WishPost Uni-Inventory Program FAQ

To help lower costs and simplify the process for merchants’ warehouse operation, WishPost launched the Uni-Inventory Program to provide additional warehouse options for merchants to consider for fulfilling their Advanced Logistics Program Orders and non-Advanced Logistics Program orders shipped via certain WishPost logistics channels. Specifically, starting January 28, 2021 10:00AM Beijing Time, Mainland China-based merchants may choose to ship their inventory to the WishPost-designated Uni-Inventory warehouse in Hangzhou. The Uni-Inventory warehouse will provide a free storage period (90 calendar days) and also take care of order fulfillment including pick, pack, and ship upon merchants’ requests (see details below).

In addition, starting April 21, 2021 10:00AM Beijing Time, the Uni-Inventory Program has launched two limited-time discounts on the operation fees available to all WishPost merchants. Please see more details at the end of this FAQ.

This FAQ walks merchants through some commonly-asked questions about the Uni-Inventory Program. To learn more about the Uni-Inventory Program, please visit this website for more information on the Uni-Inventory Program and the latest pricing cards: https://www.wishpost.cn/welcome/#/service/uni-inventory

1. To whom is the Uni-Inventory Program available?

The Uni-Inventory Program is currently available to all Mainland China-based merchants fulfilling Advanced Logistics Program orders. Starting March 10, 2021 10:00AM Beijing Time, the program will expand to support non-Advanced Logistics Program orders shipped via certain WishPost logistics channels. To learn more on the WishPost logistics channels supported by the Uni-Inventory Program, please visit this link: https://www.wishwms.cn/#/public_channels 

Please note that we are constantly working with logistics partners to offer more choices for merchants, so the WishPost logistics channels supported by the Uni-Inventory Program may be adjusted without notice, and we strongly encourage merchants to check the channel list in advance.

Merchants are not required to participate in this program, but it is one additional option available to merchants, starting January 28, 2021 Beijing Time. 

If you would like to learn more about the Uni-Inventory Program, please don’t hesitate to contact WishPost customer support.

2. How does the Uni-Freight Program benefit merchants?

Previously, in the process of fulfilling orders, small and medium-sized merchants have to navigate several challenges such as complex operational processes, limited pickup services, high warehouse operation costs, and more. With the launch of the new Uni-Inventory Program, it offers merchants a free storage period (90 calendar days), a simple operation process, competitive service rate, and compensation for lost or damaged products, effectively lowering costs and simplifying the process for their warehouse operation.

In addition, for merchants fulfilling Advanced Logistics Program orders via the Uni-Inventory warehouse, the late fulfillment penalty outlined in Merchant Policy 5.1 and the late arrival fee outlined in Merchant Policy 5.11 will be waived if the following criteria are met:

• The outbound request (i.e., inventory being shipped out of the Uni-Inventory warehouse) is made by merchants and accepted in WishPost within 24 hours after an Advanced Logistics Program order is released to merchants.

For merchants fulfilling non-Advanced Logistics Program orders via the Uni-Inventory warehouse, the late fulfillment penalty outlined in Merchant Policy 5.1 will be waived for merchants if the following criteria are met: 

• The outbound request (i.e., inventory being shipped out of the Uni-Inventory warehouse) is made by merchants and accepted in WishPost within 24 hours after an order is released to merchants.

3. What is the address for the Uni-Inventory warehouse?

Merchants can deliver their relevant inventory to one of the following WishPost-designated Uni-Inventory warehouses: 

Hangzhou Uni-Inventory warehouse: 

• Address: 浙江省杭州市萧山区靖江街道保税物流中心8号仓库2楼 *（非保税）*
• Contact person: Wenbin Wang
• Contact phone number for receiving packages: 15267009914

Dongguan Uni-Inventory warehouse：

• Address: 广东省东莞市厚街镇陈屋东路8号二楼Wish联仓
• Contact person: Lu Bei
• Contact phone number for receiving packages: 15333778903

We may add more Uni-Freight warehouses as the program grows, and will promptly notify merchants of any updates.

4. How can merchants deliver their relevant inventory to the Uni-Inventory warehouse?

At the launch of the program, merchants shall self-deliver the inventory to the Uni-Inventory warehouse using shipping methods of their own choices. As the program grows in the future, we may also provide pickup services and will promptly notify merchants of any updates.

5. Are there any packaging requirements?

Yes. Please note that merchants need to first create an inbound request in WishPost before delivering inventory to the Uni-Inventory warehouse.

Starting March 10, 2021 10:00AM Beijing Time, merchants can choose whether to pack inventory by the Uni-Inventory warehouse or by themselves, when creating the inbound request. If merchants choose to pack inventory by the Uni-Inventory warehouse, please print the batch label and the SKU label, and place the relevant labels on the outside of the correct box. The batch label and the SKU label will be generated after the inbound request is successfully created in WishPost. We recommend packing items of different SKUs separately in different boxes. Otherwise, please group items with the same SKU together and put SKU labels on each package so that the warehouse can identify and further handle the inventory.

If merchants choose to pack inventory by themselves, they will also need to pack each item separately in its own unique package (as if it were being sent to a customer). Specifically, please pack items separately in the courier bag or bubble bag based on the SKU and place the SKU label on each package. Please note that if merchants do not pack the inventory according to the packing requirement of the Uni-Inventory warehouse, the relevant order may still need to be packed by the Uni-Inventory warehouse.

6. What if the storage time exceeds 90 calendar days?

Please note that the free storage period of the Uni-Inventory warehouse is only 90 calendar days. After 90 calendar days, merchants will be responsible for any storage cost, which will be calculated and charged at 12:00AM Beijing Time every day.

7. How do I pay for the shipping cost?

Please note that merchants still need to follow the current process to create shipping orders via Wishpost for fulfilling Advanced Logistics Program orders, including selecting the appropriate logistics channel and paying the shipping fee in WishPost.

8. When will the inventory be checked in and sent out?

Please allow 24 hours for the warehouse to check in the inventory upon receipt and to send out the order upon receiving the outbound request.

9. What if the inventory is lost or damaged?

The Uni-Inventory Program will compensate 70% of the product’s selling price set by merchants (exclude the shipping price), up to 500 RMB per product, for the situations below:

• The inventory is lost in the Uni-Inventory warehouse;
• The inventory is damaged in the Uni-Inventory warehouse and cannot be sold;
• The inventory is lost when delivering from the Uni-Freight warehouse to the Advanced Logistics Program warehouse.

10. Are there any other discounts that merchants can enjoy?

Yes,  the Uni-Inventory Program has launched two limited-time discounts on the operation fees available to all WishPost merchants, starting April 21, 2021 10:00AM Beijing Time.

 

Discount 1- Referral Discount:

From April 21, 2021 10:00AM Beijing Time to July 1, 2021 12:00AM Beijing Time, all WishPost merchants can earn the referral discount by using personal referral codes to invite new merchants to participate in the Uni-Inventory Program. You can find your personal referral code in WishPost and use it to invite new merchants. After the referred merchants submit your personal referral code in their inbound requests and the Uni-Inventory warehouse checks in the corresponding inventory, they will be considered your successful referrals. Please note that the referral discount only applies to the operation fees and is valid until July 1, 2021 12:00AM Beijing Time. 

 

Specifically, the referral discount will be calculated by using the following criteria:

1. If you already have historical inventory inbound records in the Uni-Inventory warehouse, you can directly receive a 6% off discount on the operation fees. In addition, every new merchant that you successfully refer will earn you an additional 1% off discount. The final referral discount will depend on the number of merchants that you successfully refer and is up to 20% off.
2. If you do not have historical inventory inbound records in the Uni-Inventory warehouse, you will need to first refer a new merchant and then will receive a 6% off discount on the operation fees. After that, you can enjoy an additional 1% off discount for every new merchant that you successfully refer, and the final referral discount is up to 20% off.
3. If you are new merchants who are referred to the program, please fill in the referral code that you receive when creating inbound requests and then you will be able to enjoy a 5% off discount on the operation fees. You can also use your personal referral code to invite new merchants and every new merchant that you successfully refer will earn you an additional 1% off discount, up to 20% off. Please note that you will not be able to receive the 5% off discount, if you do not have a referral code or forget to fill in the referral code when creating inbound requests. However, you can still use your personal referral code to invite new merchants. Once you successfully refer a new merchant to join the program, you will receive a 6% off discount on the operation fees. If you continue to refer more merchants, every new merchant that you successfully refer will earn you an additional 1% off discount, up to 20% off.

Discount 2 - Inventory discount:

From April 21, 2021 10:00AM Beijing Time to December 31, 2021 11:59PM Beijing Time，all WishPost merchants can receive discounts on the operation fees based on the quantity of inventory that the Uni-Inventory warehouse has received and checked in. The more inventory checked in the Uni-Inventory warehouse, the higher discount rate you can enjoy. You can find more details about the inventory discount and the corresponding quantity requirement in the updated pricing card of the Uni-Inventory Program, please navigate to the Uni-Inventory page and download the latest pricing card under the “product information”:

If you are eligible to enjoy both discounts mentioned above, please note that the two discounts will not be combined and the system will apply the higher discount rate on the operation fees in your outbound request. However, if you are enjoying the inventory discount, you can continue to earn the additional 1% off discount by referring new merchants and the additional referral discount will still be calculated and added to your inventory discount. After the referral discount ends on July 1, 2021 12:00AM Beijing Time, you can continue to enjoy your inventory discount until December 31, 2021 11:59PM Beijing Time. 

To learn more about the two discounts mentioned above, please visit the WishPost Uni-Inventory homepage: https://www.wishpost.cn/welcome/#/service/uni-inventory