Refund Requests on Shipped Orders

Any order that is refunded before the merchant has fulfilled it is not eligible for payment. 

For an order to be eligible for payment, a merchant must meet order payment eligibility criteria outlined here, including completing the following steps within 5 calendar days of the order released date:

1. Fulfill the approved ("unrefunded") order.
2. Mark the approved order as “shipped” on the Wish Merchant Dashboard.
3. Provide a valid tracking ID for the approved order. 

An approved order is any order that is not refunded and has not yet been shipped. If the merchant completes these three steps and meets other order payment eligibility criteria outlined here, their order will be eligible for payment. Please keep in mind that in order for the tracking ID to be considered valid, the shipping status should automatically update as the package is in transit. If the tracking ID shows the item to be in transit indefinitely, it is not considered valid. 

If the order is refunded before the merchant is able to complete these steps, they will not be paid for the order. It is the merchant's responsibility to ensure that an order they are fulfilling is not refunded, as Wish sends the merchant an email notification as soon as an approved order is refunded. Merchants should not fulfill orders that have been refunded, as they will not be paid if the refund has occurred before fulfillment is complete.

To ensure you get paid for your orders, please fulfill your order as soon as possible following the steps outlined above.