Wish connects products to qualified consumers who are most likely to buy them. Merchants can be manufacturers, brand owners, retailers, crafters, creators, and artists. Merchants must create, manufacture, or own distribution/retail rights to the products they sell through Wish.

1) Self-Serve

Wish facilitates but does not fulfill transactions between users and merchants—Wish cannot act as a retailer for the merchant. Merchants are expected to self-serve, meaning that they fulfill orders and respond to users themselves. If drop-shipping, merchants must be able to drop ship at scale.

2) Services

In general, services are not allowed to be listed on Wish. There are a few exceptions noted below that are allowed as they produce a new, tangible, physical item.

• Any service that does not yield a new, tangible, physical item is not allowed (for example: tailoring, restoring or repairing an item, photographic retouching or color correction).
• Custom orders for a physical product are allowed (for example: a custom dress or painting).

Listings that do not comply with Wish's policies may be deleted from the site. Merchants with repeated instances of noncompliance may have their accounts removed, access to the Merchant Dashboard revoked, and/or transactions cancelled.

违禁品

Every Wish seller is responsible for following the laws that apply to you, your shop and your items, including any shipping restrictions for your items.

有几类产品即使合法并且符合 Wish 的销售条件，也不允许在 Wish 平台上销售，因为它们违背了 Wish 的精神。禁止在 Wish 平台上销售以下类型的产品：

• Counterfeit products: Learn More
• 版权不归您所有或持有的产品（版权归其他人所有）
• 服务：任何不产生新的有形实物的服务
• 虚拟产品和数字产品：非有形产品或必须以电子方式交付的产品
• 礼品卡（实物卡或电子卡）
• 酒精
• 烟草和其他可抽吸产品，包括电子烟
• 打火机
• 危险的化学品
• 穿刺枪和纹身枪
• 自行车和摩托车头盔
• 毒品、关于某种产品的医用药品声明、吸毒用具
• 活体动物、非法动物制品
• 植物种子
• 人体遗骸或身体部位（不包括头发和牙齿）
• 色情或成人/色情/露骨内容
• 枪支和/或武器
• 儿童汽车安全座椅、儿童安全带及被召回的玩具
• 裸体画
• 仇恨犯罪以及基于种族、族裔、宗教、性别、性别认同、残疾或性取向而煽动、支持或美化对他人的仇恨或以其他方式贬低他人的产品；包括对持有此类观点的组织起到宣扬作用的产品或内容

请注意，Wish 服务的受众可能包括年仅13岁的儿童。因此，可能不适合儿童观看或购买的产品均不可在 Wish 平台上销售。

We reserve the right to remove products that we determine are not within the spirit of Wish. Such products will be removed from the site, and the merchant's selling privileges may be suspended and/or terminated.

Seller Policies 

Please keep the following things in mind as you set up your merchant account with Wish and add products to the Wish platform:

• 请勿非法使用照片或书面文字，包括但不限于侵犯版权。
• 请勿在产品详情页或商户名称中使用色情、亵渎或种族主义言论或图像。
• 请勿通过 Wish 平台购买您自己出售的产品，这属于欺诈和不道德行为。
• You may not use the Wish brand to promote your merchant store. This includes, but is not limited to, your store display name and your product listing titles.

Members who do not comply with Wish's policies may be subject to review, which can result in suspension of account privileges and/or termination.

Listings 

All listings on Wish should be clear, accurate and detailed. Accurate photos, descriptions and listing information are critical to selling on Wish. Check out the Merchant FAQ for more information on how to upload your products. Keep these policies in mind as you list and describe your products:

• 产品描述和照片必须准确描述待售产品，让用户知道所购为何物。
• 您必须拥有所售产品的版权或获得销售该产品的许可。
• 不能仅出于与社区分享照片或其他信息的目的而创建产品。
• 不能仅出于广告目的而创建产品，包括店内的打折或促销通知。
• 不得刊登用于出租或租赁的产品。
• 可一起销售和配送的若干件产品可以作为一套产品创建。
• 在 Wish 平台上销售的所有产品都必须为有形物品。
• 您不能利用 Wish 平台引导用户到您的或其他人的网上销售场所，购买与您的 Wish 店铺中的产品相同的产品，因为这可能构成费用逃避。这包括发布链接/URL 或提供足以定位其他网上销售场所的信息。引导 Wish 用户前往 Wish 平台之外购买产品违背了商户与 Wish 之间的合作伙伴关系。
• 如果某个产品被发现是仿品而被下架，您将无法修改该产品以重新上架。
• 不能将购买店内某个产品作为购买另一产品的条件（例如：不允许说“本产品必须与本店内另一产品一起购买”），包括将购买某些产品作为产品升级、配送升级和礼品包装升级的条件。

Listings that do not comply with Wish's policies may be removed from or suspended on Wish. Members who do not comply with Wish's policies may be subject to review, which can result in suspension of account privileges and/or termination.

Pricing  

Merchants indicate the price of each item when uploading products onto the platform. We always try to make sure that the final price is either the target retail price or something very close to it. However, there may be a difference in the price suggested by the merchant and the price users see on Wish. We do this to optimize exposure and number of transactions. We will make sure the final checkout price is as close to the retail price as possible.

配送费 

Fast and reliable shipping is critical to customer satisfaction. We ask that you fulfill orders in 1-5 days and ship items using a trusted package delivery company. In order to mark an order as shipped, you are required to provide a valid tracking number for the shipment.

Wish will refund customers automatically if their order is not shipped within five (5) days of purchase. We will send multiple alerts to the email address you've provided before these orders are auto-refunded.

Customer Service  

Customer service is first handled by Wish. In the case the the Wish customer service team feels they are unable to adequately handle an inquiry, the merchant is expected to provide customer service. Merchants handle these requests through the ticketing system on the merchant dashboard "Support Tickets". Once a user places an order on Wish, they are able to contact Wish or the merchant about their order by opening a ticket. A user may contact Wish and the merchant for the following reasons:

• to remove a certain product from their order
• to specify or request a different size or color
• to change their shipping address
• to inquire about the status of their order
• to ask for a shipping ETA or tracking link
• to report a defective, damaged, or missing item in their order
• to initiate a return, exchange, or refund of their order

Merchants should respond to users in a timely manner if prompted.

Wish will handle all customer support inquiries but will ask the merchant to intervene in a customer service matter if it cannot be resolved by Wish first.