All-star Shipper Badge

What is an All-star shipper badge? 

Products consistently shipped with carriers from Tier 1 and Tier 2 are eligible to receive a shiny All-star shipper badge next to the products.

What are the benefits of having an All-star shipper badge on products?

The benefits of having an All-star shipper badge are for both the merchants and the customers.

1. Merchants receive a shiny All-star shipper badge next to their eligible products on the View all products page.
2. Customers are able to see the badge for these products on Wish.com and develop trust and loyalty for products and for the store’s shipping performance.
3. This will lead to a boost in product impressions, thus increasing the probability of sales for merchants.
4. Shipping orders with the top tiered carriers will reduce Shipping Refund Rates, thereby improving overall shipping performance of merchants.
5. This will also help in improving overall customer experience.
   
   

How do I receive an All-star shipper badge? 

Merchants will receive an All-star shipper badge for their eligible products by:

• Consistently shipping with a specific shipping carrier to the same destination country.
• Consistently using a Tier 1 or Tier 2 carrier for all shipments.

Please note: Consistent shipping behavior is counted separately per country. Merchants can ship consistently with different carriers (from top tiers) for different countries. However, when shipping a product to the same destination country, it is recommended to consistently ship with a specific carrier from the top tiers.

For example, a product consistently shipped with a Tier 2 carrier to Canada will receive an All-star shipper badge, however, the same product will not receive the badge for the United States by default unless the consistent shipping criteria are met for the United States as well.

The eligible products receive the All-star shipper badge on the View all products page. On hovering over the badge, merchants can see the destination countries for which the product has received the badge.

Why did I lose my All-star shipper badge? How can I get it back?

A merchant may lose their All-star shipper badge in the following cases:

Case 1: When a merchant has been consistently shipping with a top-tier carrier (Tier 1 or Tier 2) for their shipments, but ships the next few orders with a low-performing carrier (Tier 3 or 4), then the merchant would lose the All-star shipper badge.

Case 2: When a merchant consistently ships a product to a destination country with a specific Tier 2 carrier but switches to another carrier from the same Tier to the same destination country.

In order to improve, and re-gain the badge, please do the following:

• Consistently ship with a specific shipping carrier to the same destination country.
• Consistently use a Tier 1 or Tier 2 carrier for a product to be eligible for an All-star shipper badge.
  
  

Examples

Please note, the order count in these examples are arbitrary and chosen at random. 

Example 1: Consistently ships with a Tier 2 carrier- IS eligible for All-star shipper badge

1. A merchant does not originally have an All-star shipper badge for any product.
2. Merchant consistently ships 50 orders of a product X to the United States with a specific Tier 2 carrier.
3. All 50 orders were confirmed shipped by the Tier 2 carrier.
4. Thus, the merchant receives an All-star shipper badge for the product X shipping to the United States.
   

Example 2: Consistently ships with a Tier 3 carrier - NOT eligible for All-star shipper badge

1. A merchant does not originally have an All-star shipper badge for any product.
2. Merchant consistently ships 30 orders of a product X to Canada with a specific Tier 3 carrier.
3. All 30 orders were confirmed shipped by the Tier 3 carrier. 
4. However, Tier 3 carriers are not eligible for the All-star shipper badge.
5. Merchant is not eligible for an All-star shipper badge for the product X.
   

Example 3: Ships with different Tier 2 carriers- loses All-star shipper badge

1. Merchant consistently ships 40 orders of a product X to Germany with a specific Tier 2 carrier.
2. All 40 orders were confirmed shipped by the Tier 2 carrier.
3. Merchant becomes eligible for an All-star shipper badge for the product X shipping to Germany.
4. The merchant then ships the next few orders of the product X to Germany with another carrier from the same Tier 2.
5. Thus, the merchant loses the All-star shipper badge for product X.
   

Example 4: Consistently ships with different carriers to different countries

1. Merchant consistently ships 50 orders of product X to France with a specific Tier 2 carrier.
2. All 50 orders were confirmed shipped by the Tier 2 carrier.
3. The merchant receives an All-star shipper badge for the product X shipping to France.
4. Concurrently, the merchant ships 40 Wish Express orders of a product Y to Canada with a specific Tier 1 carrier.
5. The merchant receives an All-star shipper badge for the product Y shipping to Canada.
   

Example 5: Ships with Tier 2 and Tier 4 carriers- loses All-star shipper badge

1. A merchant consistently ships 45 orders of a product X to Mexico with a specific Tier 2 carrier.
2. All 45 orders were confirmed shipped by the Tier 2 carrier.
3. The merchant receives an All-star shipper badge for the product X shipping to Mexico.
4. The merchant then ships the next 10 orders of product X to Mexico using a Tier 4 carrier.
5. All 10 orders were confirmed shipped by the Tier 4 carrier.
6. The merchant loses the All-star shipper badge for product X shipping to Mexico.
   

Example 6: Ships with Tier 2, Tier 4 and then consistently with Tier 2- re-gains All-star shipper badge

1. A merchant consistently ships 50 orders of product X to the United States with a specific Tier 2 carrier.
2. All 50 orders were confirmed shipped by the Tier 2 carrier.
3. The product X becomes eligible to receive an All-star shipper badge for country United States.
4. The merchant ships the next 2 orders of product X to the United States with a Tier 4 carrier.
5. The merchant loses the All-star shipper badge for product X shipping to the United States.
6. The merchant then consistently ships the next 40 orders of product X to the United States with a specific Tier 2 carrier again.
7. All 40 orders were confirmed shipped by the Tier 2 carrier.
8. Now, the merchant re-gains the All-star shipper badge for product X shipping to the United States.