계층화된 운송사 프로그램 (라우팅 가이드)

라우팅 가이드란 무엇입니까?

The Routing Guide is a Tiered Carrier Program designed to help merchants choose the best carriers for shipments to be successful on Wish! As a merchant on Wish, it is recommended to use the best carriers to ship orders in order to be able to save money from having lower refund rates and also enjoy a boost in product impressions!

개요 

이 모델은 적격 운송사들을 4개의 계층으로 분류합니다. 계층 1을 제외하고, 다른 모든 계층에는 운송 실적을 기준으로 한 운송 업체 목록이 있습니다.

계층 1 (Wish 익스프레스): 배송 요구사항을 충족시키는 Wish 익스프레스 주문만이 계층 1의 혜택을 누릴 수 있습니다.
계층 2: 빠른 배송 비율 및 낮은 배송 환불 비율을 가진 신뢰할 수 있는 운송사!
계층 3: 상대적으로 높은 배송 환불 비율 및 낮은 배송 비율을 가진 운송사.
계층 4: 낮은 배송 실적과 함께 극히 높은 배송 환불 비율 및 극히 낮은 배송 비율을 가진 운송사.

배송을 위해 상위 운송 업체를 선택하는 것이 좋습니다! 

참고사항: 각 계층의 운송 업체 목록은 당사의 재량에 따라 변경될 수 있습니다. 당사는 정기적으로 운송 업체들의 실적을 모니터링하고, 판매자들에게 최고의 운송사들을 권장할 수 있도록 최선을 다하고 있습니다!

Benefits of Tiers 

혜택	계층 1	계층 2	계층 3	계층 4
Eligible for payments faster	예	예	예	예
Wish 익스프레스 혜택을 받을 수 있음	예	아니요	아니요	아니요
Eligible for All-star Shipper badge	예	예	아니요	아니요
더 많은 감정(조회 수)을 받을 수 있음	예	예	아니요	아니요

Glossary of Benefits

1. Eligible for payments faster

Orders are eligible for payment sooner! Note that per Merchant Policy 9.2.2:

• An order is eligible for payment as soon as the tracking carrier confirms the order as delivered or, if the order is not subject to the Merchant Policy 5.4 - Confirmed Delivery Policy, 5 calendar days after the customer confirms delivery if the order is confirmed fulfilled by a tracking carrier within 30 calendar days from the order released time.
• Orders are also eligible for payment faster depending on the tier of the carrier used to ship the order:
• Tier 1: as soon as tracking carrier confirms Wish Express order as delivered or 45 days after the order was confirmed fulfilled by the carrier.
• Tier 2: 45 calendar days after order was confirmed fulfilled with a Tier 2 carrier
• Tier 3: 75 calendar days after order was confirmed fulfilled with a Tier 3 carrier
• Tier 4: 90 calendar days after order was confirmed fulfilled with a Tier 4 carrier
• If an order is shipped with a carrier not listed in the Routing Guide and is not confirmed delivered, it is eligible for payment 90 calendar days after the order was confirmed fulfilled by the carrier.

계층별 운송사 목록을 확인하려면 여기를 클릭하십시오.

Please note that starting December 12, 2019 12:00AM UTC, WishPost logistics channels previously categorized as Tier 4 carriers or not included in the Routing Guide have been upgraded to Tier 3.

As such, all orders released on or after December 12, 2019 12:00AM UTC and shipped via the upgraded WishPost channels will become eligible for payment 75 calendar days after the orders were confirmed fulfilled by the corresponding shipping carriers associated with the WishPost channels.

Note that the tiers for all WishPost channels previously categorized as Tier 1 or Tier 2 will remain unchanged after this time. As mentioned above, please check here after December 12, 2019 12:00AM UTC to see the most updated list of carriers per tier.

For more information, please review the FAQ article titled When Is My Order Eligible For Payment?

참고:

• An order is confirmed fulfilled when the tracking carrier confirms shipment (package receives its first tracking scan).
• An order is confirmed delivered when either the tracking carrier confirms delivery or the customer confirms delivery.

2. Eligible for Wish Express benefits 

Wish 익스프레스 제품은 Wish 익스프레스 배지를 받게 되며, 해당 제품들은 자동적으로 더 많은 제품 감정(조회 수)들을 받게 됩니다!

To learn more about Wish Express, please see Wish Express FAQ. To sign up for Wish Express, please review the Wish Express Sign Up Flow.

3. Eligible for All-star Shipper Badge 

Products consistently shipped with carriers from Tier 1 and Tier 2 will receive a shiny All-star Shipper badge, visible to your customers on the Wish app and wish.com. Shipping orders with good carriers improve customer experience and boost impressions, thus increasing the probability of sales of products.

Examples for Payment Eligibility

Merchant A’s payment dates are the 1st and 15th of every month. 

Example 1: Tier 2, Order eligible for payment faster

1. 판매자는 계층 2 운송사를 사용하여 11월 1일에 주문을 배송하였습니다.
2. The order was confirmed fulfilled by the carrier on 11/3.
3. 운송사 또는 고객에 의해 물품이 도착했는지 확인이 불가합니다.
4. The order becomes eligible for payment on 12/18 (45 calendar days after the order was confirmed fulfilled with respect to Tier 2).
5. 판매자는 다음 지불 날짜인 1월 1일에 지불을 받게 됩니다.

Example 2: Carrier not listed in Routing Guide, confirms shipment.

1. 판매자는 라우팅 가이드에 나열되지 않은 운송사를 사용하여 11월 1일에 주문을 배송하였습니다.
2. The order was confirmed fulfilled by the carrier on 11/10.
3. 운송사 또는 고객에 의해 물품이 도착했는지 확인이 불가합니다.
4. The order becomes eligible for payment on 2/8 (90 calendar days after it was confirmed fulfilled by the carrier).
5. 판매자는 다음 지불 날짜인 2월 15일에 이 주문에 대한 지불을 받게 됩니다.

Example 3: Tier 1, Carrier Confirmed Delivery

1. 판매자는 10월 12일에 Wish 익스프레스 주문(기본적으로 계층 1)을 배송하였습니다.
2. The order was confirmed fulfilled by the carrier on 10/13.
3. The carrier confirms delivery on 10/16 (3 calendar days after the order was confirmed fulfilled).
4. 주문은 10월 16일에 지불이 가능한 상태가 됩니다.
5. 판매자는 다음 지불 날짜인 11월 1일에 이 주문에 대한 지불을 받게 됩니다.

Example 4: Tier 4, Order eligible for payment faster

1. 판매자는 계층 4 운송사를 사용하여 11월 1일에 주문을 배송하였습니다.
2. The order was confirmed fulfilled by the carrier on 11/5.
3. 운송사 또는 고객에 의해 물품이 도착했는지 확인이 되지 않습니다.
4. The order becomes eligible for payment on 2/4 (90 calendar days after the order was confirmed fulfilled with respect to Tier 4).
5. 판매자는 다음 지불 날짜인 2월 15일에 해당 주문에 대해 지불을 받게 됩니다.

Example 5: Tier 3, Order eligible for payment faster

1. 판매자는 계층 3 운송사를 사용하여 11월 1일에 주문을 배송하였습니다.
2. The order is confirmed fulfilled by the carrier on 11/3.
3. 운송사 또는 고객에 의해 물품이 도착했는지 확인이 불가합니다.
4. The order becomes eligible for payment on 1/17 (75 calendar days after the order was confirmed fulfilled with respect to Tier 3).
5. 판매자는 다음 지불 날짜인 2월 1일에 지불을 받게 됩니다.

Frequently Asked Questions:

Where can I find the list of carriers in each tier?

Carriers are categorized into different tiers. Tier 1 is only specific for Wish Express orders, however, carriers are categorized into Tiers 2, 3, and 4 based on shipping performance.

다음에서 목록을 검토하십시오: 라우팅 가이드.

참고 사항: 각 계층의 운송 업체 목록은 당사의 재량에 따라 변경될 수 있습니다. 당사는 정기적으로 운송 업체들의 실적을 모니터링하고, 판매자들에게 최고의 운송사들을 권장할 수 있도록 최선을 다하고 있습니다! 

How do I enroll in the Tiered Carrier Program?

You don’t have to! All merchants have access and visibility into the Tiered Carrier Program. When you ship orders, you are automatically eligible for the benefits of the top tiers with respect to the carriers you use for shipments.

When do I see Tier badge and information on the Order Payment modal?

귀하의 주문이 다음 조건들을 만족시킬 때만 계층 배지 및 정보를 확인할 수 있습니다.

• The order was shipped with a qualified shipping carrier and was confirmed fulfilled by the carrier.
• 주문이 라우팅 가이드(출발 국가에서 도착 국가까지)에 포함됩니다.

다음은 모든 조건들이 충족되고 계층 배지가 반영된 경우의 예입니다:

However, the example below has no Tier badge because the order is not yet confirmed fulfilled by the carrier.

판매자 지불 정책이란 무엇입니까?

Please consult Merchant Policy 9.2.2 - Order Payment Eligibility here.

실적이 낮은 계층에서 실적이 높은 계층으로 전환할 경우 어떻게 됩니까? 

이상적입니다! 계층화된 운송사 프로그램의 목표는 판매자들이 주문 배송에 대하여 적합한 운송 업체와 협력하여 고객 만족도를 높이고 배송 실적을 개선하는 것입니다.

Consistently shipping with the top tier carriers will earn you an All-star Shipper badge. This will lead to a boost in impressions, thus increasing the probability of higher sales.

상위 계층에서 실적이 낮은 계층으로 전환할 경우 어떻게 됩니까?

If a merchant has an All-star Shipper badge for consistently shipping with a carrier from the top tier, and they switch to a low-performing tier for the next few shipments, then they risk losing their All-star Shipper badge.

In order to be eligible for the All-star Shipper badge again, please consistently ship with a Tier 2 carrier for non-Wish Express orders.