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  1. Wish Merchant Help Center
  2. Payments & Refunds & Returns

Payments & Refunds & Returns

Getting paid for your orders, handling refunds and returns

Payment

  • How Wish charges commission from merchants
  • Commission structure FAQs
  • How to locate each order's commission
  • Ledger Account Balance view FAQs
  • Payment Settings - FAQs
  • When is my order eligible for payment?
See all 19 articles

Refunds

  • How do I refund an order I already shipped?
  • Order Cancellation Policy
  • What happens if I shipped an order but it gets refunded?
  • Refund Reasons
  • Partial Refunds FAQ
  • How do I report customer fraud?

Local Currency Feature

  • CNY Local Currency Feature for Mainland China-Based Merchants
  • JPY Local Currency Feature for Japan-based Merchants
  • EUR Local Currency Feature for Europe-Based Merchants
  • GBP Local Currency Feature for United Kingdom-Based Merchants
  • CAD Local Currency Feature for Canada-Based Merchants
  • MXN Local Currency Feature for Mexico-Based Merchants
See all 9 articles

Merchant Managed Return Program (applicable to select merchants)

  • Merchant Managed Return Program Overview
  • How to set up Return Settings
  • How to manually authorize return requests
  • Wish Auto Review (Override) policy
  • Wish Return Program (applicable to merchants participating in Merchant Managed Return Program only)
  • Apparel items returns FAQs

Wish Return Program

  • Wish Return Program Overview (applicable to all supported countries/regions)
  • Wish Return Program for Europe
  • Wish Return Program for Mexico
  • Wish Return Program for the United States
Wish Merchant Help Center
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