The vacation settings feature empowers you to configure and optimize your store operation to meet your needs during the holidays. You may choose to extend your order fulfillment timeline (up to seven calendar days) or pause the operation of your warehouse(s) for the designated dates.

What follows is a walkthrough to guide you through understanding and configuring the vacation settings on the Merchant Dashboard:

• Setting Types
  • Make all warehouse(s) operational
  • Extension Mode: “Apply to Primary warehouse only” or “Apply to all warehouse(s)”
  • Pause Mode: “Apply to Primary warehouse only” or “Apply to all warehouse(s)”
• Editing Vacation Settings

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If you would like to update your Vacation Settings during the upcoming holiday, please log in to the Merchant Dashboard and navigate to Settings > Vacation > Vacation Settings page and select one of the following options for the store, as needed:

IMPORTANT:

• You may still receive orders after selecting the pause mode. Wish may hold orders for up to eight hours before showing it to you for review purposes. These orders are placed before your store is set to pause and you are responsible for fulfilling them.
• Both the extension and pause mode require you to select the start and end date before you can save the vacation settings. The pause mode has no limits on the dates you selected, but the extension mode only allows you to designate your vacation period between one to seven calendar days. Additionally, the overall vacation days you set for the extension mode will be calculated together and the maximum number of days you can extend is seven calendar days in one calendar month. 
• Based on the number of days you set, the extension mode will automatically extend the fulfillment timeline to your orders released during the your designated vacation time frame and shipped from your Primary warehouse or all warehouse(s). Detailed adjustments are as follows:
  • An extension of one to seven calendar days will apply to the standard five-calendar-day mark shipped timeline (per Merchant Policy 5.1), 168-hour or 336-hour confirmed fulfilled timeline (per Merchant Policy 5.3) and X-calendar-day confirmed delivered timeline (per Merchant Policy 7.6.3). 
  • The order’s estimated arrival time shown to customers will extend accordingly. 
  • If Advanced Logistics Program or EPC Blue orders are delivered to the corresponding warehouses within the extended fulfillment timeline from order release time, the late arrival fee outlined in Merchant Policy 5.8 (for Advanced Logistics Program orders) will be exempted.
  • Wish Standards’ confirmed fulfillment speed will be adjusted accordingly. (Note that all other Wish Standards’ performance metrics will not be adjusted.)

Editing vacation settings

1. Log in to the Merchant Dashboard, go to the navigation in the top left corner, and follow the path Settings > Vacation > Vacation Settings page. By default, “Make all warehouse(s) operational” is selected.

2. Click “Edit Vacation Settings” and you will be able to select “Extension” or “Pause” mode for your store in the popup modal that follows. Select the setting type “Apply to Primary warehouse only” or “Apply to all warehouse(s),” and then designate a start and end date for your vacation as needed. 

Once again, the pause mode has no limits on the dates you selected, but the extension mode only allows you to designate your vacation period between one to seven calendar days. 

3. Click “Save” and the next page will display the vacation setting.

You can click “Turn Off all Vacation Settings” to return your vacation settings from “Extension” or “Pause” mode to “Make all warehouse(s) operational.” Once your vacation settings are returned to “Make all warehouse(s) operational,” all orders will be subject to the Merchant Policy "Fulfillment" timeline of marking orders as “shipped” within five calendar days after the order release time.

You may update your vacation settings at any time. The updated vacation settings will apply only to orders released after the time you make the update.