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Service-related information for the Advanced Logistics Program

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Wish Merchant Support
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1. Shipping price overview for all destination countries supported by the Advanced Logistics Program

The following table shows detailed shipping prices for the two A-Super logistics channels for all supported destination countries, effective February 16, 2022 10:00AM Beijing Time:

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2. Product dimension & weight limits overview for all destination countries supported by the Advanced Logistics Program

The following table shows detailed dimension/weight limit requirements for the two A-Super logistics channels for all supported destination countries:

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3. Product categories unsupported by the Advanced Logistics Program

The following table outlines products that are NOT supported by the Advanced Logistics Program (subject to change):

Unsupported product categories

Example products

Gun & Ammunition

1. Guns (including imitations and main components): such as pistols, rifles, submachine guns, riot guns, air guns, etc.

2. Ammunition (including imitations): such as bullets, bombs, grenades, rockets, artillery shells, gunpowder, etc.

Control instruments, offensive weapons

1. Control knives: such as daggers, three-edged scrapers, etc.

2. Kitchen knives: such as kitchen knives, fruit knives, etc.

inflammable and explosives

1. Blasting materials/equipment: such as explosives, detonators, fuses, detonators, fuse, detonating cord, blasting agent, etc.

2. Fireworks and firecrackers: such as fireworks, firecrackers, throwing cannons, crackers, smashing cannons, colorful ammunition and other fireworks, as well as black powder, pyrotechnic powder, ignition paper, ignition wire, etc.

3. Inflammable solids: such as sulphur, candles, table tennis, etc.

4. Inflammable liquids: such as gasoline, kerosene, paint, Florida Water, perfume, nail polish, gel paste, mosquito repellent, insecticides, carbonated drinks, alcohol, banana water, turpentine and other embargoes.

5. Spontaneous combustion items: such as yellow phosphorus, oilpaper, oilcloth and its associated products, etc.

6. Inflammable items upon contact with water: such as metallic sodium metal and aluminum powder.

7. Corrosive substance: such as hydrochloric acid, nitric acid and hydrogen peroxide.

8. Explosive items: such as detonators, explosives, fuse, firecrackers, fireworks, lighters, lithium batteries, etc.

9. Others: such as flint, magnesium rod, activated carbon, propellant, nitrocellulose, electric ignition head, etc.

Compressed and liquefied gases and their containers

1. Flammable gases: such as hydrogen, methane, ethane, butane, natural gas, liquefied petroleum gas, ethylene, propylene, acetylene, lighter, etc.

2. Toxic gases: such as carbon monoxide, nitric oxide, chlorine, etc.

3. Explosive or asphyxiating gas: compressed oxygen, nitrogen, helium, neon, aerosol, etc.

Plants and Plant Products

1. Flowers, fruits, vegetables, seeds, plant specimens, pinecones, etc.

Animals and animal products

1. Shells, crabs, animal specimens, furs, etc.

Any medicine

1. Anesthetics, ointments, foot patches, etc.

Any food

1. Meat, drinks, coffee, fruit, snacks, tea, etc.

Liquid and Powder Products

1. Essential oils, cleansing oil, make-up water, essence milk, facial mask, lip gloss, glue, etc.

2. Any liquid product larger than 100ml in a single bottle.

3. Powder products: such as talcum powder, makeup finishing powder, etc.

4. Spray products: such as setting spray, sunscreen spray, etc.

Battery power bank and mobile power supply

1. Matching batteries should not exceed 2 batteries per package, and mobile power supply of any kind is not accepted.

Illegal forgery

1. Forged or altered currency, certificates, official seals, etc.

Infringement of intellectual property rights and counterfeit products

1. Infringement of intellectual property rights: such as infringement of patent rights, trademark rights, copyrights of book and audio-visual products, etc, including infringement of appearance and trademarks.

2. Counterfeit products: such as counterfeit food, medicine, children's products, electronic products, cosmetics, textiles, etc.

Toxic substances

1. Arsenic, arsenic, mercury, thallium compounds, cyanide, selenium powder, phenol, mercury, highly toxic pesticides, etc.

Corrosive substances

1. Sulfuric acid, nitric acid, hydrochloric acid, storage/rechargeable battery, sodium hydroxide, potassium hydroxide, etc.

Paraphernalia/tools for drugs and drug abuse, illegal narcotic drugs and psychotropic substances, illegal precursor chemicals

1. Drugs, narcotic drugs, and psychotropic substances: such as opium (including poppy husks, flowers, buds, leaves), morphine, heroin, cocaine, marijuana, methamphetamine (meth), ketamine, methyl acetone, amphetamine, caffeine and sodium benzoate, etc.

2. Chemical substances that are prone to produce poisons: such as piperonal, safrole, ephedrine, pseudoephedrine, hydroxypyrimidine, o-ketone, phenylacetic acid, bromopropiophenone, acetic anhydride, toluene, acetone, etc.

3. Drug paraphernalia/tools.

Illegal publications, prints, audio-visual products, and other publicity materials

1. Books, publications, pictures, photos, audio-visual products etc. that contain reactionary content, incite ethnic hatred, undermine national unity, undermine social stability, publicize cults, religious extremism, obscenity, etc.

Special equipment for espionage

1. Concealed eavesdropping equipment, photographic eavesdropping equipment, burst transceiver, disposable password book/pad, steganography tools, electronic surveillance and interception equipment for information acquisition, etc.

Products involving FDA certification

1. Sunglasses and optical glasses, cosmetics, medical devices, and diagnostic products.

Adult products

/

Cigarette

/

Wood-related products (specific to Australia-bound Advanced Logistics Program orders)

1. Building blocks, wood, planks, any wooden (wood-related) goods

COVID-19 related products

1. Medical masks, medical protective clothing, medical goggles, disinfectant, disinfectant wipes, medical gloves, ventilators, etc.

Unsupported product categories may extend beyond the above list, and may be adjusted according to the rules and regulations of the destination countries.

In addition, please note that merchants should comply with the Prohibited Listings policy for all their orders & products. Please visit this FAQ to learn more about prohibited product listings.

Merchants shall be responsible for all duties, taxes, infractions, and other fees incurred as a result of shipping prohibited / unsupported products.

If a product is unsupported by the Advanced Logistics Program, please navigate to WishPost > the Dispute Toolkits page, and submit an online dispute as soon as possible in order to remove this product or related orders from the Advanced Logistics Program. To submit the online dispute, please click “template download” on the “Submit Dispute” page to download the latest template and fill in the relevant Product ID/Order ID and reason(s) for removal from the program. Wish will review and process your request within 3-4 business days. If approved, the products and/or orders will be removed from the Advanced Logistics Program, and merchants may directly dropship related orders to customers afterward.

4. Should I declare special or sensitive products in WishPost?

Yes, merchants should properly declare special or sensitive products in WishPost, and package general products and special/sensitive products separately before shipping to the designated warehouse.

If merchants do not declare special or sensitive products in WishPost, but ship such products to the warehouse, merchants will be charged an additional 1 RMB per package of Sensitive Product Handling Fee, per the Merchant Policy, Fulfillment.

In addition, when packaging sensitive products, please ensure safety during various processes from warehouses to destinations, including transportation, customs clearance, and customers unpacking.

5. Pickup carriers for these logistics channels and their contact information

The tables below contain details for the pickup carriers for the Advanced Logistics Program, along with their contact information:

Pickup Carriers for Advanced Logistics Program

Pick-up area

Contact Information

Yanwen

Please refer to this document for all Yanwen for pick-up areas.

Ms. Dong: 021-36031631/36031637

Wise

Shanghai, Nanjing, Wuxi, Changzhou, Suzhou, Kunshan, Hangzhou, Xiaoshan, Yuhang, Yiwu, Jinhua, Pujiang, Dongyang, Ningbo, Fuzhou, Putian, Quanzhou, Xiamen, Shenzhen, Dongguan, Guangzhou, Foshan, Huizhou

Wise Customer Service: 4008206207

Wise and Yanwen provide 72-hour carrier processing timeline guarantee (i.e., from order pickup scan to arriving at the Advanced Logistics Program warehouse) for the order originating cities below:

Pickup carrier

Pickup originating city (72-hour timeline guaranteed)

Corresponding warehouse

Wise

Dongguan, Dongyang, Foshan, Fuzhou, Guangzhou, Hangzhou, Huizhou, Jinhua, Jinjiang, Kunshan, Nanjing, Ningbo, Putian, Pujiang, Quanzhou, Xiamen, Shanghai, Shenzhen, Suzhou, Wuxi, Yiwu, Zhongshan, Zhuhai

All East warehouses

Wise

Dongguan, Dongyang, Foshan, Fuzhou, Guangzhou, Hangzhou, Huizhou, Jinhua, Jinjiang, Kunshan, Nanjing, Ningbo, Putian, Pujiang, Quanzhou, Xiamen, Shanghai, Shenzhen, Suzhou, Wuxi, Yiwu, Zhongshan, Zhuhai

All South warehouses

Yanwen

Beijing, Fuzhou, Hangzhou, Hefei, Nanchang, Nanjing, Ningbo, Putian, Xiamen, Shanghai, Suzhou, Wenzhou, Wuxi, Yiwu, Nanyang, Quanzhou

All East warehouses

Yanwen

Beijing, Fuzhou, Hangzhou, Hefei, Nanchang, Nanjing, Ningbo, Putian, Xiamen, Shanghai, Suzhou, Wenzhou, Wuxi, Yiwu, Dongguan, Guangzhou, Shantou, Shenzhen, Zhongshan, Zhuhai

All South warehouses

Estimated pickup carrier processing timeline per pickup carrier for the following originating cities are noted below:

Pickup carrier

Pickup originating city

Corresponding warehouse

Processing timeline

Yanwen

Zhengzhou, Baodi

All Advanced Logistics Program East warehouses

80 hours

Yanwen

Chengdu, Dongguan, Guangzhou, Shantou, Shenzhen, Zhongshan, Zhuhai

All Advanced Logistics Program East warehouses

82 hours

Yanwen

Wuhan, Changsha, Chongqing

All Advanced Logistics Program East warehouses

90 hours

Yanwen

Zhengzhou

All Advanced Logistics Program South warehouses

76 hours

Yanwen

Chengdu, Quanzhou, Wuhan

All Advanced Logistics Program South warehouses

82 hours

Yanwen

Nanyang, Changsha, Chongqing

All Advanced Logistics Program South warehouses

90 hours

Yanwen

Baoding

All Advanced Logistics Program South warehouses

124 hours

For areas not covered by the pickup carriers, merchants may consider leveraging the HUB Program as their first-mile solution for their Advanced Logistics Program orders to lower logistics costs and improve logistics efficiency. Please refer to this FAQ for details on how HUB Program may benefit merchants shipping Advanced Logistics Program orders.

6. Selecting Wish-supported pickup carriers via ERP

When choosing Wish-supported pick-up carriers via ERP, merchants may use WishPost API endpoint /api/v2/create_order to create shipping orders for delivering the Advanced Logistics Program orders to the assigned warehouse. When using this API endpoint, merchants may use the pickup_service parameter to select pick-up carriers. Regarding the pickup_service parameter, note that:

1). If you select “1” for doorpickup parameter (onsite pick-up), you are required to fill out 27-1 (Wise pick-up) or 42-0 (Yanwen pick-up) for pickup_service parameter;

2). If you select “0” for doorpickup parameter (self-delivery), you are not required to fill out additional information for pickup_service parameter.

3). Starting October 21, 2021 12:00 AM Beijing Time, you can select “2” for doorpickup parameter (pending) and you are not required to fill out additional information for pickup_service parameter.

After you create shipping orders (pickup methods are pending), you can access the warehouse address via the “dest_warehouse_address_cn” field in the response of the API endpoint “/api/v3/order_status” (https://www.wishpost.cn/documentation/api/v2#order_status). 

Once you obtain the assigned warehouse information and decide the pickup method (onsite pick-up or self-delivery), you can select and submit the pickup method (onsite pick-up or self-delivery) and the return method via the API endpoint “/api/v3/order/collection_option/confirm” (https://www.wishpost.cn/api/v3/order/collection_option/confirm).

Please note that you are required to submit pickup methods via the API endpoint “/api/v3/order/collection_option/confirm” within 24 hours after you create shipping orders with pending pickup methods via API endpoint “/api/v2/create_order”; otherwise, your WishPost shipping orders will be canceled.

In addition, if you have already select 1”(onsite pick-up) or “0”(self-delivery) for doorpickup parameter when creating shipping orders, you will not be able to submit the pickup method again via the API endpoint “/api/v3/order/collection_option/confirm”.

4). If pickup_service parameter is not accurately filled out, order creation will fail, and merchants will be required to redo the order creation process with accurate information filled out.

7. Warehouse address(es) to deliver Advanced Logistics Program orders to

Your Advanced Logistics Program orders may be delivered to one of the following warehouse locations:

Warehouse name

Warehouse address

Contact information

East Warehouse 4

East Warehouse 15

苏州市姑苏区金政街1000号（邮政长三角电商园）2号楼2楼


 

张均

phone number: 13671617163

邹顺阳

phone number: 17717067374

East Warehouse 8

East Warehouse 17

East Warehouse 10

上海市宝山区共悦路419号

邮编：201901

East Warehouse 6

East Warehouse 7

East Warehouse 14

East Warehouse 16

江苏省昆山市花桥镇花集路668号6号库2号门EPC仓

邮编：215332

郭强

phone number: 18914971260

East Warehouse 9

East Warehouse 11

浙江省义乌市宝港路云仓中心2号库二楼A单元B单元C单元

邮编：322014


余理想

phone number: 15565589937

South Warehouse 3

South Warehouse 20

广东省广州市花都区花东镇花安东路机场北邮件处理中心主楼3层EPC处理中心

张兴明

phone number: 18898765034

South Warehouse 10

深圳市宝安区桥塘路37号红发工业城东门B栋三楼

李杰

phone number: 13392854376

South Warehouse 9

South Warehouse 16

广东省东莞市黄江镇田星路39号巨卓科技园2楼

邮编：523516

吕桂友

phone number: 15089885570

South Warehouse 12

South Warehouse 19

广东省东莞市凤岗镇雁田村长塘大道3巷1号出口易深莞地区处理中心 七楼

邮编：523690

邹鉴文

phone number: 13640244526

East Warehouse 5

East Warehouse 13

上海市徐汇区百色路1218号

邮编： 200237

杨静怡

phone number: 021-54377133

South Warehouse 15

广东省东莞市大岭山镇连环路第一产业集团畔山物流园二楼燕文物流

邮编：523809 

江泽浩 

phone number: 13829795646

South Warehouse 6

South Warehouse 17

广东省东莞市东城同沙工业园东科路7号东莞国际邮件互换局C栋3楼  

邮编：523120

李生

phone number: (0769)22251394

East Warehouse 18

上海市浦东新区施新二路83号2楼221库

邮编:201207

陈凌敏

Phone number: 13003253186

East Warehouse 19

浙江省义乌市东河南街388号东宇智慧物流园f5一楼捷利速运

邮编：322014

羊建

Phone number: 18362956682

South Warehouse 21

广东省东莞市东城同沙工业园东科路7号东莞国际邮件互换局C栋

邮编：523808

李生     

Phone number:(0769)22251394

East Warehouse 20

上海市青浦区北青公路8228号三区1号4幢W库 

邮编：201700

黄元凯 

Phone number:

18964625150

South Warehouse 22

广东省东莞市虎门镇赤岗富马三路8号时丰智慧物流园

邮编：523921

 

巫山

Phone number:

16676585614

East Warehouse 21

 

上海市浦东新区川汇二路50号嘉民物流中心3期2楼8单元641号
邮编：201323

 

刘厚超

Phone number：18621778656

 

East Warehouse 22

浙江省义乌市宝港路云仓中心2号库二楼A单元B单元C单元

邮编：322014

余理想

Phone number：15565589937

Currently, the correct warehouse address is also indicated as the “shipping address” in Merchant Dashboard and WishPost for the Advanced Logistics Program orders.

Following up on an announcement sent in September 2021, we are transferring the warehouse assignment process from Merchant Dashboard to WishPost, and the transition date has been delayed from September 24, 2021 Beijing Time to October 21, 2021 12:00AM Beijing Time.

Specifically, starting October 21, 2021 12:00AM Beijing Time, Merchant Dashboard will not assign warehouses and display warehouse information for any new Advanced Logistics Program orders placed by customers after this time. As a result, merchants will start to see shipping information displaying as “WishPost Warehouse - {user hash} - {country code}” when they receive Advanced Logistics Program orders in Merchant Dashboard. After merchants create a corresponding WishPost shipping order, WishPost will assign the specific warehouse and merchants can see warehouse information by navigating to the “Order details” page in WishPost.

Additionally, merchants can access the warehouse address via the newly-added “dest_warehouse_address_cn” field in the response of the API endpoint “/api/v3/order_status” (https://www.wishpost.cn/documentation/api/v2#order_status), starting October 21, 2021 12:00AM Beijing Time.

Meanwhile, the warehouse address will no longer be provided to merchants via the existing `shipping_details`(v2 APIs) and `shipping_detail`(v3 APIs) attributes in the response of the following API endpoints: 

1. v2 APIs (https://merchant.wish.com/documentation/api/v2#order):

  • GET api/v2/order
  • GET api/v2/order/multi-get
  • GET api/v2/order/get-fulfill

2. v3 APIs (https://merchant.wish.com/documentation/api/v3/reference#tag/Orders):

  • GET api/v3/orders/{id}
  • GET api/v3/orders

In addition, WishPost will launch a new shipping order creation process as an additional option that we offer for merchants to consider for creating shipping orders via API. Specifically, when creating shipping orders via API, merchants can first select pickup methods (onsite pick-up or self-delivery) as pending via this creation process. After they create shipping orders and obtain the assigned Advanced Logistics Program warehouse, they can select and submit pickup methods and return methods via a new WishPost API endpoint “/api/v3/order/collection_option/confirm” (https://www.wishpost.cn/api/v3/order/collection_option/confirm). 

This new creation process would be helpful for merchants to select appropriate delivery methods for delivering their orders to the assigned warehouse, after we transfer the Advanced Logistics Program warehouse assignment process to WishPost. Note that this new shipping order creation process will not affect the existing shipping order creation process, API endpoints, and the process or policies for merchants to fulfill Advanced Logistics Program orders. For merchants who do not need to select the pick-up carriers or self-delivery method based on the assigned warehouse, they can simply follow the existing process to create shipping orders via API. Please check the above section 6. Selecting Wish-supported pickup carriers via ERP for more details on this new creation process.

Merchants may consider leveraging the Uni-Inventory Program as an additional warehouse option to fulfill their Advanced Logistics Program orders with a simple warehouse operation process and competitive service rate. Please refer to this FAQ for details on how Uni-Inventory Program may benefit merchants shipping Advanced Logistics Program orders.

8. How to submit logistics-related disputes in WishPost for Advanced Logistics Program orders

Please review this article for a step-by-step process of submitting logistics-related disputes in WishPost for your Advanced Logistics Program orders.

9. All relevant countries import/export Customs product-related policies 

The above links are for merchants' reference only. Please consult the most up-to-date Customs regulations.

10. Advanced Logistics Program contact information

If merchants have more questions about the Advanced Logistics Program, please do not hesitate to contact WishPost Customer Services, and we will respond to you as soon as possible.

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