature for United Kingdom-Based Merchants
• CAD Local Currency Feature for Canada-Based Merchants
• MXN Local Currency Feature for Mexico-Based Merchants

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