The below article is part of a series covering EU fulfillment requirements effective July 1, 2021 12:00AM CEST. See here for more information.
To comply with the July 1, 2021 changes to European Union (EU) VAT, merchants shipping EU-bound orders from outside of the EU may be required to share additional order information with shipping carriers as a part of customs declarations (in order to facilitate the completion of necessary customs declarations).
Note that not all merchants shipping to the EU from outside of the EU are required to take additional actions. This article outlines different scenarios and action items applicable to different merchant groups.
1. Shipping to the EU from Mainland China
Merchants shipping EU-bound orders with the Advanced Logistics Program from Mainland China DO NOT need to take any additional actions described below to meet logistics or customs declaration requirements, as these two programs will cover all the necessary actions for these orders.
On the other hand, drop-ship orders released on or after June 26, 2021 12:00AM CEST (i.e., June 25, 2021 10:00PM UTC) bound for an EU customer address will be marked with a “European Union Order” flag in the Orders > Unfulfilled Orders page and Orders > History page on Merchant Dashboard starting July 1, 2021 12:00A CEST, available for merchants to ship with a WishPost 3rd Party Logistics (3PL) channel. When hovering over the flag, merchants will see the following tooltip:
Specifically, when fulfilling EU-bound orders from Mainland China with WishPost 3PL channels, merchants may be subject to the following two scenarios and action items:
- If the consignment value of the corresponding product (i.e., customer-paid product price) is less than or equal to €150, no additional action is needed from merchants, as WishPost will take care of relevant logistics and customs declaration requirements.
- If the consignment value of the corresponding product is greater than €150, the order will also be marked with an additional "Pay Customer VAT "PC-VAT" required" flag.
- Merchants are required to use one of the following three specific WishPost logistics channels that provides Delivered Duty Paid (DDP) service and offers support to remit (at customs) VAT amount collected by Wish and/or customs duties:
- Sunyou European Express Parcel
- EQ-Express Parcel-HV-GC
- EQ-Expressparcel-HV-SC
- As orders with consignment value greater than €150 will require formal customs entry and associated duty payment, it will be up to the merchant, in coordination with the appointed DDP carrier, to determine who should act as the “Importer of Record” for these parcels and how the additional costs will be managed/paid.
- Learn more about EU-bound orders flagged as “Pay Customer VAT “PC-VAT” required” here.
- Merchants need to file/share additional order information with these carriers as a part of customs declarations.
- To access the order information for customs declaration, click “View details” under the “Action” column of the corresponding order and navigate to the order’s Order details page.
- Under the “Product details” section of the Order details page, merchants will find a new section called “EU-bound order information for customs declaration”, which contains all information necessary to file/share with shipping carriers. Merchants may supply the information in this section of the page to the shipping carriers of the above three WishPost logistics channels in any format acceptable by the shipping carriers (electronic submission is strongly preferred/recommended, if this option exists):
- Alternatively, merchants may also access this information via v2 and v3 API. Specifically:
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- V2 API: Merchants may access this information via the newly-added ‘eu_vat_info’ attribute in the response of the following order-related v2 API endpoints
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- Retrieve an Order: GET https://merchant.wish.com/api/v2/order
- Retrieve Recently Changed Orders: GET https://merchant.wish.com/api/v2/order/multi-get
- Retrieve Recently Changed FBS Orders: GET https://merchant.wish.com/api/v2/order/multi-get-fbs
- Retrieve Unfulfilled Orders: GET https://merchant.wish.com/api/v2/order/get-fulfill
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- V3 API: Merchants may access this information via the newly-added ‘eu_vat_customs_declaration’ attribute in the response of the following order-related v3 API endpoints:
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- Get an order: GET https://merchant.wish.com/api/v3/orders/%7Bid%7D
- List orders: GET https://merchant.wish.com/api/v3/orders
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- V2 API: Merchants may access this information via the newly-added ‘eu_vat_info’ attribute in the response of the following order-related v2 API endpoints
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- Merchants are required to use one of the following three specific WishPost logistics channels that provides Delivered Duty Paid (DDP) service and offers support to remit (at customs) VAT amount collected by Wish and/or customs duties:
Specifically, the ‘eu_vat_customs_declaration’ can be located in order → tax_information → vat_information → eu_vat_customs_declaration attribute.
2. Shipping to the EU from outside of the EU AND outside of Mainland China
When shipping any EU-bound orders from outside of the EU AND outside of Mainland China, merchants are required to file/share additional order information with their shipping carriers as a part of customs declaration. This additional information is accessible via Merchant Dashboard and API.
Via Merchant Dashboard
Relevant orders released on or after June 26, 2021 12:00AM CEST (i.e., June 25, 2021 10:00PM UTC) will be marked with a “European Union Order” flag in the Orders > Unfulfilled Orders page and Orders > History page on Merchant Dashboard, starting July 1, 2021 12:00AM CEST. When hovering over the flag, merchants will see the following tooltip:
To access the order information for customs declaration, click “View details” under the “Action” column of the corresponding order and navigate to the order’s Order details page.
Under the “Product details” section of the Order details page, merchants will find a new section called “EU-bound order information for customs declaration”, which contains all information necessary to file/share with shipping carriers. Merchants may supply this information in any format acceptable by the shipping carriers (electronic submission is strongly preferred/recommended, if this option exists):
Please note the following two different scenarios:
A. If the consignment value of the order (i.e., customer-paid product price) is less than or equal to €150, Wish may permit merchants to make limited use of its Import One Stop Shop Number (the “Wish IOSS Number”, as shown in the screenshot below). This number is subject to specific requirements, as outlined in a warning message that will appear in applicable scenarios, detailed below.
Note that any misuse (including storing this information offline via any digital or physical methods) of the IOSS number may result in infractions and/or suspension of merchant sales/accounts. Please review the message carefully before using this number.
B. If the consignment value of the corresponding product (i.e., customer-paid product price) is greater than €150, an additional “Pay Customer VAT “PC-VAT” required” flag will be shown on the Merchant Dashboard Orders > Unfulfilled Orders page for this particular EU-bound order.
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- This type of order is required to use one of the acceptable shipping carriers that provides Delivered Duty Paid (DDP) service and offers support to remit (at customs) VAT amount collected by Wish and/or customs duties. The list of acceptable carriers can be found here.
- As orders with consignment value greater than €150 will require formal customs entry and associated duty payment, it will be up to the merchant, in coordination with the appointed DDP carrier, to determine who should act as the “Importer of Record” for these parcels and how the additional costs will be managed/paid.
- Learn more about EU-bound orders flagged as “Pay Customer VAT “PC-VAT” required” here.
- Please note that though merchants will be required to provide carriers with additional order information in order to complete the customs declarations, merchants will NOT need the “Wish IOSS Number” in this situation, as consignments greater than €150 exist outside of the IOSS remittance scheme. Instead, we will show a “Merchant VAT Tax Number” line item on the Order details page:
via API
Merchants may also retrieve the information for customs declarations described above via v2 API and v3 API. Specifically:
- V2 API: Merchants may access this information via the newly-added ‘eu_vat_info’ attribute in the response of the following order-related v2 API endpoints:
- Retrieve an Order: GET https://merchant.wish.com/api/v2/order
- Retrieve Recently Changed Orders: GET https://merchant.wish.com/api/v2/order/multi-get
- Retrieve Recently Changed FBS Orders: GET https://merchant.wish.com/api/v2/order/multi-get-fbs
- Retrieve Unfulfilled Orders: GET https://merchant.wish.com/api/v2/order/get-fulfill
- V3 API: Merchants may access this information via the newly-added ‘eu_vat_customs_declaration’ attribute in the response of the following order-related v3 API endpoints:
- Get an order: GET https://merchant.wish.com/api/v3/orders/%7Bid%7D
- List orders: GET https://merchant.wish.com/api/v3/orders
Specifically, the ‘eu_vat_customs_declaration’ can be located in order → tax_information → vat_information → eu_vat_customs_declaration attribute.
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