O que é o guia de roteamento?
The Routing Guide is a Tiered Carrier Program designed to help merchants choose the best carriers for shipments to be successful on Wish! As a merchant on Wish, it is recommended to use the best carriers to ship orders in order to be able to save money from having lower refund rates and also enjoy a boost in product impressions!
Visão geral
Esse modelo categoriza as transportadoras qualificadas em 4 camadas — exceto para o Nível 1, todos os outros níveis têm uma lista de transportadoras com base em seu desempenho de envio.
Nível 1 (Wish Express): somente pedidos Wish Express que atendam aos requisitos de entrega são elegíveis para benefícios de Nível 1.
Nível 2: transportadoras confiáveis com taxas de entrega rápidas e taxas de reembolso de envio baixas!
Nível 3: transportadoras que têm taxas de reembolso de envio relativamente altas e taxas de entrega baixas.
Nível 4: transportadoras que têm baixo desempenho de envio com taxas de reembolso de envio extremamente altas e taxas de entrega extremamente baixas.
É altamente recomendável escolher transportadoras com níveis hierárquicos mais altos para as remessas!
Observação: a lista de transportadoras em cada nível está sujeita a alterações a nosso critério. Tenha certeza de que monitoramos seu desempenho regularmente e queremos fornecer aos comerciantes as melhores recomendações!
Benefits of Tiers
Benefícios |
Nível 1 |
Nível 2 |
Nível 3 |
Nível 4 |
Eligible for payments faster |
Sim |
Sim |
Sim |
Sim |
Elegível para benefícios do Wish Express |
Sim |
Não |
Não |
Não |
Eligible for All-star Shipper badge |
Sim |
Sim |
Não |
Não |
Aumentar as impressões |
Sim |
Sim |
Não |
Não |
Glossary of Benefits
1. Eligible for payments faster
Orders are eligible for payment sooner! Note that per Merchant Policy 9.2.2:
- An order is eligible for payment as soon as the tracking carrier confirms the order as delivered or, if the order is not subject to the Merchant Policy 5.4 - Confirmed Delivery Policy, 5 calendar days after the customer confirms delivery if the order is confirmed fulfilled by a tracking carrier within 30 calendar days from the order released time.
- Orders are also eligible for payment faster depending on the tier of the carrier used to ship the order:
- Tier 1: as soon as tracking carrier confirms Wish Express order as delivered or 45 days after the order was confirmed fulfilled by the carrier.
- Tier 2: 45 calendar days after order was confirmed fulfilled with a Tier 2 carrier
- Tier 3: 75 calendar days after order was confirmed fulfilled with a Tier 3 carrier
- Tier 4: 90 calendar days after order was confirmed fulfilled with a Tier 4 carrier
- If an order is shipped with a carrier not listed in the Routing Guide and is not confirmed delivered, it is eligible for payment 90 calendar days after the order was confirmed fulfilled by the carrier.
Clique aqui para ver a lista de transportadoras por nível.
Please note that starting December 12, 2019 12:00AM UTC, WishPost logistics channels previously categorized as Tier 4 carriers or not included in the Routing Guide have been upgraded to Tier 3.
As such, all orders released on or after December 12, 2019 12:00AM UTC and shipped via the upgraded WishPost channels will become eligible for payment 75 calendar days after the orders were confirmed fulfilled by the corresponding shipping carriers associated with the WishPost channels.
Note that the tiers for all WishPost channels previously categorized as Tier 1 or Tier 2 will remain unchanged after this time. As mentioned above, please check here after December 12, 2019 12:00AM UTC to see the most updated list of carriers per tier.
For more information, please review the FAQ article titled When Is My Order Eligible For Payment?
Atenção:
- An order is confirmed fulfilled when the tracking carrier confirms shipment (package receives its first tracking scan).
- An order is confirmed delivered when either the tracking carrier confirms delivery or the customer confirms delivery.
2. Eligible for Wish Express benefits
Os produtos do Wish Express recebem um selo Wish Express, obtendo automaticamente um impulso nas impressões!
To learn more about Wish Express, please see Wish Express FAQ. To sign up for Wish Express, please review the Wish Express Sign Up Flow.
3. Eligible for All-star Shipper Badge
Products consistently shipped with carriers from Tier 1 and Tier 2 will receive a shiny All-star Shipper badge, visible to your customers on the Wish app and wish.com. Shipping orders with good carriers improve customer experience and boost impressions, thus increasing the probability of sales of products.
Examples for Payment Eligibility
Merchant A’s payment dates are the 1st and 15th of every month.
Example 1: Tier 2, Order eligible for payment faster
- O comerciante envia com uma transportadora de nível 2 em 11/1.
- The order was confirmed fulfilled by the carrier on 11/3.
- Nem a transportadora nem o cliente podem confirmar a entrega.
- The order becomes eligible for payment on 12/18 (45 calendar days after the order was confirmed fulfilled with respect to Tier 2).
- O comerciante será pago na próxima data de pagamento 1/1.
Example 2: Carrier not listed in Routing Guide, confirms shipment.
- O comerciante envia um pedido em 11/1 com uma transportadora não listada no Guia de Roteamento.
- The order was confirmed fulfilled by the carrier on 11/10.
- O pedido não é confirmado entregue pela transportadora ou cliente.
- The order becomes eligible for payment on 2/8 (90 calendar days after it was confirmed fulfilled by the carrier).
- O comerciante será pago por este pedido na próxima data de pagamento, 15/2.
Example 3: Tier 1, Carrier Confirmed Delivery
- O comerciante envia um pedido da Wish Express (nível 1 por padrão) em 12/10.
- The order was confirmed fulfilled by the carrier on 10/13.
- The carrier confirms delivery on 10/16 (3 calendar days after the order was confirmed fulfilled).
- O pedido é elegível para pagamento em 16/10.
- O comerciante será pago por este pedido na próxima data de pagamento, 1/11.
Example 4: Tier 4, Order eligible for payment faster
- O comerciante envia com uma transportadora de nível 4 em 1/11.
- The order was confirmed fulfilled by the carrier on 11/5.
- O pedido não é confirmado entregue pela transportadora ou pelo cliente.
- The order becomes eligible for payment on 2/4 (90 calendar days after the order was confirmed fulfilled with respect to Tier 4).
- O comerciante será pago por este pedido no próximo ciclo de pagamento em 15/2.
Example 5: Tier 3, Order eligible for payment faster
- O comerciante envia com uma transportadora de nível 4 em 1/11.
- The order is confirmed fulfilled by the carrier on 11/3.
- Nem a transportadora nem o cliente é capaz de confirmar a entrega.
- The order becomes eligible for payment on 1/17 (75 calendar days after the order was confirmed fulfilled with respect to Tier 3).
- O comerciante será pago neste ciclo de pagamento 1/2.
Frequently Asked Questions:
Where can I find the list of carriers in each tier?
Carriers are categorized into different tiers. Tier 1 is only specific for Wish Express orders, however, carriers are categorized into Tiers 2, 3, and 4 based on shipping performance.
Revise a lista aqui: Guia de roteamento.
Observação: a lista de transportadoras em cada nível está sujeita a alterações a nosso critério. Tenha certeza de que monitoramos seu desempenho regularmente e queremos fornecer as melhores recomendações a você!
How do I enroll in the Tiered Carrier Program?
You don’t have to! All merchants have access and visibility into the Tiered Carrier Program. When you ship orders, you are automatically eligible for the benefits of the top tiers with respect to the carriers you use for shipments.
When do I see Tier badge and information on the Order Payment modal?
Você só poderá ver o selo e as informações de Nível quando as seguintes condições forem atendidas para o seu pedido:
- The order was shipped with a qualified shipping carrier and was confirmed fulfilled by the carrier.
- O pedido está dentro do Guia de Roteamento (País de Origem para País de Destino).
Este é um exemplo de quando todas as condições são atendidas e o selo de Nível é refletido:
However, the example below has no Tier badge because the order is not yet confirmed fulfilled by the carrier.
Qual é a política de pagamentos do comerciante?
Please consult Merchant Policy 9.2.2 - Order Payment Eligibility here.
O que acontece quando mudo de um nível de baixo desempenho para um nível de alto desempenho em minhas entregas?
Isso seria o ideal! O objetivo do Programa Hierárquico de Transporte é ajudar os comerciantes a fazer parcerias com as transportadoras certas para enviar pedidos, a fim de proporcionar uma boa experiência ao cliente e também melhorar o desempenho do frete.
Consistently shipping with the top tier carriers will earn you an All-star Shipper badge. This will lead to a boost in impressions, thus increasing the probability of higher sales.
O que acontece quando mudo minhas remessas de um nível superior para um nível de baixo desempenho?
If a merchant has an All-star Shipper badge for consistently shipping with a carrier from the top tier, and they switch to a low-performing tier for the next few shipments, then they risk losing their All-star Shipper badge.
In order to be eligible for the All-star Shipper badge again, please consistently ship with a Tier 2 carrier for non-Wish Express orders.
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