Wish closely monitors the list of accepted shipping carriers. Merchants are advised to select the appropriate and accepted shipping carriers and service levels when fulfilling orders. Merchant stores detected to violate these shipping policies will be subject to penalties, payment withholding, and/or possible suspension in the future.
Based on Merchant Policy 5.8, if an order has been found to be shipped from Mainland China and was shipped with a carrier other than WishPost, the merchant will be penalized $100 per violating order.
Through WishPost, merchants will have the opportunity to select high performing shipping services for all Wish orders originating from Mainland China. This will result in better logistics, positive customer experiences, and overall merchant success on the Wish Platform.
If you have questions on how to better utilize WishPost, please contact your Account Manager located on the Merchant Dashboard homepage.
Orders originating from outside of Mainland China can continue to be shipped with Accepted Shipping Carriers as seen here (see below for additional carrier requirements applicable to certain orders removed from the Advanced Logistics Program by merchants and shipped from warehouses outside of Mainland China).
A related case also outlined in the Merchant Policy 5.8 is that merchants may remove certain orders from the Advanced Logistics Program and ship these orders from warehouses outside of Mainland China to ensure faster delivery time. These types of orders should be fulfilled with a Confirmed Delivery Carrier. As such, merchants must also comply with the confirmed delivery timeline requirements outlined in Merchant Policy 5.4 and Merchant Policy 7.5 for these orders.
目前，仅芬兰和美国路向的 A+ 物流计划订单可解绑，且解绑后可从中国大陆地区以外的仓库发货。
此外，除了“从中国大陆以外发货”这个原因之外，商户还可以基于其他符合规定的原因解绑美国路向的 A+ 物流计划订单。对于因其他原因解绑的订单，由于这些订单仍从中国大陆地区发货，因此必须使用 WishPost 履行。但是，商户可以根据所解绑的订单是否受确认妥投政策约束来选择合适的 WishPost 物流渠道。具体来说，
- 如果订单受确认妥投政策约束，则商户必须使用 WishPost 来履行订单，并选择提供尾程物流跟踪信息（即确认妥投信息）的适当 WishPost 物流渠道和服务等级；
- 如果订单不受确认妥投政策约束，则商户可以自由选择任何 WishPost 物流渠道来履行订单。
如需了解更多有关解绑芬兰和美国路向 A+ 物流计划订单的信息，请分别参阅 A+ 物流计划芬兰路向概览和 A+ 物流计划美国路向概览。
Note that order removal found to be based on non-qualified reasons may be penalized $100 USD per noncompliant order. Repeated violations of this policy may be subject to further penalties such as account suspension. For example,
- 如果商户解绑 A+ 物流计划订单，且选择的解绑原因是“从中国大陆以外发货”，但后来被发现该订单实际上从中国的仓库发货，则该商户将被处以赔款。
- 如果商户解绑 A+ 物流计划订单，且选择的解绑原因是“其他”，但在“备注”栏留下的原因无效或不符合规定，则其将被处以赔款。
Frequently Asked Questions:
1. What happens if I do not ship using Wishpost when shipping from Mainland China?
Merchant stores detected to violate these shipping policies will be subject to penalties, payment withholding and/or possible suspension in the future.
If an order has been found to be shipped from Mainland China and was shipped with a carrier other than WishPost, the violating order will be penalized $100.
2. What if my orders originate from outside of Mainland China?
Orders that originate from outside of Mainland China can be shipped using carriers from our Accepted Shipping Carrier list.
Additional carrier requirement applies to certain orders removed from the Advanced Logistics Program by merchants and shipped from warehouses outside of Mainland China. As covered in Merchant Policy 5.8, such orders must be fulfilled with a Qualified Confirmed Delivery Shipping Carrier. As such, merchants must also comply with the confirmed delivery timeline requirements outlined in Merchant Policy 5.4 and Merchant Policy 7.5 for these orders.
If these types of orders have been found to be shipped from warehouses within Mainland China, merchants will be penalized $100 per noncompliant order.
3. What are the penalty details for orders that originate from Mainland China and are not shipped with WishPost?
According to Merchant Policy 5.8, if an order has been found to be shipped from Mainland China and was shipped with a carrier other than WishPost, the violating order will be penalized $100.
4. Can I use WishPost-EUB channel to ship non-Wish orders?
No. WishPost-EUB channel is for shipping Wish orders only. Again, WishPost is designed to help merchants select high performing shipping services for their Wish orders, leading to better logistics, positive customer experience, and overall merchant success on the Wish Platform. Shipping non-Wish orders via WishPost-EUB channel is strictly prohibited.
We strongly suggest that merchants comply with all Wish and WishPost terms and policies for WishPost to best support their logistics efforts on Wish.
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