Shipping Performance Metrics FAQ

Keeping track of your shipping performance is important to provide quality service to customers.

Our shipping dashboards provide insight to merchants on how long it takes packages to ship to recipients broken down by shipping carrier, destination country, and origin country.

However, not all carriers and packages have delivery tracking.

This means that for some metrics, such as Average Time to Door, they are calculated using fewer packages.

Using statistical methods (Monte Carlo Simulation), we can project time to door for orders that do not have delivery confirmation tracking.

Frequently Asked Questions

1. What is average time to door?

The average time it takes from when orders were placed to when the shipping carrier confirmed orders as delivered. "-" indicates that there was no data for that particular shipping carrier; some carriers do not confirm delivery.

2. What is average estimated time to door?

The average time to door estimated using both tracking data from orders with delivery confirmation and from orders without full tracking information.

3. What is confirmed delivery rate?

The percentage of packages confirmed shipped by the carrier that are confirmed delivered by the carrier.

4. How is Projected Time to Door calculated?

Projected time to door is calculated using both tracking data from orders with delivery confirmation and from orders without full tracking information.

Example:

For United Kingdom, we can project time to door for 99.06% of packages without delivery tracking, using data on the merchant's fulfillment speed, and how fast in general packages from the shipping carrier arrive in this country.

This allows us to give a more accurate time to door metric, especially when Confirmed Delivery Rate is low.