Programa de transportistas por niveles (Guía de envíos).

¿Qué es la guía de envíos?

The Routing Guide is a Tiered Carrier Program designed to help merchants choose the best carriers for shipments to be successful on Wish! As a merchant on Wish, it is recommended to use the best carriers to ship orders in order to be able to save money from having lower refund rates and also enjoy a boost in product impressions!

Resumen 

Este modelo categoriza los transportistas calificados en 4 niveles, excepto para el nivel 1, todos los demás niveles tienen una lista de transportistas sobre la base de su rendimiento en los envíos.

Nivel 1 (Wish Express): Solo los pedidos de Wish Express que cumplen con los requisitos de envío son elegibles para recibir los beneficios de nivel 1.
Nivel 2: ¡Transportistas confiables con tasas de entrega rápidas y tasas de reembolso de envío bajas!
Nivel 3: Los transportistas que tienen tasas de reembolso de envío relativamente altas y tasas de entrega bajas.
Nivel 4: Transportistas que tienen bajo rendimiento de envío con tasas de reembolso extremadamente altas y tasas de entrega extremadamente bajas.

¡Te recomendamos enfáticamente que elijas transportistas de los niveles superiores para los envíos! 

Ten en cuenta: La lista de transportistas en cada nivel está sujeta a cambios según nuestro criterio. ¡Ten la seguridad de que supervisamos su desempeño con regularidad y de que queremos proporcionar a los comerciantes las mejores recomendaciones!

Benefits of Tiers 

Beneficios	Nivel 1	Nivel 2	Nivel 3	Nivel 4
Eligible for payments faster	Sí	Sí	Sí	Sí
Elegible para los beneficios de Wish Express	Sí	No	No	No
Eligible for All-star Shipper badge	Sí	Sí	No	No
Aumento de las impresiones	Sí	Sí	No	No

Glossary of Benefits

1. Eligible for payments faster

Orders are eligible for payment sooner! Note that per Merchant Policy 9.2.2:

• An order is eligible for payment as soon as the tracking carrier confirms the order as delivered or, if the order is not subject to the Merchant Policy 5.4 - Confirmed Delivery Policy, 5 calendar days after the customer confirms delivery if the order is confirmed fulfilled by a tracking carrier within 30 calendar days from the order released time.
• Orders are also eligible for payment faster depending on the tier of the carrier used to ship the order:
• Tier 1: as soon as tracking carrier confirms Wish Express order as delivered or 45 days after the order was confirmed fulfilled by the carrier.
• Tier 2: 45 calendar days after order was confirmed fulfilled with a Tier 2 carrier
• Tier 3: 75 calendar days after order was confirmed fulfilled with a Tier 3 carrier
• Tier 4: 90 calendar days after order was confirmed fulfilled with a Tier 4 carrier
• If an order is shipped with a carrier not listed in the Routing Guide and is not confirmed delivered, it is eligible for payment 90 calendar days after the order was confirmed fulfilled by the carrier.

Haz clic aquí para ver la lista de transportistas por nivel.

Please note that starting December 12, 2019 12:00AM UTC, WishPost logistics channels previously categorized as Tier 4 carriers or not included in the Routing Guide have been upgraded to Tier 3.

As such, all orders released on or after December 12, 2019 12:00AM UTC and shipped via the upgraded WishPost channels will become eligible for payment 75 calendar days after the orders were confirmed fulfilled by the corresponding shipping carriers associated with the WishPost channels.

Note that the tiers for all WishPost channels previously categorized as Tier 1 or Tier 2 will remain unchanged after this time. As mentioned above, please check here after December 12, 2019 12:00AM UTC to see the most updated list of carriers per tier.

For more information, please review the FAQ article titled When Is My Order Eligible For Payment?

Nota:

• An order is confirmed fulfilled when the tracking carrier confirms shipment (package receives its first tracking scan).
• An order is confirmed delivered when either the tracking carrier confirms delivery or the customer confirms delivery.

2. Eligible for Wish Express benefits 

¡Los productos Wish Express reciben un distintivo de Wish Express y esos productos tendrán un aumento automático en las impresiones de productos!

To learn more about Wish Express, please see Wish Express FAQ. To sign up for Wish Express, please review the Wish Express Sign Up Flow.

3. Eligible for All-star Shipper Badge 

Products consistently shipped with carriers from Tier 1 and Tier 2 will receive a shiny All-star Shipper badge, visible to your customers on the Wish app and wish.com. Shipping orders with good carriers improve customer experience and boost impressions, thus increasing the probability of sales of products.

Examples for Payment Eligibility

Merchant A’s payment dates are the 1st and 15th of every month. 

Example 1: Tier 2, Order eligible for payment faster

1. El comerciante envía con un transportista de nivel 2 el 1/11.
2. The order was confirmed fulfilled by the carrier on 11/3.
3. Ni el transportista ni el cliente pueden confirmar la entrega.
4. The order becomes eligible for payment on 12/18 (45 calendar days after the order was confirmed fulfilled with respect to Tier 2).
5. El comerciante recibirá el pago en la próxima fecha de pago, el 1/1.

Example 2: Carrier not listed in Routing Guide, confirms shipment.

1. El comerciante envía un pedido el 1/11 con un transportista que no figura en la Guía de envíos.
2. The order was confirmed fulfilled by the carrier on 11/10.
3. El pedido no es confirmado como entregado por el transportista ni por el cliente.
4. The order becomes eligible for payment on 2/8 (90 calendar days after it was confirmed fulfilled by the carrier).
5. El comerciante recibirá el pago por este pedido en la próxima fecha de pago, el 15/2.

Example 3: Tier 1, Carrier Confirmed Delivery

1. El comerciante envía un pedido de Wish Express (nivel 1 por defecto) el 12/10.
2. The order was confirmed fulfilled by the carrier on 10/13.
3. The carrier confirms delivery on 10/16 (3 calendar days after the order was confirmed fulfilled).
4. El pedido es elegible para el pago el 16/10.
5. El comerciante recibirá el pago por este pedido en la próxima fecha de pago, el 1/11.

Example 4: Tier 4, Order eligible for payment faster

1. El comerciante envía con un transportista de nivel 4 el 1/11.
2. The order was confirmed fulfilled by the carrier on 11/5.
3. El pedido no es confirmado como entregado por el transportista ni por el cliente.
4. The order becomes eligible for payment on 2/4 (90 calendar days after the order was confirmed fulfilled with respect to Tier 4).
5. El comerciante recibirá el pago por este pedido en el próximo ciclo de pago, el 15/2.

Example 5: Tier 3, Order eligible for payment faster

1. El comerciante envía con un transportista de nivel 3 el 1/11.
2. The order is confirmed fulfilled by the carrier on 11/3.
3. Ni el transportista ni el cliente pueden confirmar la entrega.
4. The order becomes eligible for payment on 1/17 (75 calendar days after the order was confirmed fulfilled with respect to Tier 3).
5. El comerciante recibirá el pago en el ciclo de pago del 1/2.

Frequently Asked Questions:

Where can I find the list of carriers in each tier?

Carriers are categorized into different tiers. Tier 1 is only specific for Wish Express orders, however, carriers are categorized into Tiers 2, 3, and 4 based on shipping performance.

Revisa la lista aquí: Guía de envíos.

Ten en cuenta: La lista de transportistas en cada nivel está sujeta a cambios según nuestro criterio. ¡Ten la seguridad de que supervisamos su desempeño con regularidad y de que queremos proporcionar a los comerciantes las mejores recomendaciones! 

How do I enroll in the Tiered Carrier Program?

You don’t have to! All merchants have access and visibility into the Tiered Carrier Program. When you ship orders, you are automatically eligible for the benefits of the top tiers with respect to the carriers you use for shipments.

When do I see Tier badge and information on the Order Payment modal?

Solo podrás ver el distintivo de nivel y la información cuando se cumplan las siguientes condiciones para tu pedido:

• The order was shipped with a qualified shipping carrier and was confirmed fulfilled by the carrier.
• El pedido está incluido en la Guía de envíos (país de origen a país de destino).

Este es un ejemplo para cuando se cumplen todas las condiciones y se refleja el distintivo de nivel:

However, the example below has no Tier badge because the order is not yet confirmed fulfilled by the carrier.

¿Qué es la política de pago del comerciante?

Please consult Merchant Policy 9.2.2 - Order Payment Eligibility here.

¿Qué sucede cuando cambio de un transportista de un nivel de bajo desempeño a uno de un nivel superior para mis envíos? 

¡Eso sería ideal! El objetivo del programa de transportistas por nivel es ayudar a los comerciantes a asociarse con los transportistas adecuados para enviar los pedidos, a fin de proporcionar una buena experiencia al cliente y mejorar su desempeño de envío.

Consistently shipping with the top tier carriers will earn you an All-star Shipper badge. This will lead to a boost in impressions, thus increasing the probability of higher sales.

¿Qué sucede cuando cambio de un transportista de un nivel superior a uno de un nivel de bajo desempeño para mis envíos?

If a merchant has an All-star Shipper badge for consistently shipping with a carrier from the top tier, and they switch to a low-performing tier for the next few shipments, then they risk losing their All-star Shipper badge.

In order to be eligible for the All-star Shipper badge again, please consistently ship with a Tier 2 carrier for non-Wish Express orders.