Orders
Fulfilling orders, shipping, Advanced Logistics Program, confirmed delivery, and more
Fulfill Orders
- What information do I see for my orders?
- How do I fulfill my orders?
- How do I export order information?
- How to verify and confirm customer address?
- How does Wish support merchants in fulfilling orders with “Cancelled” tracking status based on WishPost records?
- Why did an order disappear from my Unfulfilled Orders queue?
Shipping
- How do I configure my shipping settings?
- List of Shipping Countries / Regions
- Destination country/region exit for select markets (effective March 1, 2022 UTC)
- Which international shipping carrier should I select based on an order’s origin country/region and destination country/region?
- Shipping and carrier requirements for Mainland China-originating orders (exceptions included)
- Why should I provide tracking information for my orders?
Tax Settings
- Colorado Retail Delivery Fee FAQ
- United States Tax Identity Collection
- How to set up Tax Settings for UK domiciled merchants?
- How to provide your valid RFC ID via Tax Settings for Mexico VAT calculation?
- How to comply with Norway VAT requirement (effective April 1, 2020)?
- European Countries Indirect Tax Collection
Vacation Order Management
- Detailed Operational Plans for Advanced Logistics Program’s pickup carriers and WishPost shipping carriers during 2022 National Day holiday
- Detailed Operational Plans for Advanced Logistics Program’s pickup carriers, HUB Program and WishPost logistics channels during 2022 Labor Day Holiday
- 2022 Chinese New Year Merchant Operations Guide
- How to Prepare for the Holidays
- Vacation settings
2021 EU VAT Changes
- EU VAT 2021 Overview
- How to complete the EU VAT Questionnaire (applicable to non-EU domiciled merchants shipping to the EU)?
- How to set up EU Tax Settings (applicable to EU domiciled merchants and non-EU domiciled merchants with an EU establishment)?
- How to edit Secondary warehouse addresses for merchants shipping EU-bound orders?
- How to fulfill orders shipping from outside of the EU to the EU?
- How to find order information for EU customs declaration (applicable to EU-bound orders shipped from outside of EU)
Advanced Logistics Program
- Advanced Logistics Program overview (applicable to all destination countries supported)
- Advanced Logistics Refund Assurance FAQ (applicable to eligible Advanced Logistics Program orders)
- Calculated Shipping for Advanced Logistics Program
- Service-related information for the Advanced Logistics Program
- Frequently Asked Questions about the Advanced Logistics Program (applicable to all destination countries supported)
- Advanced Logistics Program for Chile-bound orders overview
WishPost Logistics Channels
- WishPost to volume-limited certain logistics channels (effective September 25, 2022 Beijing Time)
- WishPost Shipping Rate Updates for Certain Logistics Channels & Destination Countries (Effective September 25, 2022 Beijing Time)
- WishPost Shipping Rate Updates for Certain Logistics Channels & Destination Countries (Effective August 25, 2022 Beijing Time)
- WishPost to close or volume-limited certain logistics channels and add a few new logistics channels (effective July 25, 2022 Beijing Time)
- WishPost Shipping Rate Updates for Certain Logistics Channels & Destination Countries (Effective July 25, 2022 Beijing Time)
- WishPost to close or volume-limited certain logistics channels (effective June 25, 2022 Beijing Time)