Wish Merchant Help
Everything you need to know to grow your store on Wish
Wish Express
Wish Express
- How to Add a Wish Express Warehouse
- Wish Express Warehouse Tool FAQ
- Wish Express Policy Update FAQ
- How do I enable Wish Express Only mode?
- Wish Express Only Mode FAQ
- How Do I Enable Returns in Bulk for All Wish Express Products?
Get Started
Onboarding
Getting Started
- Welcome to Wish!
- Setting up Two Step Verification
- Sign Up Flow Guidance
- Account Approved
- Trusted Stores
- How do I check the product listing status for my products?
Products
Add Products
- Add images to a product and its variations
- What Attributes Do I Need To Include When Adding Products?
- How Do I Add Products?
- How To: Add More Photos
- How Do I Add A Product Manually?
- How To: Add/Edit Photos Manually
Product Specification
- What are dangerous chemicals?
- Censored Words
- What Is A Product?
- What Attributes Are Required For Products?
- What Are The Optional Attributes For Products?
- What Are The Accepted Colors For Products?
Edit Products
- How do I update International Shipping Prices via CSV?
- How do I increase my shipping prices on my promoted products?
- Schedule Product Disable
- Enabling/Disabling Products per Country
- How do I edit product shipping prices for different countries?
- Schedule Inventory Updates For Promoted Products
Feed Upload Errors
- Converting European CSV Formatting for Wish
- SKU doesn’t exist on Wish yet
- Missing Parameter
- Invalid Parameter
- Column Length Error
- Missing Column
Orders
Fulfill Orders
- FBW FAQ
- How do I create a FBW Shipping Plan?
- FBW China FAQ
- Integrating With ShipStation
- Merchants are responsible for refunds on excessively delayed shipments
- Why do we have to ship within 5 days of receiving an order?
Shipping
- How do I fix an incorrect tracking number on my order?
- How do I configure my shipping settings?
- Why should I provide tracking information for my orders?
- How do I compare shipping carriers to a specific destination?
- What countries does Wish support for worldwide shipping?
- How can I improve my shipping time?
Customer Support
Support Tickets
- Can I contact our customers via e-mail?
- How do I respond to support tickets?
- What information do I see on support tickets?
- How do I close a support ticket?
- How do I open a support ticket?
- Why does Wish respond to some of my tickets?
Payment
Payment
- Common questions about PayPal China
- FAQ of UMP
- Pingpong CNY Transfer FAQ
- FAQ of Payoneer CNY transfer
- How can I find my PayPal account id?
- When Is My Order Eligible For Payment?
Refunds
Promotions
ProductBoost
Promotions
- Updated Trusted Store Benefits and Requirements
- How does being a Trusted Store increase my impressions?
- Verified by Wish Program
- What are Product Promotions?
- Lower prices for my products
- How do I increase sales for my products?
Metrics & Analytics
Metrics & Analytics
- All-star Shipper Badge
- Tiered Carrier Program (Routing Guide)
- How can I lower my Shipping Refund Rates?
- Understanding Refund Rate Metrics
- How can I improve my low Valid Tracking Rates?
- Shipping Performance Metrics FAQ
Wish Policies
Brand Partner Program
Wish Policies
- Confirmed Delivery Policy FAQ
- Updated Product Policy FAQ
- Wishpost Payment Policy FAQ
- Merchant Two Tier High Refund rate Policy
- What is the late confirmed fulfillment rate policy?
- Product Two-Tier Low Rating Policy
Intellectual Property Guidelines
Intellectual Property at Wish
- Account Suspension due to Intellectual Property Infringement
- How do I edit my product after it was found to infringe on intellectual property?
- What should I do if my branded item is taken down?
- How does product review work?
- Wish respects intellectual property
- What constitutes as a fake or a counterfeit item?
Brand Authorization
- Step by Step Guide to Create a Brand Authorization
- What materials do I need to create a brand authorization?
- What is a brand authorization?
- What is a Letter of Authorization?
- What is an Intellectual Property Document?
- How do I create a brand authorization
Infractions
- How do I provide authorization to dispute a counterfeit infraction?
- How do I edit my products after it was found to infringe on intellectual property
- What happens if I sell counterfeit products?
- I took my own photos of an item and it was detected as counterfeit. What can I do?
- I do not believe my product is counterfeit, what should I do?
- A product I listed is counterfeit and has unfulfilled orders, what should I do?
Wish Sales Channel
Wish Sales Channel
Merchant Glossary
Terms and Definitions
- All Merchant Terms and Definitions
- Customer Service and Support Tickets
- Orders
- Payments
- Performance
- Products