Orders
Fulfilling orders, shipping, Advanced Logistics Program, confirmed delivery, and more
Fulfill Orders
- How do I fulfill my orders?
- What information do I see for my orders?
- How to fulfill orders shipping outside of the UK to the UK?
- How does Wish support merchants in fulfilling orders with “Cancelled” tracking status based on WishPost records?
- Why do we have to ship within 5 calendar days of receiving an order?
- Merchants are responsible for refunds on excessively delayed shipments
Tax Settings
- U.S. Tax Identity Collection
- How to set up Tax Settings for UK domiciled merchants?
- How to provide your valid RFC ID via Tax Settings for Mexico VAT calculation?
- How to comply with Norway VAT requirement (effective April 1, 2020)?
- European Countries Indirect Tax Collection
- Export Tax Report Feature
Returns
2021 EU VAT Changes
- EU VAT 2021 Overview
- How to complete the EU VAT Questionnaire (applicable to non-EU domiciled merchants shipping to the EU)?
- How to set up EU Tax Settings (applicable to EU domiciled merchants and non-EU domiciled merchants with an EU establishment)?
- How to edit Secondary warehouse addresses for merchants shipping EU-bound orders?
- How to fulfill orders shipping from outside of the EU to the EU?
- How to find order information for EU customs declaration (applicable to EU-bound orders shipped from outside of EU)
Advanced Logistics Program
- Advanced Logistics Program overview (applicable to all destination countries supported)
- Service-related information for the Advanced Logistics Program
- Frequently Asked Questions about the Advanced Logistics Program (applicable to all destination countries supported)
- Advanced Logistics Program for Chile-bound orders overview
- Advanced Logistics Program for Brazil-bound orders overview
- Advanced Logistics Program for Malaysia-bound orders overview
Smart Logistics Program
- Smart Logistics Program overview (applicable to all destination countries supported)
- Smart Logistics Program for France-bound orders overview
- Smart Logistics Program for Portugal-bound orders overview
- Smart Logistics Program for Denmark-bound orders overview
- Smart Logistics Program for the Netherlands-bound orders overview
- Smart Logistics Program for New Zealand-bound orders overview
Shipping
- WishPost to close or volume-limited certain logistics channels and add two new logistics channels (Effective December 1, 2021 Beijing Time)
- WishPost Shipping Rate Updates for Certain Logistics Channels & Destination Countries (Effective December 1, 2021 Beijing Time)
- Certain WishPost Logistics channels to be closed or volume-limited (Effective November 22, 2021 Beijing Time)
- WishPost Shipping Rate Updates for Certain Logistics Channels & Destination Countries (Effective November 22, 2021 Beijing Time)
- Certain WishPost Logistics channels to be closed or volume-limited (Effective November 15, 2021 Beijing Time)
- Certain WishPost Logistics channels to be closed or volume-limited (Effective November 1, 2021 Beijing Time)