Orders
Fulfilling orders, shipping, EPC, Advanced Logistics Program, confirmed delivery, and more
Advanced Logistics Program
- Advanced Logistics Program Overview (applicable to all destination countries supported)
- Service-related information for the Advanced Logistics Program
- Advanced Logistics Program for Chile-Bound Orders Overview
- Advanced Logistics Program for Brazil-Bound Orders Overview
- Advanced Logistics Program for Malaysia-Bound Orders Overview
- Advanced Logistics Program for Finland-Bound Orders Overview
EPC Program
- EPC Program FAQ
- Logistics Pricing Structure for EPC Japan
- Logistics Pricing Structure for EPC Norway
- February 2020 EPC Logistics Pricing Structure Updates for 17 Destination Countries (Effective February 2, 2020 UTC)
- Logistics Pricing Structure for EPC Switzerland, EPC Hungary, and EPC Korea
- Logistics Pricing Structure for EPC Portugal & EPC Greece + Updated Logistics Pricing Structure for EPC Netherlands (Effective October 9, 2019 Beijing Time)
Tax Settings
- How to provide your valid RFC ID via Tax Settings for Mexico VAT calculation?
- How to comply with Norway VAT requirement (effective April 1, 2020)?
- European Countries Indirect Tax Collection
- Export Tax Report Feature
- Tax Definitions and Calculations FAQ
- How to Activate and Edit Tax Settings in Merchant Dashboard?
Returns
Fulfill Orders
- How does Wish support merchants in fulfilling orders with “Cancelled” tracking status based on WishPost records?
- How do I fulfill my orders?
- What information do I see for my orders?
- Why do we have to ship within 5 calendar days of receiving an order?
- Merchants are responsible for refunds on excessively delayed shipments
- How do I export order information?
Shipping
- WishPost Shipping Rate Updates for Certain Logistics Channels & Destination Countries (Effective December 14, 2020 Beijing Time)
- WishPost Shipping Rate Updates for Certain Logistics Channels & Destination Countries (Effective December 2, 2020 Beijing Time)
- Certain WishPost Logistics channels and/or destination countries to be closed (Effective November 26, 2020 Beijing Time)
- WishPost Shipping Rate Updates for Certain Logistics Channels & Destination Countries (Effective November 21, 2020 Beijing Time)
- WishPost Shipping Rate Updates for Certain Logistics Channels & Destination Countries (Effective November 9, 2020 Beijing Time)
- WishPost Shipping Rate Updates for Certain Logistics Channels & Destination Countries (Effective October 19, 2020 Beijing Time)