To help lower costs and simplify the process for merchants’ warehouse operation, WishPost launched the Uni-Inventory Program. This program provides additional warehouse options for merchants to consider for fulfilling their Advanced Logistics Program Orders and non-Advanced Logistics Program orders shipped via certain WishPost logistics channels. Specifically, Mainland China-based merchants may choose to ship their inventory to WishPost-designated Uni-Inventory warehouses in China. The Uni-Inventory warehouses can provide a free storage period (90 calendar days) and also take care of order fulfillment including pick, pack, and ship upon merchants’ requests (see details below).

Starting October 19, 2022, 1:00 PM, Beijing Time, the program launches several limited-time discounts (different expiration dates apply) and offers free storage service for all inventory from October 19, 2022, 1:00 PM, Beijing Time to February 28, 2023, 11:59 PM, Beijing Time. See section “9. Are there any other discounts that merchants can enjoy?” below for details.

Additionally, Advanced Logistics Refund Assurance updates its assurance requirements for merchants who create general outbound requests to fulfill their Advanced Logistics Program orders on December 1, 2022, 10:00 AM, Beijing Time.

Please note that from October 19, 2022, Beijing Time to February 28, 2023, Beijing Time, the program will adjust the fee charging time from 12:00 AM, Beijing Time, every day to 12:00 AM, Beijing Time, every Monday.

This FAQ walks merchants through some commonly-asked questions about the Uni-Inventory Program. 

Table of contents:

1. To whom is the Uni-Inventory Program available?
2. How does the Uni-Inventory Program benefit merchants?
3. What are the addresses for the Uni-Inventory warehouses?
4. How can merchants deliver their relevant inventory to the Uni-Inventory warehouses?
5. Are there any packaging requirements?
6. How do I pay for the shipping cost?
7. When will the inventory be checked in and sent out?
8. What if the inventory is lost or damaged?
9. Are there any discounts that merchants can enjoy?

1. To whom is the Uni-Inventory Program available?

The Uni-Inventory Program is currently available to all Mainland China-based merchants fulfilling Advanced Logistics Program orders and non-Advanced Logistics Program orders shipped via certain WishPost logistics channels. To learn more on the WishPost logistics channels supported by the Uni-Inventory Program, please visit this link: https://www.wishwms.cn/#/public_channels 

Please note that we are constantly working with logistics partners to offer more choices for merchants, so the WishPost logistics channels supported by the Uni-Inventory Program may be adjusted without notice, and we strongly encourage merchants to check the channel list in advance.

Merchants are not required to participate in this program, but it is one additional option available to merchants, starting January 28, 2021 Beijing Time. 

If you would like to learn more about the Uni-Inventory Program, please don’t hesitate to contact WishPost customer support.

2. How does the Uni-Inventory Program benefit merchants?

Previously, in the process of fulfilling orders, small and medium-sized merchants have to navigate several challenges such as complex operational processes, limited pickup services, high warehouse operation costs, and more. 

The Uni-Inventory Program can take the frustration out of order fulfillment and warehouse operation with its variety of benefits including free storage period (90 calendar days), efficient order fulfillment service, simple operation process, competitive service rate, and compensation for lost or damaged products.

Currently, merchants can choose to create general inbound requests or drop shipping inbound requests.

General inbound request:

Merchants can follow the process of creating general inbound requests, delivering inventory to the Uni-Inventory warehouse and creating outbound requests to enjoy the warehouse storage and order fulfillment service offered by the program. Specifically, the Uni-Inventory warehouse will provide a free storage period (90 calendar days) and also take care of order fulfillment including pick, pack, and ship upon merchants’ requests. Please note that the free storage period of the Uni-Inventory warehouse is only 90 calendar days. After 90 calendar days, merchants will be responsible for any storage cost, which will be calculated and charged at 12:00AM Beijing Time every day.

In addition, for merchants creating general inbound request to fulfill orders via the Uni-Inventory warehouse, the late fulfillment infraction(s) outlined in the Fulfillment policy will be waived if the following criteria is met:

• The outbound request (i.e., inventory being shipped out of the Uni-Inventory warehouse) is made by merchants and accepted in WishPost within 24 hours after an order is released to merchants.

For merchants creating general inbound requests to fulfill Advanced Logistics Program orders via the Uni-Inventory warehouse, the late arrival fee outlined in the Advanced Logistics Program late fulfillment policy will also be waived if the above criteria is met.

Drop shipping inbound request:

Merchants can create drop shipping inbound requests to leverage the Uni-Inventory warehouse as a transit warehouse for packing and shipping drop shipping orders. When creating drop shipping inbound requests, you only need to provide tracking numbers of your drop shipping orders and the corresponding WishPost shipping orders. After the Uni-Inventory warehouse confirms your drop shipping inbound request and receives the corresponding goods, it will take care of packing and shipping your orders to the Advanced Logistics Program warehouses or other addresses upon your requests. 

Given the simple operation process and efficient order fulfillment service offered by the program, this new drop shipping function can effectively save time, lower operation cost, and improve first-mile efficiency for merchants. 

In addition, for merchants creating drop shipping inbound request to fulfill orders via the Uni-Inventory warehouse, the late fulfillment infraction(s) outlined in the Fulfillment policy will be waived if the following criteria are met:

• The goods are delivered and scanned into the Uni-Inventory warehouse within 24 hours of the time after an order is released to merchants.

For merchants creating drop shipping inbound requests to fulfill Advanced Logistics Program orders via the Uni-Inventory warehouse, the late arrival fee outlined in Advance Logistics Program late fulfillment policy will also be waived if the above criteria is met.

To learn more about how to create general inbound requests and dropshipping inbound requests, please visit this link: http://faq.wishpost.cn/hc/kb/section/1237389/.

3. What are the addresses for the Uni-Inventory warehouses?

Merchants can deliver their relevant inventory to one of the following WishPost-designated Uni-Inventory warehouses: 

Hangzhou Uni-Inventory warehouse: 

• Address: 浙江省杭州市萧山区靖江街道保税物流中心9号仓库2楼Wish联仓 *（非保税）*
• Contact person: Yongxia Li
• Contact phone number for receiving packages: 18858141032
• Alternate contact information: Ming Xie 18094709032
•  

Dongguan Uni-Inventory warehouse：

• Address: 广东省东莞市黄江镇田星路39号巨卓科创园3楼Wish联仓
• Contact person: YanJia Wang
• Contact phone number for receiving packages: 13639672602
• Contact phone number/ Wechat ID for Uni-Inventory customer service: 18860452150

We may add more Uni-Inventory warehouses as the program grows, and will promptly notify merchants of any updates.

4. How can merchants deliver their relevant inventory to the Uni-Inventory warehouse?

At the launch of the program, merchants shall self-deliver the inventory to the Uni-Inventory warehouse using shipping methods of their own choices. As the program grows in the future, we may also provide pickup services and will promptly notify merchants of any updates.

5. Are there any packaging requirements?

Yes. Please note that merchants need to first create an inbound request in WishPost before delivering inventory to the Uni-Inventory warehouse.

Starting March 10, 2021 10:00AM Beijing Time, merchants can choose whether to pack inventory by the Uni-Inventory warehouse or by themselves, when creating the inbound request. If merchants choose to pack inventory by the Uni-Inventory warehouse, please print the batch label and the SKU label, and place the relevant labels on the outside of the correct box. The batch label and the SKU label will be generated after the inbound request is successfully created in WishPost. We recommend packing items of different SKUs separately in different boxes. Otherwise, please group items with the same SKU together and put SKU labels on each package so that the warehouse can identify and further handle the inventory.

If merchants choose to pack inventory by themselves, they will also need to pack each item separately in its own unique package (as if it were being sent to a customer). Specifically, please pack items separately in the courier bag or bubble bag based on the SKU and place the SKU label on each package. Please note that if merchants do not pack the inventory according to the packing requirement of the Uni-Inventory warehouse, the relevant order may still need to be packed by the Uni-Inventory warehouse.

For merchants creating drop shipping inbound requests, the Uni-Inventory warehouse will take care of packing your goods.

6. How do I pay for the shipping cost?

Please note that merchants still need to follow the current process to create shipping orders via WishPost for fulfilling their orders, including selecting the appropriate logistics channel and paying the shipping fee in WishPost.

7. When will the inventory be checked in and sent out?

Please allow 24 hours for the warehouse to check in the inventory upon receipt and to send out the order upon receiving the outbound request.

8. What if the inventory is lost or damaged?

The Uni-Inventory Program will compensate 70% of the product’s selling price set by merchants (exclude the shipping price), up to 500 RMB per product, for the situations below:

• The inventory is lost in the Uni-Inventory warehouse;
• The inventory is damaged in the Uni-Inventory warehouse and cannot be sold;
• The inventory is lost when delivering from the Uni-Freight warehouse to the Advanced Logistics Program warehouse.

9. Are there any other discounts that merchants can enjoy?

Yes, the Uni-Inventory Program currently has four limited-time Inventory Discount available to all WishPost merchants:

• Bulk inbound discount - up to 30% off
• Weekly bulk outbound discount - 25% off
• Weekly bulk outbound subsidy (for general inbound requests only) - 80% off to 100% off
• Inventory retrieval discount - 50% off

Discount 1 - Bulk inbound discount

At 12:00 AM, Beijing Time, on the first day of every month, the system will calculate the overall inventory quantity that the Uni-Inventory warehouses have received and checked in for merchants in the previous month. Based on the inventory quantity, it will calculate and apply the corresponding bulk inbound discount on the operational fees for this month. The more inventory checked in the Uni-Inventory warehouses, the higher discount rate merchants can enjoy (up to 30% off).

The bulk inbound discount is valid from October 19, 2022, 1:00 PM, Beijing Time to June 30, 2023, 11:59 PM, Beijing Time.

 

Discount 2 - Weekly bulk outbound discount

At 12:00 AM, Beijing Time, every Monday, the system will calculate the average daily order volume that the Uni-Inventory warehouses have fulfilled for merchants in the previous week.  If merchants’ average daily order volume reaches 100 orders or more in the previous week, they can enjoy 25% off on the operation fees for all new orders that the Uni-Inventory warehouses fulfill in the next week.

The Weekly bulk outbound discount is valid from October 19, 2022, 1:00 PM, Beijing Time to June 30, 2023 11:59 PM Beijing Time.

 

Discount 3 - Weekly bulk outbound subsidy (for general inbound requests only)

At 12:00 AM, Beijing Time, every Monday, the system will calculate the average daily order volume that the Uni-Inventory warehouses have fulfilled for merchants in the previous week. Based on the previous week’s average daily order volume, it will calculate and apply the corresponding weekly bulk outbound subsidy to the operation fees for all orders that the Uni-Inventory warehouses fulfilled in the previous week. The more orders fulfilled via the Uni-Inventory Program every week, the higher the discount rate merchants can enjoy (80% off to 100% off). 

Note that the weekly bulk outbound subsidy is applicable for general inbound requests only. (Merchants can choose to create general inbound requests or drop shipping inbound requests to the Uni-Inventory warehouses; please see “2. How does the Uni-Inventory Program benefit merchants?” section above for details.) 

The Weekly bulk outbound subsidy (for general inbound requests only) is valid from October 19, 2022, 1:00 PM, Beijing Time to February 28, 2023, 11:59 PM, Beijing Time.

 

Discount 4 - Inventory retrieval discount

From October 19, 2022, 1:00 PM, Beijing Time to February 28, 2023, 11:59 PM, Beijing Time, merchants can enjoy 50% off on the operation fees, if they would like to request retrieval of their inventory. Please contact the Uni-Inventory customer service to learn more about how to retrieve inventory.

To learn more about all these discounts and the corresponding requirements, please navigate to the Uni-Inventory page and download the latest pricing card under the “product information”:

Please note that all the limited-time discounts mentioned above only apply to the operation fees and will not be combined. If merchants are eligible to enjoy all these discounts, the system will calculate and apply the higher discount rate.

Additionally, the Uni-Inventory warehouses have limited space. Therefore, please contact the Uni-Inventory customer service in advance to ensure that inventory can be successfully checked into the warehouses and discounts can be applied in a timely manner.

In addition to the above discounts, the Uni-Inventory will offer free storage service for all inventory from October 19, 2022, 1:00 PM, Beijing Time to February 28, 2023, 11:59 PM, Beijing Time. As a result, merchants can prepare sufficient inventory in the Uni-inventory warehouses without needing to be concerned about the storage costs during this period.

To better calculate discounts for merchants, from October 19, 2022, Beijing Time to February 28, 2023, Beijing Time, the program will also adjust the fee charging time from 12:00 AM, Beijing Time, every day to 12:00 AM, Beijing Time, every Monday. As a result, after the Uni-Inventory warehouses complete merchants’ outbound requests, the corresponding fee will be held until 12:00 AM, Beijing Time, next Monday; at that point the fee will be released and deducted.

 

To learn more about the two discounts mentioned above, please visit the WishPost Uni-Inventory homepage: https://www.wishpost.cn/welcome/#/service/uni-inventory