Payments & Refunds & Returns

Payment

• How does Wish charge commission from merchants?
• How to locate each order's commission?
• Ledger Account Balance view FAQs
• Payment Settings - FAQs
• When is my order eligible for payment?
• What should I do if my Account Balance page indicates that my payments are currently withheld?

See all 18 articles

Refunds

• How do I refund an order I already shipped?
• Order Cancellation Policy
• What happens if I shipped an order but it gets refunded?
• Refund Reasons
• Partial Refunds FAQ
• How do I report customer fraud?

Local Currency Feature

• CNY Local Currency Feature for Mainland China-Based Merchants
• JPY Local Currency Feature for Japan-based Merchants
• EUR Local Currency Feature for Europe-Based Merchants
• GBP Local Currency Feature for United Kingdom-Based Merchants
• CAD Local Currency Feature for Canada-Based Merchants
• MXN Local Currency Feature for Mexico-Based Merchants

See all 9 articles

Wish Return Program

• Wish Return Program Overview (applicable to all supported countries/regions)
• Wish Return Program for Europe
• Wish Return Program for Mexico
• Wish Return Program for the United States