How do I refund an order I already shipped?

This article will explain how to refund an order you already shipped. You may want to do this if the item was returned or if the user reported receiving a damaged item.

1. Locate the Transaction ID

If the user opened a ticket, you can find the transaction ID on the ticket:



Copy the transaction ID.

2. Lookup the Transaction

After copying the transaction ID, go to your Transaction History by clicking on Orders > History from the top nav bar.

Paste the transaction ID in the search field, and select “Transaction Id” from the dropdown next to the search bar. Click the magnifying glass, returning your desired transaction.

3. Refund the Transaction

Click on the Action button in the row of your desired transaction and click on Refund.

From here, you can select a reason for the refund from the dropdown and add additional notes. Proceed by clicking “Refund”. Wish will initiate the refund instantly for you, and the user will receive the refund within 5-7 days after their bank finishes processing the refund for them.

Please note that this action will deduct the payment for this order in your next payment cycle.