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1. Which types of products are considered Apparel and Electronics categories?
2. What destinations define the European Union (EU) and non-European Union (non-EU) at Wish?
3. How are local currencies factored into the progressive commission structure?
4. Under the progressive commission structure, what if a store’s Wish Standards’ tier is updated?
9. Where can I find the commission for each order?
11. When will Wish roll out the progressive commission structure to non-EU destinations?
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1. Which types of products are considered Apparel and Electronics categories?
Apparel products include, but are not limited to:
- Apparel Accessories
- Men's Clothing
- Women's Clothing
- Underwear & Sleepwear
- Shoes
- Watches
- Jewelry & Accessories
Electronics products include, but are not limited to:
- Cellphones & Telecommunications
- Computer & Office
- Consumer Electronics
- Electronic Components & Supplies
- Earphones & Headphones
- Smart Electronics (including smartwatches)
- Speakers
- VR/AR Devices
- Walkie Talkie
- Cameras & Photo (and related accessories)
- Mobile Phone Accessories
2. What destinations define the European Union (EU) and non-European Union (non-EU) at Wish?
See lists of EU and non-EU destinations as defined by Wish. Note they are broken out as three lists: United States, the European Union, and the rest of the world, with the United States and rest of the world making up the non-EU destinations.
3. How are local currencies factored into the progressive commission structure?
The item value thresholds ($20) and Transaction Fees ($0.30 per item) in the progressive commission structures are both set in USD amounts. For stores receiving payments in different local currencies, the per-order commission fees will be converted to their local currencies based on the exchange rates at the time when the commission fees are calculated.
4. Under the progressive commission structure, what if a store’s Wish Standards’ tier is updated?
Commission fees for orders released within 24-48 hours after a store’s Wish Standards’ tier is updated may still be calculated using the previous Wish Standards’ tier. In general, the new Wish Standards’ tier should take effect in commission calculation after 48 hours.
5. In the progressive commission structure, are partial refunds also excluded from the 1,500 item upper limit per quarter?
Yes, partial refunds are also excluded.
6. Regarding the 1,500 items upper limit per quarter in the progressive commission structure, what if merchants successfully dispute a refund?
Wish will include this type of order (with refunds successfully disputed by merchants) in the 1,500 items upper limit per quarter.
As a summary, all orders that are fully completed and not refunded or refunds being successfully disputed by merchants (regardless of refund reason) are counted towards the 1,500 items upper limit per quarter.
7. Unlike the previous commission rate only model, the progressive commission structure no longer factors in Wish Express. Is Wish deprioritizing Wish Express?
No. Wish has offered different user-facing features to continue highlighting Wish Express in the Wish app and wish.com (e.g., filters, orange truck icon, dedicated “Express” tab). As a result, merchants can continue to see strong gains for their Wish Express products (compared to non-Wish Express products), even though the commission structure does not include Wish Express as a factor. As we enhance user experience ongoing, we encourage merchants to continue to offer expedited shipping and take advantage of the additional exposure their Wish Express products receive.
8. The majority of products sold on Wish are below $20, targeting value-conscious customers. The progressive commission structure includes a lower item value fee % for items above $20. Will this incentivize more higher-value products on the platform? Is Wish looking to shift away from its current customer base?
It’s important to clarify that the commission structure is a progressive one. The lower item value fee % applies to only the portion of a product’s item value above $20, not the entire product with a total item value above $20.
The item value is also only one factor of the progressive commission structure; other factors such as product category and Wish Standards’ tier are considered as well, making the commission structure a holistic one.
As such, Wish does not foresee drastic changes in the platform’s overall product price levels. In addition to the current product offering on the platform, we also recommend that merchants competitively price their higher-value products. This way, merchants get to take advantage of the benefits offered by the progressive commission structure as well as unique demands from Wish’s value-conscious customers.
9. Where can I find the commission for each order?
Merchants can locate per-order commission details on the Order details page on Merchant Dashboard and via API.
10. How is item value in the progressive commission structure determined then if merchants enable the Calculated Shipping feature (applicable to Mainland China-based merchants only) for their stores?
As a part of the Advanced Logistics Program, the Calculated Shipping feature automatically calculates the shipping costs that Wish should pay to merchants based on package weight and the latest Advanced Logistics Program pricing cards.
If enabled, the feature effectively eliminates the need for merchants to manually set product-level shipping prices for products included in the Advanced Logistics Program. It also provides customers a better shopping experience by allowing them to pay for shipping based on package weight.
If Calculated Shipping is enabled, an applicable product’s item value will be defined as the listed product price as provided to Wish by merchants plus the calculated shipping cost as calculated by Wish (displayed to merchants in the “Calculated Shipping Cost” column on Products > View All Products > Country Shipping Price column > Edit International Shipping Options page). The progressive commission structure then arrives at an effective commission fee, and Wish applies that effective commission fee to the calculated shipping cost to derive the shipping price that customers see and pay. Similarly, that effective commission fee is also used to calculate the total payout to merchants.
If an order has multiple quantities, the effective commission fee remains unchanged as the percentage calculated based on single-quantity item value (i.e., single-quantity product price + calculated shipping cost as displayed on the above-mentioned Edit International Shipping Options page.) See example 2 (below) for details.
Examples:
1). A Germany-bound order (order quantity is 1) for an Apparel product is released to a Silver tier merchant on July 12, 2022 UTC, subject to the following highlighted commission structure:
| Product Category |
Item value fee % for the first $20 of the item value |
Item value fee % for the portion of the item value above $20 |
Transaction Fees |
|
Apparel Accessories, Clothing, Jewelry & Accessories, Shoes, Watches |
18.00% | 13.00% | $0.30 per item |
| Electronics | 15.00% | 10.00% | |
| All Others | 16.50% | 11.50% |
Merchant enables Calculated Shipping for this product and ships this order via Advanced Logistics Program.
Assuming we have the following information:
- merchant-provided product price = $10
- calculated shipping cost = $9 (calculated by Wish and displayed on Products > View All Products > Country Shipping Price column > Edit International Shipping Options page)
The calculation of the total commissions for this order and other relevant amounts is as follows:
2). A France-bound order (order quantity is 2) for an Apparel product is released to a Silver tier merchant on July 12, 2022 UTC, subject to the following highlighted commission structure: Product
Merchant enables Calculated Shipping for this product and ships this order via Advanced Logistics Program.
Assuming we have the following information:
| Product Category |
Item value fee % for the first $20 of the item value |
Item value fee % for the portion of the item value above $20 |
Transaction Fees |
|
Apparel Accessories, Clothing, Jewelry & Accessories, Shoes, Watches |
18.00% | 13.00% | $0.30 per item |
| Electronics | 15.00% | 10.00% | |
| All Others | 16.50% | 11.50% |
- merchant-provided product price = $15
- single-quantity calculated shipping cost = $10 (calculated by Wish and displayed on Products > View All Products > Country Shipping Price column > Edit International Shipping Options page)
- average per-order-quantity calculated shipping cost = $8 (calculated by Wish and displayed to merchant in Orders > History page)
- Note: Shipping cost per order quantity is reduced as quantity is increased, based on how Calculated Shipping works.
The calculation of the total commissions for this order and other relevant amounts is as follows:
11. When will Wish roll out the progressive commission structure to non-EU destinations?
The non-EU progressive commission structure for orders bound for the United States and the rest of the world is expected to launch in September 2022. When the non-EU commission structure launches, the Commission Rate Only Model will end (as it did for the EU when the EU commission structure launched on July 6, 2022).
12. How do I calculate the commissions of Wish Express orders under the new progressive commission structure?
- For EU-bound Wish Express orders, it is calculated based on the EU commission structure that went live on July 6, 2022. There is no difference in fee calculation based on shipping option (i.e., same fee applies to Wish Express and non-Wish Express orders).
- For non-EU bound Wish Express orders, it is calculated based on the existing Commission Rate Only Model. It's 10% for the U.S. and Canada, and 5% for outside of the U.S. and Canada.
Note that non-EU bound Wish Express orders will change to a progressive commission structure, expected to launch in September 2022.
Learn more about Wish commissions.
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