How do I pay for ProductBoost?
You can pay for new ProductBoost campaigns with positive balances in any of the following sources of funding
- account balance from sales on Wish
- promotion loan from Wish
- ProductBoost balance
- ProductBoost credit
If you have insufficient budget, you can recharge your balance by following this guide.
What fees will be incurred for ProductBoost?
When you set your ProductBoost campaigns live, you will incur two fees: a per product enrollment fee and impression fees based on your bid. The enrollment fee is charged when you first submit the campaign, and will be deducted from your regular merchant payment cycle. The impression fee will be assessed based on your bid and how many impressions your campaign received. The fee will be deducted from your regular merchant payment cycle.
How is the maximum amount I can spend on ProductBoost?
When creating a new campaign, you can see the 'Max amount you can spend' for the campaign. You cannot set a budget higher than the max amount. If you need more budget, please recharge your ProductBoost balance.
Where can I see the list of fees incurred for ProductBoost?
You can view your fees and charges for your ProductBoost campaigns on your Account Balance page on https://merchant.wish.com/account-balance
How do I get charged for my ProductBoost spend?
The enrollment fee is charged when you first submit the campaign and the impression fee will be assessed based on your bid and how many impressions your campaign received. These charges are deducted from your balance weekly. For instance, a campaign which is running continuously for a period of one month will be charged 4 times.
Your account or ProductBoost balance must have sufficient budget for new campaigns to be created. If you require more budget, you can recharge your balance by following this guide.
How does the ProductBoost Promotion Loan work?
If you’ve never used ProductBoost before and have no account balance with Wish, you can still create your first ProductBoost campaign. As your total balance becomes positive through sales, the ProductBoost fees you have incurred (also known as the ProductBoost Promotion Loan) will be deducted from your account.
- Pick a set of products you believe will be your best sellers
- Create your ProductBoost campaign by selecting and bidding against keywords
- Wish deducts the fees incurred from your account once you have a positive balance
I did not fully spend my budget from my last campaign but the amount shown in my 'Max amount you can spend' is lower. When will the holding amount be released?
Your account or ProductBoost balance must have sufficient budget for new campaigns to be created. Each time you create a new campaign, we will withhold an amount from your total account balance. Campaign charges are deducted from your balance weekly and any excess amounts withheld will be released after charges have been deducted.
What happens if I don’t have a positive account balance after running ProductBoost?
The ProductBoost fees (also known as the ProductBoost Promotion Loan) will be deducted from your account once you have a positive total balance with Wish.
How can I get support if I have other questions/issues?
You can contact us at firstname.lastname@example.org for any questions/issues/feedback.