How do I fix an incorrect tracking number on my order?

To update the tracking number, go to Orders > History from the top bar on the Merchant Dashboard. Find the order you need, and click on the Actions button in its row. From this menu, select Modify Tracking Info.

You can re-enter the correct tracking number here.

As you modify the tracking information of the order, Tracking Number is required before you can click “Save”. If Tracking Number is left blank, you will receive an error message and be unable to modify the tracking information.

If the order has not been confirmed fulfilled, tracking information can be modified as many times as needed to provide valid information, within 30 calendar days of the order being released to the merchant. Once the order is confirmed fulfilled, the tracking information cannot be modified. 

Orders with any logistics-related infractions can still have their tracking information modified within 30 calendar days of the order released time, as long as the order has not been confirmed fulfilled.

Please note that if an order has not been confirmed fulfilled, merchants will not be able to modify its tracking information beyond 30 calendar days after the order released time.

In addition, the "Origin Country/Region" field cannot be changed from what was entered originally.