Payments & Refunds & Returns

Payment

• How Wish charges commission from merchants
• Commission structure FAQs
• How to locate each order's commission
• Ledger Account Balance view FAQs
• Payment Settings - FAQs
• When is my order eligible for payment?

See all 19 articles

Refunds

• How do I refund an order I already shipped?
• Order Cancellation Policy
• What happens if I shipped an order but it gets refunded?
• Refund Reasons
• Partial Refunds FAQ
• How do I report customer fraud?

Local Currency Feature

• CNY Local Currency Feature for Mainland China-Based Merchants
• JPY Local Currency Feature for Japan-based Merchants
• EUR Local Currency Feature for Europe-Based Merchants
• GBP Local Currency Feature for United Kingdom-Based Merchants
• CAD Local Currency Feature for Canada-Based Merchants
• MXN Local Currency Feature for Mexico-Based Merchants

See all 9 articles

Merchant Managed Return Program (applicable to select merchants)

• Merchant Managed Return Program Overview
• How to set up Return Settings
• How to manually authorize return requests
• Wish Auto Review (Override) policy
• Wish Return Program (applicable to merchants participating in Merchant Managed Return Program only)
• Apparel items returns FAQs

Wish Return Program

• Wish Return Program Overview (applicable to all supported countries/regions)
• Wish Return Program for Europe
• Wish Return Program for Mexico
• Wish Return Program for the United States