1. Shipping price overview for all destination countries supported by the Advanced Logistics Program
The following table shows detailed shipping prices for the two A-Super logistics channels for all supported destination countries, effective November 17, 2020 10:00AM Beijing Time:
2. Product dimension & weight limits overview for all destination countries supported by the Advanced Logistics Program
The following table shows detailed dimension/weight limit requirements for the two A-Super logistics channels for all supported destination countries, effective November 17, 2020 10:00AM Beijing Time:
3. Product categories unsupported by the Advanced Logistics Program
The following table outlines products that are NOT supported by the Advanced Logistics Program (subject to change):
Unsupported product categories |
Example products |
Gun & Ammunition |
1. Guns (including imitations and main components): such as pistols, rifles, submachine guns, riot guns, air guns, etc. 2. Ammunition (including imitations): such as bullets, bombs, grenades, rockets, artillery shells, gunpowder, etc. |
Control instruments, offensive weapons |
1. Control knives: such as daggers, three-edged scrapers, etc. 2. Kitchen knives: such as kitchen knives, fruit knives, etc. |
inflammable and explosives |
1. Blasting materials/equipment: such as explosives, detonators, fuses, detonators, fuse, detonating cord, blasting agent, etc. 2. Fireworks and firecrackers: such as fireworks, firecrackers, throwing cannons, crackers, smashing cannons, colorful ammunition and other fireworks, as well as black powder, pyrotechnic powder, ignition paper, ignition wire, etc. 3. Inflammable solids: such as sulphur, candles, table tennis, etc. 4. Inflammable liquids: such as gasoline, kerosene, paint, Florida Water, perfume, nail polish, gel paste, mosquito repellent, insecticides, carbonated drinks, alcohol, banana water, turpentine and other embargoes. 5. Spontaneous combustion items: such as yellow phosphorus, oilpaper, oilcloth and its associated products, etc. 6. Inflammable items upon contact with water: such as metallic sodium metal and aluminum powder. 7. Corrosive substance: such as hydrochloric acid, nitric acid and hydrogen peroxide. 8. Explosive items: such as detonators, explosives, fuse, firecrackers, fireworks, lighters, lithium batteries, etc. 9. Others: such as flint, magnesium rod, activated carbon, propellant, nitrocellulose, electric ignition head, etc. |
Compressed and liquefied gases and their containers |
1. Flammable gases: such as hydrogen, methane, ethane, butane, natural gas, liquefied petroleum gas, ethylene, propylene, acetylene, lighter, etc. 2. Toxic gases: such as carbon monoxide, nitric oxide, chlorine, etc. 3. Explosive or asphyxiating gas: compressed oxygen, nitrogen, helium, neon, aerosol, etc. |
Plants and Plant Products |
1. Flowers, fruits, vegetables, seeds, plant specimens, pinecones, etc. |
Animals and animal products |
1. Shells, crabs, animal specimens, furs, etc. |
Any medicine |
1. Anesthetics, ointments, foot patches, etc. |
Any food |
1. Meat, drinks, coffee, fruit, snacks, tea, etc. |
Liquid and Powder Products |
1. Essential oils, cleansing oil, make-up water, essence milk, facial mask, lip gloss, glue, etc. 2. Any liquid product larger than 100ml in a single bottle. 3. Powder products: such as talcum powder, makeup finishing powder, etc. 4. Spray products: such as setting spray, sunscreen spray, etc. |
Battery power bank and mobile power supply |
1. Matching batteries should not exceed 2 batteries per package, and mobile power supply of any kind is not accepted. |
Illegal forgery |
1. Forged or altered currency, certificates, official seals, etc. |
Infringement of intellectual property rights and counterfeit products |
1. Infringement of intellectual property rights: such as infringement of patent rights, trademark rights, copyrights of book and audio-visual products, etc, including infringement of appearance and trademarks. 2. Counterfeit products: such as counterfeit food, medicine, children's products, electronic products, cosmetics, textiles, etc. |
Toxic substances |
1. Arsenic, arsenic, mercury, thallium compounds, cyanide, selenium powder, phenol, mercury, highly toxic pesticides, etc. |
Corrosive substances |
1. Sulfuric acid, nitric acid, hydrochloric acid, storage/rechargeable battery, sodium hydroxide, potassium hydroxide, etc. |
Paraphernalia/tools for drugs and drug abuse, illegal narcotic drugs and psychotropic substances, illegal precursor chemicals |
1. Drugs, narcotic drugs, and psychotropic substances: such as opium (including poppy husks, flowers, buds, leaves), morphine, heroin, cocaine, marijuana, methamphetamine (meth), ketamine, methyl acetone, amphetamine, caffeine and sodium benzoate, etc. 2. Chemical substances that are prone to produce poisons: such as piperonal, safrole, ephedrine, pseudoephedrine, hydroxypyrimidine, o-ketone, phenylacetic acid, bromopropiophenone, acetic anhydride, toluene, acetone, etc. 3. Drug paraphernalia/tools. |
Illegal publications, prints, audio-visual products, and other publicity materials |
1. Books, publications, pictures, photos, audio-visual products etc. that contain reactionary content, incite ethnic hatred, undermine national unity, undermine social stability, publicize cults, religious extremism, obscenity, etc. |
Special equipment for espionage |
1. Concealed eavesdropping equipment, photographic eavesdropping equipment, burst transceiver, disposable password book/pad, steganography tools, electronic surveillance and interception equipment for information acquisition, etc. |
Products involving FDA certification |
1. Sunglasses and optical glasses, cosmetics, medical devices, and diagnostic products. |
Adult products |
/ |
Cigarette |
/ |
Wood-related products (specific to Australia-bound Advanced Logistics Program orders) |
1. Building blocks, wood, planks, any wooden (wood-related) goods |
COVID-19 related products |
1. Medical masks, medical protective clothing, medical goggles, disinfectant, disinfectant wipes, medical gloves, ventilators, etc. |
Unsupported product categories may extend beyond the above list, and may be adjusted according to the rules and regulations of the destination countries.
In addition, please note that merchants should comply with the Merchant Policy 2.7 - Prohibited Listings policy for all their orders & products. Please visit this FAQ to learn more about prohibited product listings.
Merchants shall be responsible for all duties, taxes, penalties, and other fees incurred as a result of shipping prohibited / unsupported products.
If a product is unsupported by the Advanced Logistics Program, please send a request to a_plus@wish.com as soon as possible in order to remove this product or related orders from the Advanced Logistics Program. Please describe in your email request the relevant Product ID and/or Order ID, and reason(s) for removal from the program. Wish will review and process your request within 1-3 business days. If approved, the products and/or orders will be removed from the Advanced Logistics Program, and merchants may directly dropship related orders to customers afterward.
4. Should I declare special or sensitive products in WishPost?
Yes, merchants should properly declare special or sensitive products in WishPost, and package general products and special/sensitive products separately before shipping to the designated warehouse.
If merchants do not declare special or sensitive products in WishPost, but ship such products to the warehouse, merchants will be charged an additional 1 RMB per package of Sensitive Product Handling Fee, per Merchant Policy 5.12.
In addition, when packaging sensitive products, please ensure safety during various processes from warehouses to destinations, including transportation, customs clearance, and customers unpacking.
5. Pickup carriers for these logistics channels and their contact information
The tables below contain details for the pickup carriers for the Advanced Logistics Program, along with their contact information:
Pickup Carriers for Advanced Logistics Program |
Pick-up area |
Contact Information |
Yanwen |
Please refer to this document for all Yanwen for pick-up areas. |
Ms. Dong: 021-36031631/36031637 |
Wise |
Beijing, Shanghai, Nanjing, Wuxi, Changzhou, Suzhou, Kunshan, Hangzhou, Xiaoshan, Yuhang, Yiwu, Jinhua, Pujiang, Dongyang, Ningbo, Fuzhou, Putian, Quanzhou, Xiamen, Shenzhen, Dongguan, Guangzhou, Foshan, Huizhou |
Wise Customer Service: 4008206207 |
Wise and Yanwen provide 72-hour carrier processing timeline guarantee (i.e. from order pickup scan to arriving at the Advanced Logistics Program warehouse) for the order originating cities below:
Pickup carrier |
Pickup originating city (72-hour timeline guaranteed) |
Corresponding warehouse |
Wise |
Dongguan, Dongyang, Foshan, Fuzhou, Guangzhou, Hangzhou, Huizhou, Jinhua, Jinjiang, Kunshan, Nanjing, Ningbo, Putian, Pujiang, Quanzhou, Xiamen, Shanghai, Shenzhen, Suzhou, Wuxi, Yiwu, Zhongshan, Zhuhai |
All East warehouses |
Wise |
Dongguan, Dongyang, Foshan, Fuzhou, Guangzhou, Hangzhou, Huizhou, Jinhua, Jinjiang, Kunshan, Nanjing, Ningbo, Putian, Pujiang, Quanzhou, Xiamen, Shanghai, Shenzhen, Suzhou, Wuxi, Yiwu, Zhongshan, Zhuhai |
All South warehouses |
Yanwen |
Beijing, Fuzhou, Hangzhou, Hefei, Nanchang, Nanjing, Ningbo, Putian, Xiamen, Shanghai, Suzhou, Wenzhou, Wuxi, Yiwu, Nanyang, Quanzhou |
All East warehouses |
Yanwen |
Beijing, Fuzhou, Hangzhou, Hefei, Nanchang, Nanjing, Ningbo, Putian, Xiamen, Shanghai, Suzhou, Wenzhou, Wuxi, Yiwu, Dongguan, Guangzhou, Shantou, Shenzhen, Zhongshan, Zhuhai |
All South warehouses |
Estimated pickup carrier processing timeline per pickup carrier for the following originating cities are noted below:
Pickup carrier |
Pickup originating city |
Corresponding warehouse |
Processing timeline |
Yanwen |
Zhengzhou, Baodi |
All Advanced Logistics Program East warehouses |
80 hours |
Yanwen |
Chengdu, Dongguan, Guangzhou, Shantou, Shenzhen, Zhongshan, Zhuhai |
All Advanced Logistics Program East warehouses |
82 hours |
Yanwen |
Wuhan, Changsha, Chongqing |
All Advanced Logistics Program East warehouses |
90 hours |
Yanwen |
Zhengzhou |
All Advanced Logistics Program South warehouses |
76 hours |
Yanwen |
Chengdu, Quanzhou, Wuhan |
All Advanced Logistics Program South warehouses |
82 hours |
Yanwen |
Nanyang, Changsha, Chongqing |
All Advanced Logistics Program South warehouses |
90 hours |
Yanwen |
Baoding |
All Advanced Logistics Program South warehouses |
124 hours |
For areas not covered by the pickup carriers, merchants may consider leveraging the HUB Program as their first-mile solution for their Advanced Logistics Program orders to lower logistics costs and improve logistics efficiency. Please refer to this FAQ for details on how HUB Program may benefit merchants shipping Advanced Logistics Program orders.
6. Selecting Wish-supported pickup carriers via ERP
When choosing Wish-supported pick-up carriers via ERP, merchants may use WishPost API endpoint /api/v2/create_order to create Advanced Logistics Program orders. When using this API endpoint, merchants may use the pickup_service parameter to select pick-up carriers. Regarding the pickup_service parameter, note that:
1). If you select “1” for doorpickup parameter (onsite pick-up), you are required to fill out 27-1 (Wise pick-up) or 42-0 (Yanwen pick-up) for pickup_service parameter;
2). If you select “0” for doorpickup parameter (self-delivery), you are not required to fill out additional information for pickup_service parameter.
3). If pickup_service parameter is not accurately filled out, order creation will fail, and merchants will be required to redo the order creation process with accurate information filled out.
7. Warehouse address(es) to deliver Advanced Logistics Program orders to
Your Advanced Logistics Program orders may be delivered to one of the following warehouse locations:
Warehouse name |
Warehouse address |
Contact information |
East Warehouse 4 East Warehouse 15 |
上海市宝山区春和路183号 邮编:200941 |
郭彪 phone number: 15102147161 |
East Warehouse 8 East Warehouse 17 |
上海市宝山区锦乐路941弄150号3号楼 邮编:200941 |
|
East Warehouse 10 |
上海市宝山区共悦路419号 邮编:201901 |
|
East Warehouse 6 East Warehouse 7 East Warehouse 14 East Warehouse 16 |
江苏省昆山市花桥镇花集路668号6号库2号门EPC仓 邮编:215332 |
郭强 phone number: 18914971260 |
East Warehouse 9 East Warehouse 11 |
浙江省义乌市北苑景二路23号(EPC) 邮编:322099 |
王柚良 (phone number: 13733922202) 杨西华 (phone number: 15857400111) |
South Warehouse 3 South Warehouse 20 |
广东省广州市花都区花东镇花安东路机场北邮件处理中心主楼3层EPC处理中心 |
张兴明 phone number: 18898765034 |
South Warehouse 10 |
深圳市宝安区桥塘路37号红发工业城东门B栋三楼 |
李杰 phone number: 13392854376 |
South Warehouse 9 South Warehouse 16 |
广东省东莞市凤岗镇碧湖大道安和创新产业园101(万色速递) 邮编:523681 |
郭书娟 (phone number: 18638955891) 李想 (phone number: 15881177846) |
South Warehouse 12 South Warehouse 19 |
广东省东莞市凤岗镇雁田村长塘大道3巷1号出口易深莞地区处理中心 七楼 邮编:523690 |
邹鉴文 phone number: 13640244526 |
East Warehouse 5 East Warehouse 13 |
上海市徐汇区百色路1218号 邮编: 200237 |
杨静怡 phone number: 021-54377133 |
South Warehouse 15 |
广东省东莞市大岭山镇连环路第一产业集团畔山物流园二楼燕文物流 邮编:523809 |
江泽浩 phone number: 13829795646 |
South Warehouse 6 South Warehouse 17 |
广东省东莞市东城同沙工业园东科路7号东莞国际邮件互换局C栋3楼 邮编:523120 |
李生 phone number: (0769)22251394 |
East Warehouse 18 |
上海市闵行区沪青平公路300号24B仓库 邮编:200335 |
陈凌敏 Phone number: 13003253186 |
East Warehouse 19 |
浙江省义乌市东河南街388号东宇智慧物流园f5一楼捷利速运 邮编:322014 |
羊建 Phone number: 18362956682 |
South Warehouse 21 |
广东省东莞市东城同沙工业园东科路7号东莞国际邮件互换局C栋 邮编:523808 |
李生 Phone number:(0769)22251394 |
The correct warehouse address is also indicated as the “shipping address” in Merchant Dashboard and WishPost for the Advanced Logistics Program orders.
8. How to submit logistics-related disputes in WishPost for Advanced Logistics Program orders
Please review this article for a step-by-step process of submitting logistics-related disputes in WishPost for your Advanced Logistics Program orders.
9. All relevant countries import/export Customs product-related policies
- China: http://www.customs.gov.cn/
- Chiles: http://www.aduana.cl/aduana/site/edic/base/port/importador_exportador.html
- Brazil: http://pretoria.itamaraty.gov.br/en-us/customs_regulations_in_brazil.xml
- Malaysia: http://www.customs.gov.my/en/tp/pages/tp_ie.aspx
- Finland: https://tulli.fi/en/frontpage
- Canada: https://www.canada.ca/en/services/business/permits/federallyregulatedbusinessactivities/importpermitsrestrictions.html
- Australia: https://www.abf.gov.au/importing-exporting-and-manufacturing/prohibited-goods/categories
- Italy: https://www.adm.gov.it/portale/ee/trader/e-customs-safety-security-amendment
- France: http://ee.france.fr/en/information/customs-rules
- South Korea: https://english.visitkorea.or.kr/enu/TRV/TV_ENG_2_3.jsp
- Thailand: http://www.customs.go.th/cont_strc_simple.php?ini_content=individual_160426_01&lang=th&left_menu=menu_individual_submenu_03_01
- United States: https://www.cbp.gov/travel/us-citizens/know-before-you-go/prohibited-and-restricted-items
- Indonesia: https://ems.posindonesia.co.id/custom.html
- Great Britain: https://www.gov.uk/duty-free-goods/banned-and-restricted-goods
- Belgium: https://ec.europa.eu/taxation_customs/individuals/buying-goods-services-online-personal-use/buying-goods/prohibited-or-restricted-goods_en
- Germany: https://www.zoll.de/EN/Businesses/Movement-of-goods/Mail-Internet/Shipments-from-a-non-EU-country/shipments-from-a-non-eu-country_node.html
- Denmark: https://www.selectusa.gov/article?id=Denmark-prohibited--restricted-imports
- Austria: https://www.bmf.gv.at/en/topics/customs/travellers/prohibitions-and-restrictions-on-imports.html
- Hungary: https://www.privacyshield.gov/article?id=Hungary-Prohibited-Restricted-Imports
- Ireland: https://www.revenue.ie/en/customs-traders-and-agents/prohibitions-and-restrictions/index.aspx
- Portugal: https://crossborder.fedex.com/us/assets/prohibited-restricted/portugal/index.shtml
- New Zealand: https://www.customs.govt.nz/business/import/prohibited-and-restricted-imports/prohibitions-and-restrictions/
- Spain: https://crossborder.fedex.com/us/assets/prohibited-restricted/spain/index.shtml
- Japan: https://www.privacyshield.gov/article?id=Japan-Prohibited-Restricted-Imports#:~:text=Japan%20strictly%20prohibits%20entry%20of,materials%2C%20or%20goods%20that%20violate
- Switzerland: https://www.ezv.admin.ch/ezv/en/home/information-individuals/bans--restrictions-and-authorisations.html
- Norway: https://crossborder.fedex.com/us/assets/prohibited-restricted/norway/index.shtml
- The Netherlands: https://www.belastingdienst.nl/wps/wcm/connect/bldcontenten/belastingdienst/individuals/abroad_and_customs/restricted_prohibited_import_export/restricted_prohibited
The above links are for merchants' reference only. Please consult the most up-to-date Customs regulations.
10. Advanced Logistics Program contact information
If merchants have more questions about the Advanced Logistics Program, please do not hesitate to contact a_plus@wish.com, and we will respond to you as soon as possible.
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