Password Reset and Login Help FAQ

How to Reset Password:

In the case of forgotten or misplaced password, merchants can reset their password from the login screen following the steps below:

1. From the login screen, select “Can’t login?”.
   
   
   
2. Merchants will then be able to request a password recovery link by entering your email.
   
   
   
3. After entering email, select Send recovery link. You should then see a confirmation showing that the link has been sent to the email entered.
   
   
   
4. If you have not received the email link within 5-10 minutes, you can request to Resend recovery link on the recovery confirmation page.
   
   
5. Merchants can check their personal email and select the Password recovery link. In the new link, you will be prompted to enter a strong password. Strong passwords should be unique and hard to guess.
   
   If having difficulty coming up with a strong password, try adding additional numbers and letters.
   
   
6. Once the new password is set, you may be prompted to enter a Two Factor Authentication (if set up).
   
   
• If having difficulties with Two Factor Authentication, please check out this guide here.
  
  
7. You will then be successfully logged in.
   
   

If unable to receive password recovery email:

Please first try the following:

• Verify the email is correct
• Verify your internet connection is working
• Wait 10 minutes to receive email recovery link.

If you are still not able to receive the password recovery link, please contact your account manager or Merchant Support at merchant_support@wish.com.

You will then be prompted to provide the following information:

1. Store Name
2. Email address
3. Phone Number
4. Business Address
5. Photo ID
6. External store URL (eg. AliExpress store URL, Amazon store URL)

If forgotten or misplaced User ID:

Please attempt to Reset Password with email by following the How to Reset Password steps above. Once logged into Merchant Dashboard, you can view your username from Settings → Account.

If still having difficulties logging in,  contact your account manager or Merchant Support at merchant_support@wish.com.

If you believe your email / account has been compromised:

Please contact your account manager or Merchant Support at merchant_support@wish.com.