Confirmed Delivery Policy FAQ

What is “last mile tracking”?
‘Last Mile Tracking’ means that the shipping carrier provides delivery confirmation of the shipped package.

Which of my orders are affected by the policy?
The Confirmed Delivery Policy affects orders that are shipped to the following countries and have a combined merchant price and merchant shipping of the one product within the order above their respective thresholds:

Below are some examples of different order situations. We have indicated which orders are affected by this policy.

1. A merchant has a product with a price of $9.00 and a shipping price of $1.00, so the combined price is $10.00. An order comes in for the product and is to be shipped to France. The order meets the policy criteria.
2. A merchant has a product with a price of $3.00 and a shipping price of $1.00, so the combined price is $4.00. An order comes in for the product and is to be shipped to France. The order does not meet the policy criteria.
3. A merchant receives a $14 order with two products to be shipped to the United States. The first product has a price of $5.00 and a shipping price of $1.00. The second product has a price of $6.00 and a shipping price of $2.00. The combined price and shipping for each product is $6.00 and $8.00, respectively. Both of these are less than $10.00. Therefore, the $14 does not meet the policy criteria.
4. A merchant has a product with a price of $9.00 and a shipping price of $1.00, so the combined price is $10.00. An order comes in for the product and is to be shipped to Canada. The order meets the policy criteria.
5. A merchant has a product with a price of $9.00 and a shipping price of $1.00, so the combined price is $10.00. An order comes in for the product and is to be shipped to Mexico. The order meets the policy criteria.
6. A merchant has a product with a price of $1.00 and a shipping price of $1.00, so the combined price is $2.00. An order comes in for the product and is to be shipped to Colombia. The order does not meet the policy criteria.
7. A merchant has a product with a price of $6.00 and a shipping price of $4.00, so the combined price is $10.00. An order comes in for the product and is to be shipped to Argentina. The order meets the policy criteria.

Where can I find the ‘price’ and ‘shipping price’ values for my products?

You can view this page by going to Products > View all Products.

How do I know if an order is affected by the policy and will require delivery confirmation?

You can view if an order is affected by the policy by navigating to Orders > Action Required. There will be a badge displayed by the transaction that shows if an order will require delivery confirmation. The badge will also appear by affected orders in the Orders > History page.

What are the destination countries affected by the Delivery Confirmation Policy?

Argentina, Australia, Brazil, Canada, Chile, Colombia, Costa Rica, Denmark, Finland, France, Germany, Italy, Mexico, Russia, Saudi Arabia, Spain, United Kingdom, United States

What are the requirements for orders that are affected by the Delivery Confirmation Policy?

The following requirements must be met:

1. Orders must be fulfilled with valid tracking.
2. Orders must be confirmed shipped within 7 days.
3. Orders must be confirmed delivered by the shipping carrier within 30 days of the order being available for fulfillment.
4. Orders must be shipped by one of our Confirmed Delivery carriers with a method that provides last mile tracking.

Merchants with low valid tracking rates, low confirmed delivery rates, or high pre-fulfillment cancellation rates for affected orders are at risk of removal from Wish. The list of Confirmed Delivery carriers that provide last mile tracking can be found here.

When did the policy take effect?

This policy, updated here, will apply to all orders that are created after 5PM PST April 9, 2018.

For orders that were created before 5PM PST April 9, 2018, they followed the previous policy requirements for destination countries and “price + shipping thresholds,” which were: Canada: $0 (now: $10), Saudi Arabia: $7 (now: $10), Argentina: $5 (now: $10), Mexico, Chile, Colombia: $3 (now: $10)

How can I view fulfillment and shipping performance for orders affected by this policy?

To view your fulfillment and shipping performance for orders affected by this policy, please visit this page: Confirmed Delivery Performance

Which Confirmed Delivery carriers provide last mile tracking?

To see a list of Confirmed Delivery carriers that provide last mile tracking, please visit this page: Confirmed Delivery Carriers. Please note that we have confirmed delivery carriers who have various delivery service levels (with different fees). To comply with Wish policy, you have to be using the appropriate service levels for the delivery carrier you picked. The method selected needs to have last mile tracking to comply.

Why are approved "confirmed delivery carriers" not confirming delivery as required by Wish?

We have confirmed delivery carriers who have various delivery service levels (with different fees). To comply with Wish policy, you have to be using the appropriate service levels for the delivery carrier you picked. The method selected needs to have last mile tracking to comply.

Where can I view more examples of this policy?

Please click here to see more examples of the policy.