What’s the cost of using FBW?
Fee details can be found by logging into your merchant account and clicking on FBW → Fees and Payment. Shipping fees are charged by the warehouse after weighing package(s).
You can view the cost details by logging into your merchant dashboard and clicking on FBW → View Fees. The system will automatically deduct occurred charges every billing cycle from your account balance.
Do you have an FBW API?
Not yet. At this moment, if you need to operate FBW, you will have to log into the Wish merchant dashboard where you can make modifications.
商户应优先选择以往在 Wish 上热销的产品。FBW 将通过增加产品供应量和缩短妥投时间来吸引更多用户。在全球范围内具有广泛吸引力，且不受季节趋势影响的产品也是加入 FBW 的理想选择。基于历史销售数据，我们建议加入 FBW 的每个 SKU 库存为20-100个。
FBW EU currently only accepts items less than 2kg. Please use your own discretion and avoid shipping big, bulky items to the warehouse. It doesn’t hurt to ship more units to the warehouse if you are confident that the inventory is going to move quickly. Keep in mind that the free storage period of the warehouse is only 90 days. After 90 days time, you will be responsible for any storage cost.
How should I ship my products to the EU warehouse?
Merchants located in China must utilize SF Express, a logistics service provider, which will collect packages from you and ship them to the Wish EU warehouse. Merchants located in the U.S. must email SF Express at firstname.lastname@example.org to schedule package pick-ups for shipments to the Wish FBW EU warehouse.
What should I do if there is a discrepancy between the inventory I sent to the warehouse and the SKUs and quantity recorded in the Wish merchant dashboard?
收到货物后，FBW EU 团队需要48小时的时间来登记库存。如果您认为您配送的库存与入库库存存在差异，您可以联系 Wish，我们将与仓库一起处理。
Please ship products in a timely manner to the warehouse (we suggest no more than 6 days after you create a shipping plan). After you ship products, make sure you click “Ship to warehouse” to complete your shipping plan.
在哪里查看我的 FBW 配送计划？
To view your Active FBW Shipping Plans, you can navigate to the FBW Menu and click on the ‘Action Required’ option to review the shipping plans created.
Under Action column you can review the shipping details or duplicate an existing shipping plan. To view Cancelled, Expired or Completed FBW Shipping Plans, navigate to the History option from the FBW Menu.
Any refund disputes should be filed by the merchant, and will be processed by a Wish representative promptly. Merchants will be responsible for non-logistics-related refunds, such as product quality and product functionality. Merchants are not responsible for logistics-related refunds on orders fulfilled by FBW.
When will I be paid for my FBW (Fulfillment by Wish) orders?
After August 21, 2018, FBW orders will be eligible for payment 48 hours following the marked shipped date.