Please see below for a timeline of your orders, starting from the moment a customer places an order:
1. A customer places an order.
A customer selects your product, clicks the Buy button, and completes the check out process. The customer provides payment and shipping information.
2. Wish begins processing the order information.
The order is now processing. The quantity available for the listing is decremented. If there was a quantity of 1 at the time the order was placed, the listing will be changed to show it is "Sold Out."
3. Wish verifies the order.
Wish attempts to validate the customer's payment method and order details. At this step, the order may be declined if their payment cannot be processed. In order to allow for any cancellations or for a fraud review, we hold on to the order for 8 hours before it appears in your Unfulfilled Orders queue on the Merchant Dashboard. Wish may place the order under review if it appears to be fraudulent.
It is important to only fulfill orders that appear in your Unfulfilled Orders queue. The order may disappear from this queue if Wish's fraud team needs more time to review it (at which time Wish will notify you), and it may also reappear later if it passes the review. You are notified of orders under review in the Merchant Dashboard Notifications > Orders Under Review page.
4. Wish sends an order notification to the merchant.
Wish sends a "New Transactions" email to you and adds the order to your Unfulfilled Orders queue on the Wish Merchant Dashboard. The order should have all the information you need to fulfill it: product variation (if any), customer name, shipping address, and more.
5. The merchant fulfills the order.
6. The merchant ships the order.
You mark the order as “shipped” on the Wish Merchant Dashboard. Please adhere to the Fulfillment Policy when shipping orders on Wish.
7. Order is confirmed fulfilled
An order is confirmed fulfilled when the package receives its first tracking scan from the carrier. Per Merchant Policy 5.4, orders that qualify for the Confirmed Delivery Policy must be shipped with one of our Confirmed Delivery carriers that provide last mile tracking. Additionally, per Merchant Policy 5.5, orders that are not confirmed fulfilled by the carrier within the designated amount of time after the order released date will be penalized. Please see both linked Merchant Policies for more information.
8. The customer receives the order and Wish confirms the order delivery.
If the order is subject to Merchant Policy 5.4, an order is eligible for payment as soon as the tracking carrier confirms the order as delivered.
If the order is not subject to Merchant Policy 5.4, the order will be eligible for payment 5 calendar days after the customer confirms delivery, if the order is confirmed fulfilled by a tracking carrier within 30 calendar days from the order released time.
To expedite this process, the merchant should provide valid tracking IDs for their orders and use a fast shipping service.
9. Wish passes funds to the merchant for the customer's order.
Wish credits the funds generated from the order (deducting any fees, refunds, or taxes you may be accountable for) to the payment account you have specified. This is done on an automated schedule, so you will get paid for any eligible orders on a regular basis (the 1st and 15th of every month, with 5-7 business days processing time). Only eligible orders will be paid. See our Fees and Payments Policy for more information.
10. Wish asks the customer to provide feedback about the product and the service provided by the merchant.