Confirmed Delivery Policy FAQ

What is last mile tracking?

‘Last Mile Tracking’ means that the shipping carrier provides delivery confirmation of the shipped package.

 

Which of my orders are affected by the policy?

The Confirmed Delivery Policy affects -

  1. All orders shipped to Canada, and
  2. Orders that have a combined price and shipping of ≥ $10.00 and are shipped to the United States, France, Germany, or the United Kingdom.

Examples:

  1. A merchant has a product with a price of $9.00 and a shipping price of $1.00, so the combined price is $10.00. An order comes in for the product and is to be shipped to France. The order meets the policy criteria.

  2. A merchant has a product with a price of $3.00 and a shipping price of $1.00, so the combined price is $4.00. An order comes in for the product and is to be shipped to France. The order does not meet the policy criteria.

  3. A merchant receives a $14 order with two products to be shipped to the United States. The first product has a price of $5.00 and a shipping price of $1.00. The second product has a price of $6.00 and a shipping price of $2.00. The combined price and shipping for each product is $6.00 and $8.00, respectively. Both of these are less than $10.00. Therefore, the $14 does not meet the policy criteria. 

  4. A merchant has a product with a price of $1.00 and a shipping price of $1.00, so the combined price is $2.00. An order comes in for the product and is to be shipped to Canada. The order meets the policy criteria.

 

Where can I find the ‘price’ and ‘shipping price’ values for my products?

You can view this page by going to Products > View all Products.

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How do I know if an order is affected by the policy and will require delivery confirmation?

You can view if an order is affected by the policy by navigating to Orders > Action Required. There will be a badge displayed by the transaction that shows if an order will require delivery confirmation. The badge will also appear by affected orders in the Orders > History page.


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What are the destination countries affected by the Delivery Confirmation Policy?

United States, France, Germany, the United Kingdom, and Canada.

 

What are the requirements for orders that are affected by the Delivery Confirmation Policy?

The following requirements must be met:

  1. Orders must be fulfilled with valid tracking.
  2. Orders must be confirmed shipped within 7 days.
  3. Orders must be confirmed delivered by the shipping carrier within 30 days of the order being available for fulfillment.
  4. Orders must be shipped by one of our Confirmed Delivery carriers with a method that provides last mile tracking.

Merchants with low valid tracking rates, low confirmed delivery rates, or high pre-fulfillment cancellation rates for affected orders are at risk of removal from Wish.

 

When does the policy take effect?

The policy takes effect starting May 1st, 2017 for orders that ship to the United States, France, Germany, and United Kingdom. For orders shipped to Canada, the policy takes effect July 14, 2017.  

Orders that meet the criteria of the Delivery Confirmation Policy must be shipped by one of our Confirmed Delivery carriers with a method that provides last mile tracking.

The list of Confirmed Delivery carriers that provide last mile tracking can be found here

Merchants who do not adhere to the Confirmed Delivery Policy are at risk of suspension beginning June 7, 2017 for destination countries United States, France, Germany, United Kingdom, and July 28, 2017 for destination country Canada.

 

How can I view fulfillment and shipping performance for orders affected by this policy?

To view your fulfillment and shipping performance for orders affected by this policy, please visit this page: Confirmed Delivery Performance

 

Which Confirmed Delivery carriers provide last mile tracking?

To see a list of Confirmed Delivery carriers that provide last mile tracking, please visit this page: Confirmed Delivery Carriers

 

Am I allowed to raise my shipping prices for my promoted products because of this policy?

Yes! Since using shipping carriers that provide last mile tracking may cause the cost of the product to increase, you will be allowed to increase the shipping of your promoted products from July 7, 2017 until 11:59 PM PST July 13, 2017.  Please note that you will only be allowed to update the shipping of each variation (Unique Id) once.

 

How much can I raise my shipping prices by?

You may raise the shipping on your promoted products by up to $2.50.

 

How do I raise the shipping of my promoted products?

Simple! You may use the regular means of editing shipping price - Manual, CSV, or API.  You will not be penalized for doing so between July 7, 2017 until 11:59 PM PST July 13, 2017.  
Please note that you will only be allowed to update the shipping of each variation (Unique Id) once.

Click here to learn more!

 

Where can I view examples of this policy?

Please click here to see examples of the policy.

 

 

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