Paying for ProductBoost

How do I pay for ProductBoost?

You can pay for new ProductBoost campaigns with positive balances in any of the following sources of funding

1. Account balance from sales on Wish
2. ProductBoost balance
3. ProductBoost credit

If you have an insufficient budget, you can recharge your balance by following this guide.

What fees will be incurred for ProductBoost?

When you set your ProductBoost campaigns live, you will incur an impression fee based on your budget. The impression fee is assessed based on your budget and how many impressions your campaign received. The fee will be deducted from your regular merchant payment cycle.

Note: ProductBoost now also supports local currencies, as well. See the EUR & GBP Local Currency Feature FAQs for more details.

How is the maximum amount I can spend on ProductBoost?

When creating a new campaign, you can see the 'Maximum budget available' for the campaign. You cannot set a budget higher than the max amount. If you need more budget, please recharge your ProductBoost balance.

Where can I see the list of fees incurred for ProductBoost?

You can view your fees and charges for your ProductBoost campaigns on your Account Balance page on https://merchant.wish.com/account-balance 

How do I get charged for my ProductBoost spend?

The impression fee is assessed based on your budget and how many impressions your campaign received. These charges are deducted from your balance weekly on Mondays.

For instance, if a campaign is running from July 13th, 2018 (Friday) to July 20th, 2018 (Friday), the fees will be charged twice: Monday, July 16th for the total fees from July 13th to 15th, and on the following Monday, July 23rd for the total fees from July 16th to 20th.

Your account or ProductBoost balance must have sufficient budget for new campaigns to be created. If you require more budget, you can recharge your balance by following this guide.

Note: In order to help merchants better optimize the exposure of their newer products, starting April 2, 2020 7:00AM UTC, ProductBoost campaigns created after this time may be subject to a minimum Total Spend if the campaign includes products that have not previously been in a ProductBoost campaign. A campaign’s minimum Total Spend may be waived if the campaign runs for five or more calendar days. However, for campaigns starting or auto-renewing on or after June 26, 2021 7:00AM UTC, Wish will no longer waive the minimum Total Spend for campaigns that run for five or more days (i.e., the minimum Total Spend will apply to all ProductBoost campaigns, regardless of duration).

More details about the minimum spend are available during campaign creation in the Merchant Dashboard (merchant.wish.com). 

I did not fully spend my budget from my last campaign but the amount shown in my 'Max amount you can spend' is lower. When will the holding amount be released?

Your account or ProductBoost balance must have sufficient budget for new campaigns to be created. Each time you create a new campaign, we will withhold an amount from your total account balance. Campaign charges are deducted from your balance weekly and any excess amounts withheld will be released after charges have been deducted.

What happens if I don’t have a positive account balance after running ProductBoost?

The ProductBoost fees (also known as the ProductBoost Promotion Loan) will be deducted from your account once you have a positive total balance with Wish.

How can I get support if I have other questions/issues?

You can contact us at productboost@wish.com for any questions/issues/feedback.